Arranged a stay there for 5 families with the head office in Lima. Prices, extra cots, number and sizes of beds were all discussed in detail.
After a long day at Machu Picchu followed by a train ride, and then bus ride, we arrived at the hotel at around 8pm.
Not only did the front desk not have any confirmation of our cots/beds discussion, they made a big fuss over who was going to be sharing what bed. Why would we ask for an extra cot in a 2 bedroom suite if we were only going to have 2 people in the room?
Rather than giving our tired (and in some cases nauseous) group our rooms, they made us wait for almost an hour while they 'verified with head office'.
Additionally, their website claims that all One Bedroom suites have a second bathroom. Turns out only SOME of the One Bedroom suites have a second bathroom. As a result, we didn't actually get into our room until 10:30.
Aside from that the restaurant and location are perfect. But we had all of the same sleeping arrangements at their sister property Tambo del Inka with no issues.
They can do better.More
- Free Wifi
- Breakfast included