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“A Step Back In Time...”

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Belmond Hotel Monasterio
Ranked #4 of 171 Hotels in Cusco
Certificate of Excellence
Reviewed 15 October 2012

We just returned from 3 nights at the lovely Hotel Monasterio. We were greeted at the front door by the very professional and friendly Gustavio (Alfonso) who escorted us to an upgraded junior suite. Our last night we were upgraded to one of the two royal suites. I highly recommend paying the extra $$$ for the royal suite. It is one level with a private patio and a shared large interior beautiful garden. I visit the bathroom several times a night and found the two level junior suite with the bedroom upstairs and bathroom downstairs slightly more difficult for this reason. The grounds are lovely and the background monk chanting music is very cool. We had dinner Tuesday evening in theback corner restaurant which was "Opera" night. The opera singers were outstanding and the acoustics in the high ceiling stucco restaurant made the performance that much more outstanding. The food in this restaurant was good although the food in the outdoor and "other" restaurant was better, including the breakfast buffet. The hotel location is excellent, close to the square and cathedral, and across from the Inka Museum and the wonderful Map restaurant. Gustavo went above and beyond to help us arrange plans, even calling a restaurant and driver in Lima to pick us up at the airport and take us to dinner! He called us upon arrival in Lima to make sure we had arrived and to confirm the logistics with the driver. The front desk, lobby and wait staff at this hotel were very professional and friendly. We loved the ambiance at this hotel...an old monastery updated without taking away from the character of what this structure once was!

Room Tip: Royal suite is more expensive but is one level and highly recommended. The junior suite is tiny and...
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  • Stayed: October 2012, travelled as a couple
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Thank Dalocopa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,363 - 1,369 of 2,445 reviews

Reviewed 13 October 2012

A legendary hotel in the center of beautiful Cuzco, in an old monastery. Stunning scenery, magical spirit, antique decoration. The interior patios are charming. There is even a beautiful chapel in the hotel. Breakfast buffet is delicious and served in the patio or inside behind the bays under the arcades. Staff is helpful and friendly. Only downside from being in a monastery : the rooms are small.

  • Stayed: October 2012, travelled as a couple
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Thank jeansilo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded 18 October 2012

Dear Guest,

On behalf of all of us, we would like to thank you for choosing Orient-Express as your destination property and for sharing your comments with the Tripadvisor readers.

We hope that you will be able to visit us many times more.

All the best,

Gustavo de Leon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2012

Id like to make a short review about the place as it has loads of good reviews already.
I remember spending hours on my 2 floors room looking at a frame of one of the dozen of pictures around the room. The frame was just at the same time crazy and looking extremely expensive and surely ASTONISHING! I only stay one night at the Monasterio (bit of a shame), but from what i saw, the hotel was just like the frame i spent hours staring at.

Lets see the negative points, as there are just a few:
- Needless to say, the price is insane. (perhaps thats what called my attention)
- Beautiful breakfast overlooking the amazing garden. All very glamourous and luxurious, however I felt that they forgot to put some food in it. For the price we paid, I was expecting more of the food, which was average. Not bad, just not as amazing as the hotel.
- On the arrival they couldnt find our reservation. Thats the kind of thing you DO NOT want to hear after paying the crazy amount of money for the night and loooooong 6 hours on the train/taxi from Aguas Calientes. (that was a long day!)

Appart from those mentioned items, the place is a relic. I have never seen anywhere quite as similar to it (not that i havent search!).

Jean A.

Room Tip: The only tip i leave is: The 'Inca Cosmopolitan' is just a very expensive regular Cosmopolit...
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  • Stayed: September 2012, travelled with friends
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Thank JeanArnas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded 18 October 2012

Dear Guest,

Thank you so much for your contribution, it will certainly help other guests coming to Cusco!

All the best,

Gustavo de Leon
General Manager

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Reviewed 10 October 2012

This is the only hotel I have ever stayed at where the hotel itself was a special experience. The setting was beautiful, the restaurant was delicious and the service was incredible. It was expensive, but was worth every penny for my wife and I on our honeymoon.

  • Stayed: September 2012, travelled as a couple
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1  Thank 77clarke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded 19 October 2012

We are delighted to read your comments. Thank you for your preference and for taking the time to let us know

your feedback. This really encourages all our staff to continue working and improving service, and specially

to make our guests feel like they never left their homes.
We are looking forward to welcoming you on your next visit to Cusco.

Best regards
Gustavo de Leon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2012

The hotel is beautiful, it used to be a monastery, there is a beautiful old church inside. This hotel has an amazing charm, character, history. On top of it, the service is excellent, the rooms are amazing, and the food fantastic. There is a beautiful "patio interior" where you can enjoy being outside in an amazing atmosphere and have a drink or any of your main meals. Cossy bar area with chimney where every evening there is life jazz music. The stuff is very polite and helpful.

  • Stayed: October 2012, travelled as a couple
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Thank Blntxu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded 19 October 2012

Dear Guest,

Thank you very much for your preference. It is a great pleasure for us to assist all our clients in any request they may have and to surpass their expectations to make their stay with us an unforgettable experience.

Best regards
Gustavo de Leon
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2012

It was our honeymoon and I'd seen a review of the hotel in a mag and we paid extra to stay on tw occasions during our stay. The first room was lovely but small but when we returned from Augas calientes they had looked after our cases and didn't need to re check in which was good -our room this time was full of character and I only wish we could have stayed longer. The bedroom was situated up some stairs, the bed big and the lounge part beautifl. It made our stay! Thank you staff for that!
A nearby restaurant above a shop on the little lane was lovely and we watched the football with the locals. We missed the museum in the pleasant square outside the hotel due to our schedule so factor in some time and it is handy for the main square once you have gt over the altitude as it is quite a slope and even we struggled a bit in our 30's! Next door is an even newer Orient hotel - which we didn't get time to check out either - sure it is lovely....wish I was still there.

  • Stayed: September 2012, travelled as a couple
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Thank airportspotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this reviewResponded 19 October 2012

We are delighted to read your comments. Thank you for your preference and for taking the time to let us know your feedback. This really encourages all our staff to continue working and improving service, and specially to make our guests feel like they never left their homes.
We are looking forward to welcoming you on your next visit to Cusco.

Best regards
Gustavo de Leon
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2012

Unique hotel on a XVI century monastery full of beautiful colonial art work and exquisite architecture. Excellent service, marvelous ambiance. Rooms are comfortable with oxygen supplemented with the air conditioning (you have to ask for it), best location in a quiet area near the main plaza. Great breakfast buffet, the food at both of its restaurants could be improved in view of the culinary development in Peru. Nearby restaurants offer a great opportunity to have a taste of peruvian fusion (peruvian, oriental and european) cuisine. Wonderful trip full of pleasant surprises and welcomed by a very warm and helpful community.

Room Tip: Ask for a flat room not a duplex.
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  • Stayed: September 2012, travelled as a couple
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Thank Jorge B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Belmond Hotel Monasterio

Address: Calle Palacio 140, Plazoleta Nazarenas, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cusco
#4 Business Hotel in Cusco
#4 Luxury Hotel in Cusco
#6 Family Hotel in Cusco
Price Range: £233 - £453 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 122
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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