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“Great Hotel”

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Casa Andina Premium Cusco
Ranked #32 of 167 Hotels in Cusco
Certificate of Excellence
Fleet, United Kingdom
Level 4 Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great Hotel”
Reviewed 8 July 2014

We stayed in mid June and had a wonderful colonial style room...the service was exceptional and especially Juan Carlos Pinto who made us feel so welcome....very relaxing stop after a very exhausting trek to Machu Picchu...thoroughly recommended

Room Tip: old colonial ones ground floor
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  • Stayed June 2014, travelled as a couple
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Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,022 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (273)
Date | Rating
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Michigan
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 July 2014 via mobile

The concierge was so helpful. She arranged a tour of the ruins around Cusco with an amazing guide. She also helped to arrange a guide for us for Machu Picchu. She was above and beyond helpful with all of our requests. The hotel itself was very comfortable and clean. A great breakfast buffet. Great location to many fabulous restaurants and only a short walk to the Plaza de Armas.

Stayed July 2014
Helpful?
Thank sarahbpm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Treasure Island, Florida
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2014

The location of the hotel was amazing, we were able to walk to every attraction. The included breakfast was amazing (we used the omelet station every day!) and a great way to start the day; it was better than every continental breakfast I've ever had. The room was somewhat small, but in reality we didn't spend that much time in the room. The bed wasn't SUPER comfortable, but the down comforter and soft pillows made up for it. I did have two complaints, which would have bumped it up to a five: 1) The lack of windows (we had an interior room, where the window opened up to the corridor outside the room); this made it very stuffy, even in June, which is one of the coolest months. I can't imagine how HOT it would be in the summer. 2) The noise in the hallway (even with the window shut) was ridiculous. Granted, we didn't spend much time in the room, but after full days of sight seeing and hiking, a good nights sleep was much needed. We could hear everything in the room. People walking by in the hallway, staff banging around doing who knows what, vacuuming. We didn't sleep past 7:00AM any day because we were woken up so early from the noise and several times I was woken up throughout the night by the random noises we could hear so clearly. Maybe a room on the 2nd floor would have been quieter, but I would strongly suggest avoiding room 102.

Room Tip: Avoid the 1st floor, at least those rooms closer to the storage room near the snack vendor.
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  • Stayed June 2014, travelled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BeachBumSiobhan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 6 Contributor
176 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 July 2014

My wife and I stayed here only one night on our way to Machu Picchu. There was a nice airport pickup for a fee but as we arrived early in the morning, we had to wait a couple hours for a room to be ready. That was to be expected. The facility is very nice and located on a small plaza where you can easily arrange pickups. We were lucky to be upgraded to a large suite which overlooked the plaza. The room was huge and well appointed. The staff were very helpful in arranging special transportation for tours.

The downside of the hotel included the breakfast. The offering is not as varied or matching the quality of similar hotels in the city. We also had a bit of a bad experience at the spa. If not for these two items, I would have rated the hotel as Excellent.

While I think there may be better choices in Cusco, I would stay here again.

Room Tip: One Item of note is that I'm not sure there was an elevator in the two story hotel....at least I...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
90 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 29 June 2014

Stayed for one night in June. Room was nice. Enough room. Clean bathroom. No problems with noise in our room - on second floor facing into courtyard. Enjoyed the landscaping in the courtyard. Up very early in the morning for our trip to Machu Picchu but the buffet breakfast was ready and waiting (pancakes left a little to be desired but everything else was tasty). Check-in and out went smoothly. No language problems with staff (our Spanish is minimal). Good location - easy walking distance to the Plaza de Armas. (Note the map on the Trip Advisor page for this hotel has the pin for the hotel in the wrong location - the hotel is actually at the corner of San Augustin and Zetas - see Google Maps - not next to Estacion Wanchaq).

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ReyNardG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richland, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2014

The Casa Andina Private Collection in Cusco Peru was wonderful. We arrived exhausted from traveling from the US and were warmly welcomed. Our bags were carried for us and the tour guide from our tour company gave us a solid preview of the area with maps. The rooms were clean and the beds were amazing. The sheets felt like 400 thread count, or close, and reminded me of when my grandmother hung the cotton sheets out to dry on her line and I would feel the sun on them when I slept overnight at her house. The rooms open out to a courtyard and a fountain trickles and echoes filling the night with a soothing ambience. The breakfast is a buffet of wonderfully presented foods. My own fears of bacteria kept me from trying native fruits and some dishes. I do not think there would have been any problem eating all foods at the hotel now that I am looking back. The coffee was outstanding and the local dishes with chicken and sauces were wonderful. Everyone was happy and kind. It really made me want to slow down and acknowledge all the Peruvians. They are a humble, warm, and kind people. A market was just around the corner so we bought large bottles of mineral water which was wonderful. A few local merchants "hung around" the outside courtyard entrance to the front of the hotel with their wares and did approach but for the most part the hotel staff kept them away as some can be bothersome but it is understood this is likely their only means of income. Take the altitude sickness meds as we started ours the day before and it really helped. The altitude is over 10K feet above sea level and you can be struggling mightily for oxygen even going up stairs. Some were even sitting with O2 tanks breathing. It was a life saver because we began our hiking at Ollantaymbo that very next day. Get coins i.e. one, 2, and 5 sols for tipping. I know we may have tasked the front desk with breaking 20 and 50 sols...they were kind but it is not really their position to act as a banker and I felt bad not being better prepared. I felt mostly the abundance we have in the US and realized you are not taking your house with you unless you need to so adjust to what is there and appreciate the differences. Sometimes the water pressure is low and the hair dryer may fritz out on you but remember you are in a different country with different facilities. Sometimes we think its all about us.....but they learn from us too. Leave a good impression please. Teach your children to respect people's from other countries. They are trying to survive just like you and me. We are all connected.

Room Tip: stay on the second floor away from the stairs as many travelers do not respect quiet but for the mos...
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank J D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreux, Switzerland
Level 5 Contributor
64 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 June 2014

The Casa Andina chain features some excellent establishments throughout Peru (especially in the Sacred Valley), but this former colonial mansion has some problems. Most of the rooms have only small windows, and these face inwards, so that a constant flow of visitors and staff pass outside, obliging one to keep the curtains closed. This creates a sense of stuffiness. Noise is a major headache, as the doors are not well insulated, and sounds are magnified by the courtyard activities and the chattering of staff on walkie-talkies as early as 6.45 a.m. Bathrooms are adequate, just. The breakfast buffet is civilized, with a cook ready to make omelets to any specification.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CasaAndina_CS, Propietario at Casa Andina Premium Cusco, responded to this review, 31 July 2014
Dear guest,

Thank you for sharing your review with our team and the TripAdvisor readers. We are glad to know about your experience at our Private Collection Cusco.

We are pleased that you were able to visit our other hotels within Peru. On behalf of our hotel, we would like to mention you that it used to be a colonial house during the 18th century and has been conditioned for guest accommodation under certain guidelines from the National Institute of Culture. We sincerely regret we could not exceed your expectations during your stay with us.

Hopefully, you can give us another opportunity to welcome you back soon at any of our hotels.

Best regards,

The Casa Andina Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Andina Premium Cusco

Property: Casa Andina Premium Cusco
Address: Plazoleta de Limacpampa Chico 473, Cusco, Peru (Formerly Casa Andina Private Collection Cusco)
Region: Peru > Cusco Region > Cusco
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Cusco
#12 Luxury Hotel in Cusco
#13 Family Hotel in Cusco
#23 Romantic Hotel in Cusco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casa Andina Premium Cusco 4*
Number of rooms: 93
Official Description (provided by the hotel):
Casa Andina Private Collection Cusco is located in a beautiful eighteenth century mansion. Its majestic colonial courtyards invite you to live an authentic Cusco experience, in a space full of beauty and history. It is located just 4 blocks away from Cusco's main square, ideal city point for exploring the delights of the Imperial city. Start the tour from the Limacpampa square, located just outside the hotel. Discover the magic of the mythical city of Cusco, and its narrow cobbled streets. Be surprised by the ancient Inca culture. ... more   less 
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Also Known As:
Casa Andina Private Collection Cusco Hotel Cusco
Cusco Casa Andina Private Collection

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