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Palacio del Inka, A Luxury Collection Hotel, Cusco
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Reviews (2,492)
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2,071
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All reviewsbeautiful hotelmachu picchuinca palaceupgraded to a suitesun templeconcierge deskno air conditioningbreakfast buffetinti raymihistoric buildinghotel restaurantcoca teasacred valleypisco soursthe location is perfectthe main squareloved this hotel
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Reviewed 18 August 2014

Truly a 5 star experience. Everything is top notch at this property. Every single employee speaks to you in the hallways, in the lobby, whether you are coming in or going out, everyone greets you.
When you ask for directions for anyplace in the hotel, they insist on walking you there! The customer service is exemplary in every way. The rooms are lovely. The breakfast superb, and the dining room for dinner excellent. You can walk to the square about two short blocks away easily.
I am on a tour but wish I has known about this hotel as they also do tours to all the sites you want to see, Machu Pichu, the sacred valley, etc. if would have flown directly into Cusco, avoiding Lima!

  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank scootermama55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 22 August 2014

Dear guest,
Thank you for having chosen our Palacio del Inka in your last visit to Cusco city.
I am happy to hear that you enjoyed our property.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

The hotel was created from what was once an Inkan temple in Cusco. A beautifully decorated interior allows the hotel to stay true to the old Inkan style -- with a warmth and character that is very appealing. There are some long stone hallways leading to the dining room areas that are elegant and well appointed. Our room, a suite, was spacious and comfortable although I would have a appreciated a firmer pillow. Having just come from Tambo Del Inka in Urubamba, we found the service good but not nearly at the level of perfection that we experienced at the sister hotel in Urubamba. The hotel's location is great -- about a 10 minute walk from the main Plaza. Bottom line - great hotel in a great city, and a very central location from which to explore this incredible city.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
Thank Kapelus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 August 2014

Dear guest,
Thank you for having chosen our property in your visit to Cusco city. As you mentioned the hotel was created from what was once an Inka temple in Cusco, moreover thank you for your words about the decoration, we are happy to know that you enjoyed our Palacio.
We hope you have the opportunity to return soon.
Kind Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Terrific location across from Inka temple and short walk to main square. Excellent bfast (both buffet and traditional menu). Spacious rooms. Small but adequate gym. Friendly staff. All around good choice for exploring Cusco and as Sacred Valley home base.

Stayed: August 2014
Thank Lizalu61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 August 2014

Dear guest,
Thank you for having chosen our Palacio del Inka during your visit to Cusco city. As you mentioned we have a terrific location, across from the inka temple and short walk to main square.
Moreover we are happy to know that you enjoyed our breakfast buffet.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

Nice place in heart of Cuzco. No discript from outside but charming and warm from outside. Excellent customer service. Quite spacious room. Dining was quite super. Unfortunately we had to keep our room window closed or the alley it over looked would bring in choking car exhausted fumes which emissions regulations has not yet been mandated municipally. Otherwise excellent.

Stayed: August 2014
Thank kimura k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 August 2014

Dear guest,
Thank you for your kind comments about our Palacio del Inka
We are happy to know that you enjoyed your stay with us.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

We stayed 5 nights at this hotel, and as gold members we were upgraded to a suite. The suites were modern and spacious. The best part of the hotel is the staff; everyone was helpful and friendly. I echo a previous reviewer's comments that Darcy was a wonderful bartender. We had piscos made by him, and in the evening we often dined at the bar as well since we only wanted a light meal after our busy days of sightseeing. I highly recommend this hotel.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank dkayford1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aschwarzr, Gerente at Palacio del Inka, A Luxury Collection Hotel, Cusco, responded to this reviewResponded 25 August 2014

Dear Guest,

Thank you for your kind comments about our Palacio del Inka.
Starwood is always thinking of the benefits for their SPG members in order to make an unforgettable experience. Also as part of this experience was Darcy, I am proud of him. Be sure that I am going to show your lines to all the staff.
We will be pleased to serve you again in the future.
Kind Regards
Arturo Schwarz
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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