The room is very simple, the room is not warm (It is very cold in July). The bed is big and ok, but the sheets are not very good and it's not daily changed. The shower is ok, but one day the watter was not hot. The breakfast is just ok, but Ihad it for 2 days in 7 that I stayed there.
The service was horrible. They didn't let me just keep my luggage in the storage whyle going to Aguas Calientes, which is a common practice for hotels in the city. I wanted to check out earlier, but as did my reservations through booking, they said I had to pay for the entire period because booking would charge them. I sent booking an email and they denied it, I showed to the hotel manager and they didn't accept it. I didn't had the choice to leave the hotel. The rest of the days I satyed there they treated me very badly. In addition, the hotel is far from Plaza de Armas, and the street is not that safe.
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