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“Could be a lot better”

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Hotel Costa Del Sol Ramada Cusco
Ranked #29 of 162 Hotels in Cusco
Certificate of Excellence
Lima, Peru
Level Contributor
269 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Could be a lot better”
Reviewed 3 May 2014 via mobile

The colonial rooms are very spacious and comfortable.
One big negative is that the wifi connexion doesnt work in the rooms and if u need internet access u will be disappointed. Breakfast is just average , nothing spectacular. The hotel lacks that warm feeling which with a bit of effort they could achieve. Service at the front desk is ordinary, cold and without a smile. I return here in November (as i have an uncancellable reservation) so we will see if it improves.

Stayed May 2014, travelled with friends
Helpful?
Thank Russell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 4 June 2014
Google Translation
Gracias por sus comentarios, tomamos en cuenta sus recomendaciones, esperamos que en su próxima estadía pueda ser placentera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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938 reviews from our community

Traveller rating
    428
    353
    107
    30
    20
See reviews for
215
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49
45
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Any
English first
Brisbane, Queensland, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 May 2014

Our booking at another hotel had been stuffed up so we were told we had to stay the night at this hotel. I was sceptical given the trip advisor ranking was well below where we planned to stay.

What a lovely hotel! The courtyard is magnificent and locals show their wares there, and they bring along their baby llama. Cheesy? You bet....but it makes for a nice atmosphere.

The room was clean, well-appointed, spacious and freshly painted. The restaurant food was absolutely delicious and perfectly cooked and presented. Staff everywhere looked like they enjoyed their job. Friendly, helpful and accommodating of my Spanglish.

Free shuttle to the airport was the cream on the cake. Not sure why this hotel is ranked #38 when one ranked #19 is 200 times worse in every respect than the Costa del sol. Thank you for such a lovely experience. I shsll never pooh pooh a large chain hotel again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisal88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 4 June 2014
Google Translation
Gracias por sus comentarios, nos alegra que nuestros servicios e infraestructura pudo superar sus expectativas.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 April 2014

Turned out it was a palace of some Marquess...Such a beautiful building, reminded me of Seville, decorated and maintained with lots of carefully chosen art - both colonial and local. Our room had an excellent city view. I took about 20 pictured of the hotel and created a separate album for it on facebook. Restaurant is very good , we ate both breakfast and dinner there, service was perfect. they found us a city tour at the last moment, arranged taxi to the bus station very early morning when we were leaving for Puno and were very friendly and helpful. However majority of stuff did not speak English so we had some communication issues. Another thing - though we were staying at the new part of the hotel that had an elevator, in order to reach it we had to use the stairs. We were not feeling well at 3400 m and the steps were not welcomed.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank InR04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 4 June 2014
Google Translation
Gracias por sus comentarios, nos alegra e lhaber contribuido a que sus estadía en la Ciudad del Cusco fuera placentera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 6 April 2014

Our family of four stayed in one of the 4 person colonial suites. The location is excellent - we could walk to everything we wanted to see in the city. The hotel was clean and the bathrooms updated with lovely jetted tubs as well as showers. It had a queen size bed at one end, a little hallway with the bathroom off it, and 2 single beds in a room at the other end. Both bedrooms had satellite TV. Very good for our family though it would have been better if one of the rooms had a door so the adults could have a light on without disturbing the kids. We stayed one nigh in another similar room and it had the same layout but that King Size bed had an old, soft mattress. The hotel staff were great and the breakfast was good (but not lavish) - you can order an omelet but we would not have known this if I hadn't spotted someone eating one. I would not buy a meal in this typically overpriced hotel restaurant, however; we went for a quick lunch the day we arrived before heading off on a tour and paid a ridiculous amount for some uninspired sandwiches.

I would have rated the hotel higher but on Friday and Saturday night the restaurant next door played loud, dance party music until late - midnight on the Friday when it was apparently hosting a birthday party, and past 3 am on the Saturday. You could hear it quite clearly through the wall, which obviously needs soundproofing and has needed it for sometime. I'm sure everyone else on the 2nd level, and probably the first level, on this side of the Colonial wing of the hotel (the left side when you face the hotel from the street) had to wear earplugs to sleep those nights. One other complaint was the wifi - the internet was slow and unreliable, average for Peru, but for some mysterious reason the wifi signal itself got weaker the longer we stayed there and by the end we had to walk to were the router was on the wall and stand under it to get a strong enough signal.

Room Tip: Avoid the rooms on the "left side" (when facing the building) of the colonial wing on week...
See more room tips
  • Stayed March 2014, travelled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bushey_55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 24 April 2014
Google Translation
Agradecemos sus comentarios, nos encontramos dando soluciones a sus sugerencias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 April 2014

On a recent 3 day excursion off ship to Cusco/Machu Picchu our group of 57 spent one night at the Hotel Costa del Sol Ramada Cusco. We were all EXHAUSTED after climbing and exploring for almost 14 hours when we arrived. After a big mix up in room assignments we were off to bed. This was at about 11pm and we all had a 4:15am wake up call to catch a flight to rejoin our ship. My room was very nice. Plain, clean, great bedding, and the biggest bathroom (really nicely appointed also) I have ever seen in a hotel. I hit those pillows and was out in an instant. Breakfast the next morning was EXCELLENT! Well laid out, lots of choices, and some of the best coffee I had on the entire trip.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelLoverBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 24 April 2014
Google Translation
Muchas gracias por sus comentarios y que nuestras instalaciones y desayuno fueran de su agrado.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 April 2014

I was traveling with a large group, and we were in and out of Cuzco because we were doing the Lares Trail. This hotel was extremely accommodating to our needs:
1) When we arrived, we were greeted by cups of coca tea.
2) Breakfast buffet was included - and it was excellent
3) I planned my trip poorly and ran out of clean clothes, but the hotel staff laundered them within 2 hours.
4) They extended our checkout to 11 a.m. because we were simply too exhausted from the trek to checkout at 9 a.m.
5) One night I was too tired to go out to eat, and ordered room service. My order came within 20 minutes. It was delicious.
6) They held our bags in storage while we went on the Lares Trail. All of our luggage were exactly the way we packed them when we returned.
7) All the staff were courteous and friendly at all times.
I would return to this hotel again.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SunnyBunny101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 24 April 2014
Google Translation
Nos da mucha satisfacción que los servicios e instalaciones del hotel cumplieron con sus expectativas. Muchas gracias por sus comentarios
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lima, Peru
Level Contributor
186 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 31 March 2014

I have just came back from a short vacation in Cusco. The Ramada Costa de Sol is a very good hotel, the staff is very kind and they are willing to help you. Rooms are spacious and cozy. The hotel is located very close to the main square and the cathedral. It was the best option I chose when booking this hotel. Ah, beds are excellent, so comfortable!!!! An experience that makes a trip to Cusco even better.

Room Tip: the new part of the hotel offers the best rooms!!
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Myriam1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maritoñi R, Gerente at Hotel Costa Del Sol Ramada Cusco, responded to this review, 24 April 2014
Google Translation
Nos da mucha alegría haber contribuido que sus vacaciones en Cusco sean placenteras . Gracias por sus comentarios.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Costa Del Sol Ramada Cusco

Property: Hotel Costa Del Sol Ramada Cusco
Address: Calle Santa Teresa 344, Cusco, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Cusco
#23 Family Hotel in Cusco
#25 Romantic Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Costa Del Sol Ramada Cusco 3.5*
Number of rooms: 90
Official Description (provided by the hotel):
The hotel Costa del Sol Ramada is located in a colonial-era mansion that is considered part of the cultural heritage of the city of Cusco. The building dates back to the 17th century, when the Marquis de Picoaga arrived in the city and built himself a new home, employing stonework and murals. The hotel is divided between a colonial wing and a contemporary wing, combining stone archways, a beautiful patio, a fountain and original murals dating from the architecture of the 17th century with all the comforts of a modern, contemporary hotel. The rooms have been designed for the comfort of the guests and are spacious, peaceful and fully equipped. They have Wi-Fi internet connections, cable television, direct dial telephones, safe deposit boxes and a mini-bar. The hotel conserves all the beauty of an old colonial mansion and provides the welcoming service that will make you feel special during every day of your stay with us. ... more   less 
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Also Known As:
Picoaga Hotel Cusco

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