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Reviews (2,579)
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All reviewsbeautiful hotelmachu picchuinca palaceupgraded to a suiteconcierge desksun templeno air conditioningbreakfast buffetinti raymihistoric buildinghotel restaurantcoca teapisco sourssacred valleyloved this hotelthe location is perfectthe main square
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Reviewed 30 March 2014

The hotel is located perfectly in the old town. The quality of the rooms and the building is a real 5 star hotel which has managed to keep coziness and a warm atmosphere. Best of all is the very friendly and service oriented staff. Everyone from doormen, concierge service, reception, spa and restaurant service gave a service that we dream to experience again.
The SPA is a jewel after a long day of walking
Next time we visit Cusco we for sure will stay here again. THANK YOU

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank J T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 31 March 2014

Dear Guest,
Thank you for having chosen our hotel Turing your last stay in Cusco.
I am happy to hear that you enjoyed our property.
In regards to the location we are close to the main tourist attraction just walking distance, in the heart of Cusco city.
Moreover thank you for your comments about my team work.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

Great property conveniently located minutes from the main square and across the street from a major attraction. Rooms are spacious and comfortable. There's even a little terrace to relax on without peering crowd eyes. TV had some English channels for the kids which was a blessing at the end of the day. The staff was friendly, esp the restaurant manager who helped me get inside the kitchen to use the microwave to prepare a meal for my v picky kids! :)

Room Tip: Ask for room on the 3rd floor if terrace access is needed.
  • Stayed: March 2014, travelled with family
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Thank Puja G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 31 March 2014

Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
As you said, the hotel is conveniently located minutes from the Main Square and cross the street from major attraction. We will be happy to know that you enjoyed our property.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

Palacio Del Inka is one of the best hotel in the world! This is located at the heart of Cusco and near to all the tourist spot. The facade of the hotel is very ordinary but when go inside you will be mesmerize by its beauty. The lobby is a like a museum, old paintings adorns the wall, its was like a museum. The lobby smells great. Staff are very friendly starting from the bellboy, receptionists etc. This hotel is one of a kind, mixture of old and new. The room is big with modern interiors and appliances like LCD TV, Ipad dock, etc. Breakfast is really good! Ambiance is very cozy

  • Stayed: March 2014, travelled on business
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1  Thank jongmd1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 31 March 2014

Dear guest,
Thank you for your kind comments about our Palacio del Inka.
It is satisfactory to know that the service and the hotel were to your liking.
As you said the hotel is one of a kind, mixture of old and new, with modern conveniences that create an unforgettable experience.
We will be pleasure to serve you again in the near future.
Best regards
Arturo Schwarz,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2014

Stayed here for two nights. Great location in the heart of Cusco a short walk from the main square. Friendly staff and an impressive building....moorish influence reminiscent of Spanish Paradors. Room was clean and comfy with wifi although it was only supposedly available near the lobby.
Breakfast was good....served to order...and a special mention to our waiter Alfredo who went out of his way to help.
Meals may be expensive but don't bother as there are a host of restaurants and bars within walking distance....try the Inca Grill in the square.
A great stay.

Stayed: March 2014, travelled as a couple
2  Thank Emlyn8484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 26 March 2014

Dear Guest,
Thank you for having chosen our Palacio del Inca.
Moreover thank you for your comments about Alfredo, I am proud of him.
Be sure I will show your lines to my team work.
In regards to the location, as you said, we are located in the heart of Cusco a short walk from the main square, tourist attraction, markets and museums.
We will be pleasure to serve you again in the near future.
Best Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

We only stayed here for one night while on a tour. The Hotel is big and at first impressive. Great entrance & reception. Check in was quick and easy, however we were tired and hungry. For the size of the Hotel our room was rather small although comfy compared to some Much larger rooms that other members of our tour stayed in.
We were really tired and hungry. We were disappointed that our dinner was a Buffet. For the calibre of Hotel a Cheap Buffet didn't seem appropriate. The food was Cold. Not Much Vegetarian option. My partner had to spit out cold horrible chicken. When we complained to management she Shrugged her shoulders and just ignored us. So the lack of quality at dinner and disregard /disrespect from the staff member would make me consider a Much Cheaper Hotel for a brief stop over. Also we went for a walk (still hungry) around the Hotel area after that bad dinner. There was quite a bit of traffic and little to see of any interest. Save your Money and stay somewhere that food is Hot , Edible and better customer service.
Oh I forgot to mention we could hear Pan Pipes music at reception from our room until about midnight and also early morning . Staff came to turn down our bed at 9.10 pm rather late don't you think

Room Tip: If u do decide to stay here ask for a large / bigger room away from the reception + noise / music. Eat elsewhere unless u have low food standards
  • Stayed: March 2014, travelled as a couple
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4  Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 28 March 2014

Dear guest,
Thank you for having chosen our Palacio del Inka during your visit to Cusco City.
In regards to your comment about the buffet, we will investigate and we will look in detail at what's happened.
We will be pleasure to serve you again in the future.
Best Regards
Arturo Schwarz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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