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“5 Star Property with Hit-or-Miss Service”

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Inkaterra La Casona Relais & Chateaux
Ranked #2 of 167 Hotels in Cusco
Certificate of Excellence
New York
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“5 Star Property with Hit-or-Miss Service”
Reviewed 25 August 2011

My husband and I just returned from two weeks in Peru. We spent two nights in Inkaterra La Casona in Cusco. The property is beautiful and small; understated from the outside and very regal in the inside. It's located in a very nice area that is walking distance to the main square. The hotel is overall very charming and has an old-world feel. The reason I give this hotel 3 stars is for the service. Our room (which they call a "suite") was located next to an narrow alleyway where any sound is magnified. On the second morning of our stay, at 5am (yes--still dark and exactly 5am) my husband and I were awakened by construction workers loading/dropping large steel pipes into a truck. With our room directly next to this alley, the sound was magnified--even with the door/window closed. No exaggeration - this was LOUD. I immediately went downstairs to tell the person on duty. He said there was not much he could do. The sound continued to gyrate our room for another 20mins. Stuff like this happens.. and for whatever reason there are no laws that restrict this type of activity at 5 am. But - for this amount of money - the hotel should have, at the VERY least - apologized profusely, sent hot tea to the room or offer a massage.. Anything to show concern for a distressed guest. This sound was crazy loud and I couldn't go back to sleep. The next day upon checking out, I explained to the woman on duty who spoke better English than the man on night duty. She did apologize but did so with a slight condescension/boredom. So - the takeaway..do not stay in the room next to the alley and understand that you're getting a 5-star property with less than stellar service.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
6 Thank talphil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (99)
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English first
McLean VA
Level 6 Contributor
259 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 4 August 2011

I have stayed in five-star hotels around the world, and few can compare to La Casona. It is simply extraordinary.

There are only 11 rooms, all suites, and it is very private and exclusive. Yet it is only a short walk from the main square of Cusco, in its own quiet square, which it shares with the excellent Pre-Columbian museum and its rival, the Hotel Monasterio. La Casona is set in a lovingly-restored mansion, with a inner courtyard similar to the Monasterio. But the door is closed to the outside--no one can enter unless they are a guest.

The rooms manage to evoke the historic nature of the building and yet are also uber-modern (especially the bathrooms.) The food in the restaurant is also terrific. The staff can whip up anything you ask, and every bite was delicious. (The breakfast, which is included, is especially good.)

The service is extraordinary and highly personalized. My wife realized she had lost her blackberry charger a few days after we left the hotel, and La Casona arranged for a replacement to be delivered our hotel in Lima, free of charge.

We were able to make a direct comparison between La Casona and the Monasterio because our children had to spend the first of three nights In Cusco at the Monasterio because of a reservation screw-up. Our rooms at La Casona were at least twice as large and our children reported the breakfast at the Monasterio was significantly inferior. Given the hotels are in the same location and are about the same price, there is no earthly reason why anyone would want to choose the Monasterio over La Casona.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank geldolphMcLeanVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethesda, Maryland
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 July 2011

The La Casona Cusco is a true find. Understated luxury, impeccable service, an "at home" feeling. The staff greets you by your name and are friendly and helpful. You could not find a better place to stay.

  • Stayed July 2011, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank PWin512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
62 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 30 July 2011

La Casona is a small but beautiful former mansion. Built in the 1600's, the building has 12 suites surrounding a sunny courtyard. The stone structure makes you feel like you're traveling back in time, yet the decoration and services make it feel like a contemporary boutique hotel.

Rooms: beautiful and very spacious, with a table for eating and a sofa sitting area. Also a large fireplace and TV/DVD player. The marble bathroom was wonderful -- separate shower and WC stalls, double vanity sink, huge bath underneath a window, towel warmers, etc.

Service: fabulous, the staff were gracious and welcoming, and every request was attended to promptly from room service to more firewood for the fireplace. Complementary 4pm tea is served daily, and the included breakfast is the white-tablecloth sit-down variety. We also had dinner one night in the restaurant, and the food was very good although the restaurant was rather empty.

Location: very convenient, short walk to the main plaza and San Blas, it is also fronted by a small but charming plaza. It is also right next to the Museum of Pre-Colombian art, which has a beautiful glass-box like restaurant inside.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ElevenBus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 July 2011

I have been to Cusco three times and have stayed at the Monasterio two times before. Fortunatley wIth my 12 year old daughter we had the privledge to stay at La Casona in a Plaza suite across from the Monasterio and it was truly a highlight of our trip! The service was excellent, the rooms were spacious and comfortable, with colonial flare and tasteful Andean decor. The experience is intimate and quieter in comparison and the location perfect!

We loved the time we spent at La Casona and would highly recommend this location to friends and families of all ages, couples and honeymooners.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wandering_tumbleweed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 3 Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 July 2011

Stayed at La Casona for 2 nights while acclimating in Cusco prior to a Machu Picchu trek with a friend. The hotel hadn't been open very long so everything was very shiny and new! We had booked our hotel reservation through Jetsetter and somewhere along the line, we had been assigned a room with a queen bed instead of 2 double beds, as requested. The hotel didn't have any rooms with 2 double beds so instead they just gave us 2 separate rooms without charging us anything extra! Fabulous! We had arrived quite early and long before checkout so the rooms weren't ready yet. The hotel offered us complimentary breakfast with coffee or tea while we waited. The lobby area is very spacious but still intimate. They provided free wireless internet so we were able to relax and surf the web and eat/drink while we waited for our room.

The hotel location was great. Walking distance to everything...restaurants/bars/shopping/tourist attractions.

The room decor was beautiful. Rustic furniture but super modern bathrooms with vessel sinks, gorgeous spacious bathrooms with large soak tubs and separate shower. Heated floors throughout the room! Turndown service every night with a hot water bottle tucked into the bed to warm your sheets for you. The rooms were large and spacious. Lots of gorgeous travertine and marble and slate throughout.

There is complimentary afternoon tea and snacks. We met many of the other hotel guests this way and got tips about the town, restaurants, and even our upcoming trek through them.

We only had the included breakfast at the hotel but it was great. Generous portions, lovely buffet, and good strong Peruvian coffee served in a French press to get your day started!

A few things that were different: you have to knock on the locked front door of the hotel to get in. The doorman is standing inside and lets you in. The key is super-bulky--this is to remind you to leave the key with the front door staff! Everyone was very nice, very accomodating. I would stay here anytime I am in Cusco. The Monasterio is is a higher-rated hotel on all the T+L, CN Traveller lists but after staying at both hotels, this is the one to be at!

  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank ChiTwnGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level 6 Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed 13 July 2011

We stayed at the Inkaterra La Casona for 3 nights at the end of June. The property is really beautiful and very private. Only guests of the hotel are allowed inside which is very nice. We found the common areas really cozy and comfortable. Nighttime was so beautiful in the courtyard. Tea time was always nice in the lobby, with different types of teas, hot chocolates and snacks. We also enjoyed the food there as well, I wasn't sure what to expect from the restaurant, but the food was really fantastic. Try the Quinoa Pancakes for breakfast and for dinner/lunch try the Quinoa Tabouleh and the Cheesecake Dessert!
The location was nice too- it is literally a block or so from Plaza de Armas, really convenient to walk around and visit other restaurants in the area. (We enjoyed Cicciolina and Chi Cha.) Hotel Monasterio is across the square if you want to go there for a lunch or dinner as well. We were glad we opted for Inkaterra since it had a more intimate setting, Monaterio looked very nice too but definitely more people coming and going through the hotel.
The staff were all pretty helpful although we did run into some small inconsistencies. We asked for things a few times and no one showed up, we also had few times were incorrect information was given, but they were very prompt in addressing this and I still would say that the staff was very good and wanted to make sure the guest had a good experience.
We also booked a tour with them, which wasn't cheap, and although the guide was really nice, we didn't find him to be to helpful in explaining various sights. We noticed other groups with their guides giving a lot more information and details at sights and he seemed to just walk around and give us a few points here and there. He even fell asleep for a little bit on the ride back to the hotel. I wouldn't say this is the hotel's fault but if we were to do it over we would probably just book a tour outside of the hotel since it was much less expensive. One other note was the noise in the morning. We were facing the inside courtyard of the property and with our windows and doors closed, we could hear people talking loudly and also hear slamming around of bags early in the morning. I am not sure if this was just inconsiderate guests or staff but if there was anyone up and about in the morning, we could definitely hear them. I also think the rooms could do with better lighting, it was sometimes a little bit too dark in the room.
We still found our stay to be really nice and if we were to go back to Cusco it would definitely be on my list of places again. Cusco in general was nice, but I preferred the Sacred Valley setting better and the altitude in Cusco can definitely be tough for someone flying in straight from sea level.

  • Stayed June 2011, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Travcarib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inkaterra La Casona Relais & Chateaux

Property: Inkaterra La Casona Relais & Chateaux
Address: Plaza Nazarenas 113, Cusco 00000, Peru
Region: Peru > Cusco Region > Cusco
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Cusco
#5 Romantic Hotel in Cusco
#8 Family Hotel in Cusco
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Inkaterra La Casona Relais & Chateaux 4*
Number of rooms: 11
Official Description (provided by the hotel):
First Relais & Châteaux property in Peru, an exquisite 16th century colonial manor, located just steps away from the picturesque main square. Once occupied by the conquistadors of Peru, it is now an exclusive boutique hotel that has been carefully restored to retain its historical heritage and décor. With suites set around a Spanish courtyard, the manor offers sober elegance without sacrificing authenticity. ... more   less 
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Also Known As:
Inkaterra La Casona Cusco

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