We were booked here by our SA tour company from Australia, Chimu Adventures. After reading the glowing reviews prior to arriving, was really looking forward to spending my actual birthday here in Cusco and this hotel.
The reception staff were lovely and very helpful however we were put on the second floor with no elevator to transport my 23kg bag up a tight spiral staircase by myself (the only location we actually needed a porter to tip and there wasn't one)!!!
We were shown to our room right at the top of the stairs, outside a common area where groups were given a briefing for the inca trail at night for an hour or more. The security of the room was questionable with basic locks on the doors and windows. The glass above the door was missing and a sheet of paper was stuck on with tape.
Our room was dark and uninviting and smelt of old moist towels. The room did not have good karma at all with its heavy dark old furniture and outside noise from the common area and staircase. The shower was only a thin pin stream and cold most of the time.
Breakfast was a awful and after the first day didn't eat at the hotel. We both ended up the the vomiting and diarohea after the first day and its the only thing we ate that day. The meats, milk and yoghurts are left on the bench and not kept cold for the 3 or so hours breakfast is served. The breakfast staff actually took unused food from our table and gave it to two young girls at another table.....you should have seen their faces! I know I would not have been impressed to have someone else's left over ham, cheese and breads.
Don't get me wrong......I very rarely complain and most of my reviews on Tripadvisor are of a positive nature however I feel people need to know that this hotel is not at all up to scratch and Cusco Is such a beautiful city, I dont want this hotel to ruin your adventure of this quaint city. The location is fabulous right in the centre of Cusco and there is a Starbucks next door to the hotel along with many other restaurants.
I will say once again how wonderful the staff were in reception...they are good and take pride in their job at reception. The management just needs to investigate the other problems as this hotel could be real gem given the appropriate improvements needed.
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