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“Hotel Monasterio in Cusco, Peru - magnificent stay!”

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Belmond Hotel Monasterio
Ranked #4 of 167 Hotels in Cusco
Certificate of Excellence
Cuzco
1 review
“Hotel Monasterio in Cusco, Peru - magnificent stay!”
Reviewed 1 December 2013

Most excellent location only a short walk away from the main square and the San Blas area. This Orient Express hotel is by far an excellent choice in the city of Cusco - very accommodating in each and every way. Staff top notch. Beds divine.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Melanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 5 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Jackson, Wyoming
Level 6 Contributor
301 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 1 December 2013

The hotel Monasterio was one the highlights of our trip to Cusco. I wish I could add a plus to the five stars, or even add a sixth star. Converted from a monastery, the hotel somehow maintained the look and feel of the old monastery, but provided luxury accommodations at the same time. If we ever go back to Cusco, the Hotel Monasterio will be our choice. The location was perfect - just off the main square. The accommodations were excellent - spacious, comfortable, and decorated with original art work. Dining was also very good. We especially enjoyed "opera night", which is held during dinner every Tuesday and Thursday evenings. We also enjoyed seeing the chef hand pick fresh herbs from a small garden in the interior courtyard of the hotel.

Room Tip: We were told that all of the rooms are different. If you don't like your room, I would ask to s...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mmeyernos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 9 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level 6 Contributor
115 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 30 November 2013

We were booked in here two nights as part of an organized tour.
A great location, a wonderful building, excellent rooms and amenities, perfect service, and dinner one of the nights we were there was accompanied by live opera arias with a very fine local mezzosoprano. This is really being pampered and we enjoyed every minute of it.

  • Stayed November 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joel_Tzipi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 9 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham, United Kingdom
Level 5 Contributor
72 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 November 2013 via mobile

This in many respects is a lovely Hotel, which because of the nature of the building makes it hard to justify as a 5 star establishment.
The good..... Wonderful ambience, attentive staff, excellent food.
The bad...... You really need to book a luxury room as the monks cells did not convert into what we would find acceptable. Small dark and with no air conditioning. The luxury rooms have aircon, but wait for it, only available between 6pm and 6am!
There was no swimming pool which was no bad thing, as trying to exercise at that altitude would probably not be wise.

Stayed November 2013, travelled as a couple
Helpful?
Thank Trusler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 9 December 2013
Dear guest,

Thank you for helping us to improve our services with your comments.

We deeply value your comments and sincerely apologize if we didn't meet your expectations. We can guaranty you of our permanent commitment in keeping on with all the efforts and focus, reinforcing our renowned service quality with the firm determination to always correspond to the great treatment that our Trip Advisor reviewers usually rank.

Sincerely,

Gustavo de León
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
Level 5 Contributor
65 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 27 November 2013

I stayed at the Monasterio in Cusco with a group of 11 travelers. The service, food, accommodations and attention to detail at this 400 year old landmark hotel were superb. All of our rooms had oxygen which helped us adjust to the high altitude. The staff knew our names after the first day. The room attendants gave the best turn-down service, leaving chocolates and amenities like L'Occitane soap. The porters delivered our bags quickly even though occupancy was at 100%. Compliments to the hotel management for having such a well trained staff.
KZFung

Room Tip: Inquire about the rooms with oxygen. They are more expensive but worth it.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aumkathleen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 9 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level 5 Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 November 2013

This really is an outstanding hotel. The setting once you enter is all class and it really has the feel of a monastery. Rooms were great as was the breakfast with live music most days (guitar). Try to go for dinner on the night when the Opera is on for entertainment while you eat. Easy walk into the square at Cuzco

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydneyrob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 25 November 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 November 2013 via mobile

Magnifecent Monastery at sky's high altitude.
Fabulous 400 yr old building with modern accommodations even oxygen infusion availability in some rooms.
Excellent staff service, food and beverage creative presentation. They will add to a Magical trip to Cuzco, Machu Picchu and it's surroundings.
Do not think twice about staying here.
Great jewelry Store and Andean-Peruvian crafts available from a native lady and her baby.

Stayed November 2013, travelled as a couple
Helpful?
Thank MSYep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 25 November 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Hotel Monasterio

Property: Belmond Hotel Monasterio
Address: Calle Plazoleta Nazarenas 337, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cusco
#4 Business Hotel in Cusco
#4 Luxury Hotel in Cusco
#7 Family Hotel in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 122
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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