We stayed 3 nights at the Hotel Monasterio in Cusco during our Peru vacation in October 2013. From the first moment we made our reservation online, the customer service we received was above and beyond our expectation. After booking our room thru Luxury Link, we emailed the hotel reservation to see if we can split our reservation to accommodate our trip before and after we went on the Hirem Bingam trip to Macchu Picchu. The hotel was very accommodating and immediately revised our reservation for us. What a great first impression 8 months before our departure.
Upon arriving at the hotel, we were welcomed by a team of hotel staff and immediately offered us some coca tea to help us battle altitude sickness. The check-in process was handle professionally by Edson, the Concierge. From that minute onwards, Edson anticipated all our needs and took over the planning process for us. He took care of everything for us from making dinner reservation and informed us about the hotel's special opera performance, arranged for transportation for us to and from the train station, obtain our flight record info and checked status and print boarding passes, all without us having to ask for it. We felt so relax and well taken care of.
The hotel itself is amazing of course. That was why we picked it. It was restored from an old monastery to its original integrity with modern amenities added in. The grounds are well maintained and beautiful. It has a classic elegance and romantic atmosphere to it perfect for couples. We had an upgraded room (junior suite), it was huge with a sitting area, a large dressing area, bath tub and very comfortable bed.
We had daily breakfast and a lunch at the hotel's Illarity Restaurant on our first day in Cusco when it rained and we decided to stay in. And a dinner at the El Tupay Restaurant with an opera performed in Peru's ethnic language of Quechua. Unlike other hotels' restaurants we dined it, the cuisine at the Monasterio was delicious with local fresh ingredients and prepared by top chefs. We ate so well!
When we returned from the Macchu Picchu trip, it was very late and we were exhausted. The staff worked very fast to get our bags delivered to our room, the room key was ready at the front desk for us and the bed is turned down and slippers placed neatly next to the bed. We felt like we were going home. During our entire stay, every hotel staff we met were friendly, sincere and very helpful. It's no surprise that it is South America Best Service Hotel. Thank you and compliment to the entire staff at the Monasterio Hotel for giving us such spectacular services and sending us home with sweet memory on our first trip to South America. Rest assure, we'll come back to stay with them and we highly recommend it all our friends visiting Cusco.
- Official Description (provided by the hotel):
- Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more less
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- Also Known As:
- Monasterio Hotel Cusco
- Hotel Monasterio