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“Truly a "Palace"” 5 of 5 bubbles
Review of Palacio del Inka, a Luxury Collection Hotel

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Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
Scottsdale, Arizona
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Truly a "Palace"”
5 of 5 bubbles Reviewed 26 July 2014

This hotel is located across Santo Domingo's monastery and 2 blocks away from the main plaza. The hotel is elegantly decorated but not intimidating, and the staff warm and welcoming.
If there would be a tip I can give to the hotel however- is to improve the check in and check out process- it is a bit slow. We had no trouble with the altitute but they have oxygen for those who need it. We always drink the coca tea as it is recommended by the locals,and they offered it upon arrival. There is a tour agency inside the hotel called Tikariy, and we contacted them months ahead for our tour to Machu Picchu and a city tour. The lady who organized it, Solange and our guide Julio, were fantastic! In the hotel we also enjoyed in the spa, their hydrotherapy and it was much fun and relaxation and you can arrived as a family (our chidren are mid 20s not young). We love Cusco, always magical and full of wonderful people and this hotel made our trip a beatiful memory!

Room Tip: Higher rooms have best views!
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 28 July 2014
Dear guest,
Thank you for your kind comments about our Palacio del Inka.
I am happy to hear that you enjoyed our property.
And the other hand, be sure we take note your comments about the check in and check out process, in order to mprove our service.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,948 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (331)
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English first
New york
1 review
5 of 5 bubbles Reviewed 25 July 2014

It's definitely one of the places I would go back over and over again, best hotel I've ever stayed at, people here are warm and will treat you the best they can.
Perfect place to spend a nice getaway with your loved ones

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dethmar1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 30 July 2014
Dear guest,
Thank you for having chosen our property during your visit to Cusco city.
Moreover thank you for your kind words regarding your stay at our Palacio del Inka.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baltimore, Maryland
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

This was by far the nicest place we stayed in Peru. It's beautiful, if a bit overdone, but it has really lovely courtyards too.

We arrived late after a harrowing ride back from Machu Picchu and were greeted by chocolate truffles and turned down beds with our previously checked luggage already in the room.

I wish we had more time here as the bed was super comfortable and the room had great blackout curtains so sleeping was uber relaxing.

Room Tip: If your room rate doesn't include breakfast, watch out. It's pricey - 150 soles for two peop...
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gavisphere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 July 2014
Dear Guest,
Thank you for your kind comments about our Palacio del Inka.
My team and I are happy to hear that you enjoyed our property.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia
Level Contributor
7 reviews
7 hotel reviews
5 of 5 bubbles Reviewed 24 July 2014

we had a great stay at this hotel and really enjoyed it. my friend got sick and they made sure that she was looked after and offered a number of services. the property was beautiful and staff was very helpful.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 25 July 2014
Dear guest,
Thank you for your kind comments about our property.
It is satisfactory to know that my team work assisted you when you needed.
We hope you have the opportunity to return soon.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunnyvale, California
Level Contributor
45 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

We stayed 2 nights at Palacio del Inka after our trip to Machu Pichu. The hotel is located right next to the Temple of the Incas and has a great feel to it. We were upgraded to a suite and the room was comfortable with all the amenities you could ask for. As we were always running for activities, we never got a chance to sit down and try the buffet breakfast but the options looked good. The hotel is a little walk from the main square but the city felt safe to walk around in.

The concierge and staff were very welcoming but the front desk staff could certainly be more efficient. It took me almost 30 minutes to check out. Overall, I had an excellent stay and I am glad that this hotel is part of the SPG group.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank gtg619x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 24 July 2014
Dear Guest,
Thank you for taking the time to review our property.Starwood is always thinking of the benefits for their SPG members in order to make an unforgettable experience. It is satisfactory to know that the service was to your liking. We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

My friend and I stayed here before and after the 4 day Inca trail trek and we could not have asked for more. The staff is very helpful. They kindly held onto our main luggage while we were gone for the trek.They offer you plenty of tea and water to help acclimate to the altitude . The hotel is very luxurious and historic. The rooms are spacious, beautiful and comfortable. A perfect place to rest and come back to after the long hike. Breakfast was included in our room rate and there is a wide variety of food to select from. The location is central. I highly recommend this hotel when visiting Cusco.

  • Stayed September 2013, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valpoost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 24 July 2014
Dear guest,
Thank you for having chosen our property in your visit to Cusco city.
It is satisfactory to know that you enjoyed our Palacio del Inka.
Be sure I have showed your lines to my team work.
We will be pleasure to serve you again in the future.
Kind regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 July 2014 via mobile

Cusco is situated in the stunning Andes Mountains. The Palacio del Inka is 5 star luxury. The hotel is beautiful inside and the staff are so lovely. If you want to visit Machu Picchu then Cusco is where you begin and the Palacio del Inka is where you can start your holiday in style.

Stayed July 2014, travelled with family
Helpful?
Thank Markws24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 23 July 2014
Dear guest,
Thank you for review our property.
It is satisfactory to know that the service were to your liking.
We hope you have the opportunity to return soon
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Green Hotel in Cusco
#1 Business Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
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Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

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