We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“the biggest problem is that you will miss this hotel once you move on to your next hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Palacio del Inka, a Luxury Collection Hotel
Ranked #8 of 162 Hotels in Cusco
GreenLeadersPlatinum level
Edmonton
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“the biggest problem is that you will miss this hotel once you move on to your next hotel”
5 of 5 bubbles Reviewed 15 August 2014

This is what I consider a five star hotel should be. Palacio Del Inka has a great location, very clean rooms, spotless clean lobby, bar and restaurant. When we arrived by private taxi from OllantayTambo, the concierge did not just stand at the doors but greeted us near the taxi and took care of our things. Two other concierge and the afternoon manager greeted us and we checked-in while sitting in the lounge. The manager upgraded us for free from a Deluxe room to a more elegant junior suite with a separate living room and a washroom. The hotel is elegant, the decor, the best smelling elevator I've ever been. The room was well decorated and very clean. You can smell the furniture fresh of cleanliness. They too have complementary night service. The only problem that I can remember is finding out where the light switches are as it is hard to find - but once you know where it is, you can find it easily the next time. The washroom outlets have 110V socket. This was very handy for my wife's straightening iron. The bed is so comfy, laying down in 30 seconds makes you feel as sleep easily. So huge for two people that I can completely roll at least 5 times from edge to edge. As for the bar, excellent and luxurious. the servers at the bar are so friendly and accommodating. Jonathan was so kind to point out the best drink in the house and every time I pass by the bar he always greets me with a smile. At the restaurant, it was elegant from the minute we walked in. The atmosphere, ambiance, the decor, the fountain outside and the sound of the surrounding was elegant. Our waitress Liz took good care of us. My wife and I had one of our best lunches so far. The wine pairing was amazing and the Alpaca steak and the Sea Bass was spot on perfect! The bread and the dressing and free chocolates came with it as well. When the bill came in, it costs us 57 US dollars. That's 2 salad starters, 2 main course, glass of wine, bread and chocolates with the service charge - it was reasonable. When we checked out, we repeat the same thing but ordered something different and it was magical.

The biggest problem really was the comfortable bed and the great service that will make you miss and cry once you're on a different hotel.

Room Tip: Wait to be offered for an upgrade to a Jr Suite. They can easily sell their Standard rooms to walk-i...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Ivan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for your kind comment about our Palacio del Inka
Be sure I have showed your lines to my team work.
Moreover thank you for your words about Jonathan and Liz, I am proud of them.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,984 reviews from our community

Traveller rating
    1,634
    261
    62
    21
    6
See reviews for
449
876
91
106
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (333)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Diego
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

We just returned from our trip to Peru and our one night stay at the Palacio del Inka. The lobby is beautiful, they offer you Coca tea while they get your reservation details in order, the staff was so helpful and welcoming. The hotel is centrally located, easy walking to the main square.
Rooms were very quiet! The breakfast buffet offered a wide variety of foods, especially for children.

We actually tried to rearrange our trip so that we could stay another night, and the front desk staff were so helpful in trying to help me cancel the next hotel and book at Palacio del Inka for another evening. We also asked for recommendations for dinner, and I love when a concierge suggests a local reasonable restaurant, and not the over hyped expensive restaurants! We had a lovely dinner outside in a courtyard, and I think we were the only Americans in the restaurant...which we love!

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sandiegofamily6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for your kind comments about our Palacio del Inka.
My team and I are happy to know that you and your family enjoyed the stay with us.
Moreover thank you for recommend our property to families.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

This place is great for a relaxing break in the heart of Cusco. It is near every visiting sites. It has an ancient feel, it is very well kept and maintained, rooms are comfortable, service is great and has a great little spa and gym. Would recommend with no hesitation!

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank gbatchelor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for your kind comments about our property.
My team and I are happy to know that you enjoyed our Palacio del Inka.
Thank you for recommend us.
Best regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
511 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

just 2 nights in this lovely property
Delicious tea available 24 hours a day to help combat the high altidude, terrific service all around,a great classy spa
I had a sunny terrace and it was a pleasure watching the busy scenery and the church across the street
Deserves a revisit

Room Tip: get terrace
See more room tips
  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank lgppres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for review our property.
It is satisfactory to know that the Coca tea helped to combat the high altitude.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

We stayed for 5 days before we did The Salkantay Trek, great location short walk to Plaza de Armas, near to everything else as well. We are light sleepers so having a quiet room is worth a lot to us. We were very pleased with everything about the hotel so much so that when we finished our walk we stayed for another three days. The breakfast was lovely, we enjoyed the bar, the World Cup matches on the big screen were great. The only thing we think could be improved was the front desk which was somewhat disorganised but a minor glitch compared to all the other positives.

  • Stayed June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank waterville64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for review our property. My team and I are happy to know that you enjoyed the room, the breakfast and the bar. Be sure we take note about the front desk in order to improve our service.
We hope you have the opportunity to return soon
Best regards.
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed 13 August 2014

A truly incredible hotel located in the heart of Cusco. I echo the comments of others that the staff here are very welcoming, kind and hospitable. Rooms are spacious and clean. Wonderful restaurant open from 4:00am for breakfast which allows you to get up early, eat a good meal and get on with the day's exploration.

Also, make sure you stop by the bar and look for the ever cheerful Darcy Gongora. He is truly a gifted bartender and is responsible for the nightly (free) pisco tasting. Don't miss it or him. A great asset to the hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Perry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for having chosen our Palacio del Inka in your visit to Cusco city.
I am happy to hear that you enjoyed our property, especially the breakfast buffet.
Moreover thank you for your kind comment about Darcy, I am proud of him.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jerusalem, Israel
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 12 August 2014

We were in quite a few hotels in Peru, which were supposed to be good ones (4/5 stars), but none was perfect apart from Palacio del Inka in Cusco (and we also stayed in another hotel in Cusco, a very renowned one, but still less good than Palacio). Whereas in the other hotels, hot water is not always available, you have to pay for extra mineral water (even in a 5 stars!), in Palacio, nothing of that happened.Furthermore, very helpful and kind staff.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Fiszbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, a Luxury Collection Hotel, responded to this review, 22 August 2014
Dear guest,
Thank you for having chosen our Palacio del Inka in your visit to Cusco city.
It is satisfactory to know that the service were to your liking.
Furthermore thank you for your kind words about my team work.
We hope you have the opportunity to return soon.
Kind Regards
Arturo Schwarz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cusco hotels
0.2 mi away
JW Marriott El Convento Cusco
0.3 mi away
Belmond Hotel Monasterio
0.3 mi away
Antigua Casona San Blas
Show Prices
Show Prices
Show Prices
0.3 mi away
Belmond Palacio Nazarenas
0.4 mi away
Casa Cartagena Boutique Hotel & Spa
1.0 mi away
Hotel Torre Dorada
Hotel Torre Dorada
#6 of 162 in Cusco
5.0 of 5 bubbles 1,435 reviews
Show Prices
Show Prices
Show Prices

Been to Palacio del Inka, a Luxury Collection Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palacio del Inka, a Luxury Collection Hotel

Property: Palacio del Inka, a Luxury Collection Hotel
Address: Plazoleta Santo Domingo 259, Cusco 51 84, Peru (Formerly Libertador Palacio del Inka Hotel Cusco)
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#1 Business Hotel in Cusco
#1 Green Hotel in Cusco
#2 Family Hotel in Cusco
#3 Spa Hotel in Cusco
#4 Romantic Hotel in Cusco
#6 Luxury Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Palacio del Inka, a Luxury Collection Hotel 5*
Number of rooms: 203
Official Description (provided by the hotel):
Palacio del Inka is a part of Starwoods Hotel and Resort. Guests staying here may be eligible to use their Starwood Prefered Guest (SPG) points according to what is stated on their webpage. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TravelUp, Odigeo, Agoda, Traveltool, S.L.U., TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your Palacio del Inka, a Luxury Collection Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Libertador Hotel Cusco
Cusco Libertador Palacio Del Inka

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing