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“Beautiful Cuzco”

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Belmond Hotel Monasterio
Ranked #4 of 167 Hotels in Cusco
Certificate of Excellence
Milano
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Beautiful Cuzco”
Reviewed 19 December 2013

Location perfect and beautiful building. First stay we had a very small room second stay a beautiful Junior Suite. This made the stay very comfortoble and pleasant. An amazing hotel in a beautiful city!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kika67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 3 February 2014
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,292 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Shanghai
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 December 2013

Great place to stay and a sight in itself, super service, everyone was so helpfull . One of the greatest hotel ever stayed in and absolutely recommendable. The rooms are comfortable and you feel like a "king"

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 26 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 December 2013 via mobile

Most tourists spend but a day in Cuzco as part of their travels to or from Macchu Piicchu. But if you do so you are missing a lot. There City has a lot to offer and the quality of the hotels surpass the best that you can experience in Lima. The stay at Hotel Monasterio is a great experience. The building is really rich in history and yet the bedrooms and public rooms are really comfortable. Service is of a very high standard and prices, although high, represent good value for what you receive.

Stayed November 2013, travelled as a couple
Helpful?
Thank 3NJS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 26 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 December 2013

My wife and I absolutely fell in love with this hotel.
Stepping off the plane, they have a dedicated booth in the arrivals lobby where you can check in and arrange transport to the hotel. The end-to-end service was impeccable. With the exception of a single restaurant hostess who may require additional training in customer service and general etiquette (she was slightly rude and looked bored standing around while literally picking her ears), all staff were helpful, polite and highly service oriented.
Enjoyed the beautiful common areas and the tasteful approach in preserving a historic site while converting into a luxurious hotel.
Breakfast was tasty and location cannot be beat.
Only downside was the temperature and dryness of our room. Temperature control did not work with only warm air coming from the vents. We woke up with sore throats on both mornings of our stay. Not fun when battling the high altitude.

Stayed December 2013, travelled as a couple
Helpful?
Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 18 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romford, United Kingdom
Level 4 Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 13 December 2013

The hotel is really very attractive to look at in yhe public areas. However I found the rooms rather dark and depressing, the religous art on the walls was not at all to my liking. The staff were not very friendly either during my 3 night stay here.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 3 February 2014
Dear guest,

Thank you for helping us to improve our services with your comments.
We are sorry for the inconvenience.

We can guarantee you of our permanent commitment in keeping on with all the efforts and focus in reinforcing our renowned service quality with the firm determination to always correspond to the great treatment that our Trip Advisor reviewers usually rank us.

Sincerely,
Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Arlington, New Jersey, United States
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 12 December 2013

Monasterio did a great job of making sure I was comfortable - supplying coca tea and oxygen. The staff was very service oriented making sure we were never without a drink, something to eat or directions on where to go.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 20 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuzco
1 review
Reviewed 10 December 2013

If you are completing the Inca Trail, treat yourself to at least 1 night here afterwards. Between the spa, the soaker tubs and the incredible location, it is the perfect way to end a visit to Cusco. Be warned, though, if you start here, you'll never be able to hack in on the trail!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Christine+Esper... V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Monasterio, responded to this review, 26 December 2013
Dear Guest,

Thank you very much for your comments which will aid us in constant improvement and upkeeping of our level of service.

We remain at your service.

Sincerely,

Gustavo de Leon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Hotel Monasterio

Property: Belmond Hotel Monasterio
Address: Calle Plazoleta Nazarenas 337, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Cusco
#4 Luxury Hotel in Cusco
#4 Business Hotel in Cusco
#7 Family Hotel in Cusco
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Belmond Hotel Monasterio 5*
Number of rooms: 122
Official Description (provided by the hotel):
Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more   less 
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Also Known As:
Monasterio Hotel Cusco
Hotel Monasterio

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