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All reviewsbeautiful hotelmachu picchuinca palaceupgraded to a suiteconcierge desksun templeno air conditioningbreakfast buffetinti raymihistoric buildingsister hotelhotel restaurantcoca teasacred valleypisco soursloved this hotelthe location is perfect
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Reviewed 24 March 2014

We only stayed here for one night while on a tour. The Hotel is big and at first impressive. Great entrance & reception. Check in was quick and easy, however we were tired and hungry. For the size of the Hotel our room was rather small although comfy compared to some Much larger rooms that other members of our tour stayed in.
We were really tired and hungry. We were disappointed that our dinner was a Buffet. For the calibre of Hotel a Cheap Buffet didn't seem appropriate. The food was Cold. Not Much Vegetarian option. My partner had to spit out cold horrible chicken. When we complained to management she Shrugged her shoulders and just ignored us. So the lack of quality at dinner and disregard /disrespect from the staff member would make me consider a Much Cheaper Hotel for a brief stop over. Also we went for a walk (still hungry) around the Hotel area after that bad dinner. There was quite a bit of traffic and little to see of any interest. Save your Money and stay somewhere that food is Hot , Edible and better customer service.
Oh I forgot to mention we could hear Pan Pipes music at reception from our room until about midnight and also early morning . Staff came to turn down our bed at 9.10 pm rather late don't you think

Room Tip: If u do decide to stay here ask for a large / bigger room away from the reception + noise / music. Eat elsewhere unless u have low food standards
  • Stayed: March 2014, travelled as a couple
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4  Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 28 March 2014

Dear guest,
Thank you for having chosen our Palacio del Inka during your visit to Cusco City.
In regards to your comment about the buffet, we will investigate and we will look in detail at what's happened.
We will be pleasure to serve you again in the future.
Best Regards
Arturo Schwarz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We picked this hotel based on our hected schedule while in Peru, and the need to a warm shower, great bed and nice food for sure. Our check in was personalized in a living room area, dont even need to make a line, coca infusion was given while filling out our paperworks. The doorman, and security personnel were very attentive and we felt safe. When we arrived to our room, we had fresh fruit, the view was stunning and the bed was great. We had made all our excursions with Tikariy which is An agency located in the hotel, since the information on excursions is a bit confussing online, we did it trough them and Nathgy was amazing, had everything ready when we arrived, followed up on our tours and asked how it went, I definitely recommend her. The hotel has an amazing antique feel to it, as it should be. Breakfast was good and attention was great.

Stayed: March 2014, travelled as a couple
2  Thank Nikkiveliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 26 March 2014

Dear Guest,
Thank you for having chosen our hotel, during your visit to Cusco city.
It is satisfactory to know that the service were to your liking.
Furthermore thank you for your comments about Tikary,
Be sure I have showed your comment to my team work
We will be pleasure to serve you again in the near future.
Best Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

Beautiful environment, great staff, the city is a little tough as the altitude becomes noticeable and the smog is horrendous. Buffet breakfast is great especially when sitting in the courtyard. Although people do Machu Pichu from here on a day trip, id strongly recommend spending a night closer to MP and then returning here, which we did.

My wife wasnt feeling well due to altitude and they brought her oxygen at 3am. Always eager to please.

Only minor issue is that kids wanted to use the pool and it is only part of the spa so you have to pay for it.

Room Tip: Based on the architecture id ask for a room closer to the side where the restaurant is but no big deal from anywhere in the hotel.
  • Stayed: March 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
1  Thank Jeff S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for chosen our Palacio in your last stay in Cusco.
I am happy to hear that you enjoyed our property, as you said the breakfast buffet is great when you sitting in the courtyard.
Furthermore thank you for your kind comments about my team work.
We hope you have the opportunity to return soon.
Best Regards
Arturo Schwarz
General Manager

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Reviewed 23 March 2014

Built on the site of conquistador house that was itself built from an Inka palace, this hotel is in the old part of Cusco, and offers luxury accommodation and great service. We had two adjoining rooms as a family of 4, and were very comfortable. The service in the dining room was exceptionally attentive and the food first class. While not inexpensive, we felt that it was money well spent, given a full itinerary during the day - the hotel provided a good respite.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank oliverbogler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
It is satisfactory to know that the service were to your liking.
As you said, built on the site of conquistador house that was itself built from an Inka palace, this hotel is in the old part of Cusco, and offers luxury accommodation and great service.
Be sure I have showed your comment to my team work
We will be pleasure to serve you again in the near future.
Best Regards
Arturo Schwarz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

We stayed at this hotel as part of our 8-day tour group package. It was beyond our expectations. The entry and foyer are spectacular and the rooms are very well appointed. The breakfast offerings were fabulous. it reminded me very much of the European breakfasts that we enjoy so much. We ordered room service our first night and it came quickly and the food was hot and very good. The staff was helpful, pleasant and professional.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Lana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 March 2014

Dear Guest,
Thank you for haven chosen our Palacio del Inka during your visit to Cusco city.
I am happy to hear that you enjoyed our property, the foyer, the rooms, and the food.
Be sure I will show your lines to the chef,
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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