My husband and I just returned from two weeks in Peru. We spent two nights in Inkaterra La Casona in Cusco. The property is beautiful and small; understated from the outside and very regal in the inside. It's located in a very nice area that is walking distance to the main square. The hotel is overall very charming and has an old-world feel. The reason I give this hotel 3 stars is for the service. Our room (which they call a "suite") was located next to an narrow alleyway where any sound is magnified. On the second morning of our stay, at 5am (yes--still dark and exactly 5am) my husband and I were awakened by construction workers loading/dropping large steel pipes into a truck. With our room directly next to this alley, the sound was magnified--even with the door/window closed. No exaggeration - this was LOUD. I immediately went downstairs to tell the person on duty. He said there was not much he could do. The sound continued to gyrate our room for another 20mins. Stuff like this happens.. and for whatever reason there are no laws that restrict this type of activity at 5 am. But - for this amount of money - the hotel should have, at the VERY least - apologized profusely, sent hot tea to the room or offer a massage.. Anything to show concern for a distressed guest. This sound was crazy loud and I couldn't go back to sleep. The next day upon checking out, I explained to the woman on duty who spoke better English than the man on night duty. She did apologize but did so with a slight condescension/boredom. So - the takeaway..do not stay in the room next to the alley and understand that you're getting a 5-star property with less than stellar service.
- Official Description (provided by the hotel):
- First Relais & Châteaux property in Peru, an exquisite 16th century colonial manor, located just steps away from the picturesque main square. Once occupied by the conquistadors of Peru, it is now an exclusive boutique hotel that has been carefully restored to retain its historical heritage and décor. With suites set around a Spanish courtyard, the manor offers sober elegance without sacrificing authenticity. ... more less
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- Also Known As:
- Inkaterra La Casona Cusco