This hotel is top-notch all the way from the customer service to the quality of the rooms. When we arrived, we were served cocoa leaf tea which helped with the altitude sickness. We are SPG gold members and were upgraded to a stunning room. Each room has a walk-in closet, a big plus for us ladies!
The hotel is within walking distance of the Plaza del Armas, the cathedral, restaurants, San Pedro Market and right behind the hotel was the Temple of the Sun and the museum. Although a little further, we heard that it's also walkable to Sacsayhuaman. The Plaza has tons of restaurants but beware of solicitors from the restaurants who will follow you until you make a decision on where to eat. Limo looked like a good choice but because we didn't make reservations, we were unable to get in. Instead we ate at Inka Grill which was ok and nothing to write home about. Walk where you can as the traffic is terrible in Cusco.
What really stood out for us was the outstanding customer service from Victor, one of the concierges. Our airline had lost our luggage and were giving us the runaround on the whereabouts of our luggage. He persistently called and was able to successfully get our luggage after being without it for 4 days. Victor really made an effort that was above and beyond and because of the excellent customer service, I would not hesitate to stay at this hotel again.
- Official Description (provided by the hotel):
- Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more less
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- Also Known As:
- Libertador Hotel Cusco
- Cusco Libertador Palacio Del Inka