After long hours of travel we arrived at this nice place, got some tea and hoped to quickly relax.
The reception desk was a disappointment. They took our passports and then let us fill for everyone registration forms. So we had to ask our passports back to have the numbers. I think in such a hotel they should fill the forms and have them signed by us only. It took us almost 30 minutes for the complete check in. Their work seems disorganized.
They asked for my Starwood number although they had received it by mail before.
The stay itself was pleasant. Very good breakfast with a lot of choices, good food in the restaurant. Also the service was very attentive.
The rooms are very nice and quiet. WiFi in the room with extra charge is ridiculous.
Also an extra charge for the Spa area I cannot understand.
If you do not ask for later check out they expect you out at 9:00 am. This is very early.
Unfortunately the check out again took almost 45 minutes. For the second time they had misplaced my Starwood number. I have no idea why it took so long.
It is a very nice hotel, but they definitely have to improve their reception desk and some smaller things.
- Official Description (provided by the hotel):
- Palacio del Inka, A Luxury Collection Hotel, Cusco sits in a restored palace with elements dating back to the 15th century. Our luxury hotel in Cusco, Peru is across the road from the remains of the Coricancha temple and just a short walk from Cusco Cathedral. ... more less
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- Also Known As:
- Libertador Hotel Cusco
- Cusco Libertador Palacio Del Inka