The physical environment of the hotel is excellent. It is a stunning converted monastery set around two cloistered courtyards. The chapel is a microcosm of the splendor of many of the churches that are abundant in Cusco. The hotel is situated a short walk from the main square, although the effects of altitude make a short walk seem like a small hike! With the exceptions below, service was very high, especially in moments of crisis, such as calling the local doctor to the hotel. In terms of the rooms, there are dangers in generalizing from the specific, nevertheless. The rooms are very small even by UK hotel standards and miniscule by US. A number of the rooms have oxygen enrichment systems, others air conditioning, some both and others neither. There are rooms with oxygen enrichment and no air conditioning. Avoid these in all circumstances. Ask to move rooms as the benefit of the oxygen enrichment can only be appreciated by the windows being closed. Our room temperature was in excess of 27 degrees at night and hotter during the day making any relaxation/rest time in the room impossible. Regrettably my partner suffered a serious bout of food poisoning while staying at the hotel which made the room a very uncomfortable experience. Fans were provided on request, but no mobile air conditioning units were available. Food quality, service and price are matters of personal expectations/experience and difficult to objectively compare. On a continuum from Michelin experience to good Mall type food the quality was poor and the service slow, dismissive and complacent. The price point for this hotel engenders high expectations which were not satisfied. E.g. $50 for consume, tomato and mozzarella salad, a beer and mint tea seemed a little expensive as was the two course, dull evening meal for $110 and the $45 cold club sandwich room service. Had my partner not been suffering sever illness we would have eaten elsewhere. I would strongly recommend that the quality and service of other local restaurants would be much higher.
- Official Description (provided by the hotel):
- Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more less
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- Also Known As:
- Monasterio Hotel Cusco
- Hotel Monasterio