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All reviewsbeautiful hotelmachu picchuinca palaceupgraded to a suiteconcierge desksun templeno air conditioningbreakfast buffetinti raymihistoric buildingsister hotelhotel restaurantcoca teasacred valleypisco soursloved this hotelthe location is perfect
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Reviewed 23 March 2014

Built on the site of conquistador house that was itself built from an Inka palace, this hotel is in the old part of Cusco, and offers luxury accommodation and great service. We had two adjoining rooms as a family of 4, and were very comfortable. The service in the dining room was exceptionally attentive and the food first class. While not inexpensive, we felt that it was money well spent, given a full itinerary during the day - the hotel provided a good respite.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank oliverbogler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
It is satisfactory to know that the service were to your liking.
As you said, built on the site of conquistador house that was itself built from an Inka palace, this hotel is in the old part of Cusco, and offers luxury accommodation and great service.
Be sure I have showed your comment to my team work
We will be pleasure to serve you again in the near future.
Best Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

We stayed at this hotel as part of our 8-day tour group package. It was beyond our expectations. The entry and foyer are spectacular and the rooms are very well appointed. The breakfast offerings were fabulous. it reminded me very much of the European breakfasts that we enjoy so much. We ordered room service our first night and it came quickly and the food was hot and very good. The staff was helpful, pleasant and professional.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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Thank Lana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for haven chosen our Palacio del Inka during your visit to Cusco city.
I am happy to hear that you enjoyed our property, the foyer, the rooms, and the food.
Be sure I will show your lines to the chef,
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014 via mobile

Beautiful hotel with a stunning foyer. Good location - a short walk from the main square. Good service, if a bit slow and bureaucratic with the check in. Expensive by local standards, actually pretty reasonable for the quality of the hotel. But as with nearly all luxury hotels in the region, while they do physical luxury well you pay through the nose for the luxury experience. Virtually nothing is complementary - USD 10 a day for Wi-Fi in the room, one or more of the bottles of water may be complementary but it isn't clear, early check out times (9am) with step charges for late check outs. Worth it for a treat in a luxury venue, but you'll get more of a luxury 'full experience' at any number of cosier and cheaper boutique hotels

  • Stayed: March 2014
    • Value
    • Location
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Thank CamdenBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for review our property.
In regards to the location, we are in the heart of Cusco City, close to the main tourist attraction just by walking distance.
Your opinion is important to us, be sure the take note about your comments.
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz.
General Manager

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Reviewed 21 March 2014

This hotel is very nice and comfortable. The rooms are well furnished and service is generally good. The one challenge here is checking in and checking out. Check in is extremely slow - tough after a long day seeing M.P, then train to Ollanta and drive to Cusco. Same on check out - had to start very early to be able to leave on time for the onward trip. I hope they can address this, it would make this a five star review.

Room Tip: We had a junior suite which was very spacious with 2 baths and a nice space to relax outside of the bedroom.
  • Stayed: January 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Thank WagsNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear guest,
Thank you for having chosen our Palacio del Inka.
It is satisfactory to know that you enjoyed the rooms as you said well furnished.
Be sure we take note about your comments, in order to improve our service.
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2014

Travelling on a tour and second hotel from this chain used - and yet again let down by the quality of food. Self service buffet served - the food was so cold that it was uneatable when I complained the full plate was just taken away no apology - it was not until I complained to our tour quide was anything done but by then was too late. Rooms very nice

Stayed: March 2014, travelled as a couple
1  Thank ExeterUKMagoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear guest,
Thank you for having chosen our Palacio del Inka during your visit to Cusco City.
Furthermore thank you for comment about the room, we are happy to know that you enjoyed it.
In regards to your comment about the buffet, we will investigate and we will look in detail at what's happened.
We will be pleasure to serve you again in the future.
Best Regards
Arturo Schwarz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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