Start with the positive. The location and grounds are beautiful. Breakfast was excellent.
Here were the negatives. Our problem started on our first stay with repeated issues with the door lock which were not corrected. On the second stay the television did not work in both rooms. Maintenance could not fix the issue. After all of these issues and after settling the bill I had the front desk run after me to pay for a Diet Coke from the restaurant. They had missed this originally. I found this offensive after the previous issues were left unresolved. I left my business card asking for the general manager to call me. I never received a call.
For what you are paying for this hotel service and support should be near perfect. It was clearly not.
- Official Description (provided by the hotel):
- Right beside the lively Cusco central square is Belmond Hotel Monasterio, a former monastery and national monument dating from 1592. This delightful retreat combines centuries-old charm with luxury hotel service, inspired restaurants and boutique rooms and suites-all clustered around a tranquil central courtyard. The ideal hotel from which to discover the delights of Cusco, its doors open to a vibrant scene of old and modern architecture, markets, galleries and restaurants serving 'new Andean' cuisine. ... more less
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- Also Known As:
- Monasterio Hotel Cusco
- Hotel Monasterio