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“Excellent Service”
Review of Hotel Torre Dorada

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Hotel Torre Dorada
Ranked #5 of 167 Hotels in Cusco
Certificate of Excellence
Wellington, New Zealand
Level 4 Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent Service”
Reviewed 19 June 2014

Echoing the experience of many others we received first class service at Torre Dorada. All the staff were great. The buffet breakfast is awesome, and shuttle service is timely. Overall we had a great experience and highly recommend this hotel.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Brett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Coromandel, New Zealand
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 June 2014

On our recent trip to Peru we booked at Hotel Torre Dorado in Cusco, based on reviews we had read. We had an excellent stay. The staff were all friendly, helpful & multi-lingual. Right from arriving at Cusco Airport we were looked after by the staff of this hotel. They picked us up (complimentary) as pre-arranged & went out of their way to help us at every point of our stay. This delightful Hotel is situated away from the hustle & bustle of the town centre, which we personally preferred. It was a simple 5 minute car ride (provided free at all times by the hotel) to the middle of town & they would pick us up again whenever we called. The rooms were clean, fresh, comfortable & spacious. The breakfast was excellent & a great variety....we were even given a boxed breakfast on the morning we had to leave a 4.30 am for the Inca Trail. We did struggle a bit on the first few days with altitude but did not require assistance.....some others staying at the Hotel did, and there was advice & oxygen on hand. All these things are important in Cusco....it can be an unpleasant experience whilst adjusting to the altitude & most people we met felt the affects to a varying degree. We were able to store some luggage & returned for another night after our trek. We arrived back late at night, very tired and were greeted with smiles and enthusiasm, and welcomed back by name, with our clean gear waiting in our room. There is no restaurant, but by pre-arrangement the staff can organise food if required. We had an excellent pizza one night. The whole experience was just wonderful......felt more like a family home than a hotel......and exceeded our expectations. Thank you Torre Dorada. Highly recommended.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Albans, United Kingdom
Level 3 Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 June 2014 via mobile

We stayed here for two nights, but would've been very happy to stay longer. The service is absolutely grade A, from the moment you're picked up at the airport by a friendly driver (courtesy rather than paid for), to the coca tea and run through useful info on arrival at the property and especially the friendly and helpful owners and staff who go beyond the norm to make your stay a good one. All the way through to the moment you leave, it's abundantly clear that exceptional service has been made a priority by the owners and it makes a massive difference. The location is a little away from the centre of cusco, but that's negated as a problem by the 24hr car service that drops you off and picks you up, you just need to give 15mins notice. The advice from all staff members is very useful and reliable and helps to avoid the numerous pitfalls that can lie in wait in Peru. The rooms are comfortable and clean, the laundry service returns your washing ironed and flat packed, the breakfast is of a good standard with eggs at your request to compliment the usual array of cold options and the complimentary teas on each floor are a nice touch. You get the impression that nothing is too much trouble in Torre Dorada's collective effort to make your stay a great one and we were really very impressed. Staying at B&Bs (as well as hotels to be fair) can be a mixed bag, but with this place you're taking a very safe option.

Stayed May 2014
Helpful?
1 Thank Samba2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level 5 Contributor
72 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 31 May 2014 via mobile

This place is a stunning example of what a hotel can achive with the right attitude of management and all staff. We have been picked up at the airport. Once we arrived at the hotel Martin gave us a perfect introduction of the hotel and the city. The hotel is located in a quite neighbourhood a little outside the city, but the that did not bother us at all as the free chauffeur service runs just perfectly well. Before we got to the Torre Dorado we were afraid that the location would be an issue for us. It wasn't. We ended up being very happy with the quite and safe environment.

My partner got a severe headache due to the altitude. The hotel provided oxygen which really helped. Breakfast buffet was very good too. You can just tell that evryone in this place pays a lot of attention to detail. Our room was clean and spacious.

So many people wrote good things about the Torre Dorado on Tripadvisor. after having been the I can say that I would identify myself with almost all of them. Without doubt, this is a special place with a very warm, and welcoming atmosphere. Just don't expect a luxury hotel. It is not, but we got way more than what we expected for our money!

Stayed May 2014, travelled as a couple
Helpful?
Thank Denneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 May 2014

We stayed one night after our Macchu Picchu tour and arrived late at night. Hotel Torre Dorada arranged a shuttle to pick us up and welcomed us with smiles. Check-in was very quick and prompt. Knowing we would be hungry, the hotel arranged a free shuttle to the center of Cusco and picked us up at midnight. Hotel was very clean and free breakfast with eggs cooked the way you want it. Service is impeccable and can't think of a better place to stay in Cusco. Feel free to email them with questions before your arrival. They promptly respond to all emails.

  • Stayed May 2014, travelled with friends
    • Service
Helpful?
Thank dangw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bend, Oregon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014

We stayed at several hotels in Cusco (and Peru). Hotel Torre Dorada was by far the most welcoming and helpful. They will watch your belonging while trekking, offer taxi service and have a great breakfast for no extra charge. I highly recommend this hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nate S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2014

Hotel Torre Dorada was our home-away-from home whilst in Cusco. The service was absolutely outstanding! The hotel itself is very quaint with sitting rooms on each floor. The room was very clean and comfortable. The hotel is located about a 5-10 minute drive from the centre of town but there is a driver available 24 hours at no cost.The breakfast was lovely. Highly recommend this great hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacinta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Torre Dorada

Property: Hotel Torre Dorada
Address: Calle Los Cipreses N-5 | Residencial Huancaro, Cusco, Peru
Phone Number:
Region: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Cusco
#6 Romantic Hotel in Cusco
#8 Best Value Hotel in Cusco
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Torre Dorada 3*
Number of rooms: 17
Official Description (provided by the hotel):
Located in a quiet Residential area 10 minutes away from Main Plaza, Personalized and medical attention, We give advice on where to eat and tours in general according to your preference and we help you with any kind of problem that may arise during your stay in Cusco, airline and bus reservations, etc. We are your "home away from home" we provide FREE transportation to the Plaza, airport and bus terminals. ... more   less 
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Also Known As:
Torre Dorada Hotel
Torre Dorada Cusco

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