I have never actually taken the time to write a review before but after spending hours trying to finding a good value hotel in cusco on trip advisor we only happened to stumble across this one by chance, while walking by it, after being turned away at by the number 17 rated hotel because their online booking system wasn't properly updated. While enjoying our stay I decided to take a look at their rating. I was shocked to see they where placed 32nd well behind the number 17 rated dated location I was going to stay at. After reading further it appears some of the earlier reviewers gave the hotel some negative feedback as a result of the growing pains of a new hotel. I am pleased to say we did not experience any of those growing pains and my experience here was more enjoyable than the 5star hotel we stayed at in Lima.
When we checked in we where greated by extremely pleasent and helpful staff. They served us from a comfortable lounge area and even let us bring a book we where reading to our room. I also asked to see the room ahead of time to make sure there where no surprises. They happily accomodated the request and once seeing the room there was no way my girlfriend was going to let us stay anywhere else. because they didn't have any standard rooms available they where nice enough to give us a free upgrade to a junior suite.
The room was well laid out. Perfect for a couple. My girlfriend pampered herself in the tub, I lay in bed and worked via the strong signal wifi. They must have listened to the other reviewers because our room even had its own wifi. The beds and sheets where super comfortable, I would compare them to the 800$/night hotel I stayed at in Sao Paulo, and certainly more comfortable than my high end bed at home. For me a hotel room serves one primary purpose and that is to provide me with a good nights sleep to ensure I am ready for the next day. When you are about to go on a 5 day trek this because even more imprtant.
The complementary breakfast was fantastic. The fresh squeezed juice was an added bonus.
We enjoyed our first nights stay so much that we asked to stay another night. They where very full and asked for an hour to figure out if they could accommodate. Within 15 minutes they where at our door. They told us sadly the room type we where in was fully booked, but that they would upgrade us again at no charge. I don't know about you, but I am typicaly use to hotels taking advantage of this situation and charging more. To me it seems like they are truly making an effort to go above and beyond to make sure all their guests have an unforgetable experience.
As per other reviews, decor was fantastic, great artsy look and feel which I am a huge fan of and that you don't get in those copy paste chain hotels.
- Official Description (provided by the hotel):
- The elegant and welcoming El Mercado is located three and a half blocks from the main square of Cusco. Formerly part of the old farmer’s market, El Mercado has been designed to incorporate some of the element of the market, both in its original decor, friendly casual atmosphere and innovative cuisine. With only 32 rooms, El Mercado provides the best of colonial and contemporary architecture, all the latest comforts and truly exceptional service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Ebookers, Hotels.com, Evoline ltd and 5viajes2012 S.L. so you can book your El Mercado reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.