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“Classy Inca experience with minor drawbacks” 4 of 5 bubbles
Review of Palacio del Inka, a Luxury Collection Hotel

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Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
Helsinki, Finland
Level Contributor
71 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Classy Inca experience with minor drawbacks”
4 of 5 bubbles Reviewed 8 January 2014 via mobile

So myself and three friends stayed here at the start of our Machu Picchu adventure. Between us we have stayed at some very fine hotels including several in the Luxury Collection. This property did not disappoint; the location is very good, only a short walk to the plaza de armas. The building is in immaculate condition and furnished in a way which reflects the mixed Inca / Spanish history of the city. The whole place exudes an aura of class and depth so if you want to impress, this hotel is a good choice. I have to mention some minor drawbacks though; the most concerning of which is the unpleasant odour emanating from the bathrooms and / or toilets. I suspect it is due to the less than perfect sewer infrastructure of the city but the smell is quite unpleasant and will spread to the room itself if you don't close the door. Secondly I found the hot water delivery erratic and became wary of the shower after nearly getting scalded a few times. Aside from this the rooms were very comfortable and well appointed, we enjoyed a junior suite. Stay here for a refined experience in keeping with the character of the city.

Stayed January 2014, travelled with friends
Helpful?
Thank zteu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 9 January 2014
Dear Guest,
Thank you very much for having chosen our hotel during your last stay in Cusco. We highly appreciated your feedback as it will assist us in becoming better at what we do. It is based upon the information that you gave us, that we are able to make the necessary changes and corrections to our service.
And the other hang thank you for you kind comments about the location, close to the main tourist attraction and just walking distance to the plaza de armas.
We will be pleased to serve you again in the future.
Best regards,
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,952 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
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English first
Washington DC, District of Columbia
2 reviews
4 of 5 bubbles Reviewed 7 January 2014

The hotel is in an excellent location with a friendly staff, delicious food and well appointed rooms. There was a little confusion at check-in, but it was quickly sorted out. The staff went out of their way to ensure we were happy and to meet our needs.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank NNFAMILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 8 January 2014
Dear Guest,
Thank you for review our property.
It is important to know that the service were to your liking.
Be sure I have showed your lines to our chef, about the food.
Furthermore I am happy to hear that my team work went above to ensure you were happy.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monza, Italia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

a 5 star experience. Nice hotel and the staff very careful. excellent service as well as the breakfast and the restaurant in overall.
there is a travel agency inside that organize everything for you. very good experience

Room Tip: the two double bed is very comfortable even for 4 people. Rooms are big and conferrable.
See more room tips
  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank sbrefe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 7 January 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
I am happy to know that you enjoyed the breakfast buffet, and the service.
Be sure I have showed your lines to my team work.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 5 January 2014

Wonderful hotel in Cusco! SPG does it again.
- Great service
- Great food
- Gorgeous building (palace converted to hotel)
- Wonderful location
- Large staff with great attitude

Our standard room was just that...standard. But hotel itself is gorgeous. Check-in and check-out could be done a bit faster. And it would be nice if internet would be included in the rate.

Would certainly recommend to family and friends!

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chl_brooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 6 January 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka. It is satisfactory to know that the service, the food, and the location of the hotel were to your liking.
Furthermore Starwood is always thinking of the benefits for their SPG members in order to make an unforgettable experience.
Moreover thank you for recommend our Palacio del Inka to your family and friends.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 4 January 2014 via mobile

The hotel is so beautiful, personnel is so very kind, food is really really good. Amenities are awesome. Location is great. This review looks too good to be true, but my experience was so good that it deserves a perfect 10!!! Next time I would like to stay more time in that hotel

Stayed January 2014
Helpful?
Thank alexacme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 6 January 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
It is satisfactory to know that you enjoyed the food, the amenities.
Moreover thank you for comments about my team work.
I am happy to hear that you enjoyed your stay with us.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Meerbusch, Germany
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 January 2014 via mobile

After long hours of travel we arrived at this nice place, got some tea and hoped to quickly relax.

The reception desk was a disappointment. They took our passports and then let us fill for everyone registration forms. So we had to ask our passports back to have the numbers. I think in such a hotel they should fill the forms and have them signed by us only. It took us almost 30 minutes for the complete check in. Their work seems disorganized.
They asked for my Starwood number although they had received it by mail before.

The stay itself was pleasant. Very good breakfast with a lot of choices, good food in the restaurant. Also the service was very attentive.

The rooms are very nice and quiet. WiFi in the room with extra charge is ridiculous.

Also an extra charge for the Spa area I cannot understand.

If you do not ask for later check out they expect you out at 9:00 am. This is very early.

Unfortunately the check out again took almost 45 minutes. For the second time they had misplaced my Starwood number. I have no idea why it took so long.

It is a very nice hotel, but they definitely have to improve their reception desk and some smaller things.

Stayed December 2013
Helpful?
3 Thank Julbedut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 6 January 2014
Dear Guest,
Thank you for review our property.
I am happy to know that despite the inconveniences that you had in the front desk you have had a pleasant stay. Be sure I have showed your comment to my front desk team in order to improve our service.
Also I take note about comments .
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boynton Beach, Florida
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 2 January 2014 via mobile

Four of us have reservations for next May and have try to inquire about oxygen availability in the hotel. We started the process through the Starwood central reservation number and have waited for more than a week with no response. Since the manager of this hotel seems to answer every review, I am hoping he can answer this simple but important question.

Thank you,

Barbara Weinstein

Stayed December 2013
Helpful?
Thank Elliot W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 9 January 2014
Dear Mrs Weinstein,
Thank you for review our property.
In regards to your inquiry about the oxygen, we provided it upon request.
I will left you the concierge email for further assistant.
ConciergeCusco@libertador.com.pe
It will be a pleasure to serve you,
Best regards,
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Cusco
#1 Business Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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