Beware. The only reason that the rating is not terrible is that we went and helped at their hot chocolate and toys event for local children. Anyway we booked and emailed our arrival time for the promised airport pickup but no one met us at the airport and we had to take two expensive cabs (bit of a captive audience!). When we turned up the excuse was "sorry but we were browsing the web (and not checking email?!"). But they had rooms at their sister hotel Amaru 2 quite a bit further uphill away from the Plaza. What they could have done is pay for our taxis or more importantly try and contact us to let us know, it takes little effort to call or send an emai. Maybe they knew that if we just turned up we would have to move to their sister hotel and not be able to make another booking elsewhere?
Unbelievably the manager at Amaru 2 tried to charge us more as well.
All in all not good business and you really don't want to be in one of the highest cities in the world, with young kids and suffering from altitude sickness without a hotel.
- Official Description (provided by the hotel):
- Two blocks away from the main plaza in the hearth of the ancient district of San Blas. Colonial-style house with gardens and the best views of the city. Friendly and professional staff, confortable rooms and yummy included breakfast. ... more less
- Reservation Options:
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- Also Known As:
- Amaru Hostal Cusco
- Amaru Hostal Hotel Cusco