We had a pretty terrible stay in Cusco Plaza II, firstly as part of an otherwise perfect GAP adventures tour and then an extended stay due to illness.
This hotel is corroding GAP's reputation in our opinion. Problems - some of the staff INCREDIBLY rude and apathetic (unlike every single GAP representative whose customer service was 100% all of the time) the hotel staff were uninterested, surly and downright rude particularly an employee called Iska on 3 occassions, including once when I was in hospital. Everything was too much trouble. She stood doing nothing whilst my girlfriend waited to ask some questions, in the end she gave up. We were made to feel very unwelcome. The reception staff had no idea what time our GAP meet was, they had to ask around. They told 2 members of our group of 7 the wrong meeting time meaning they were briefed seperately, we didn't meet them until day 2 and they didn't have all the info - all because of the lazy hotel staff.
Security was appalling. The maid left our room door unlocked and slightly ajar for 6 hours after changing our towels. The room were they leave all the bags for the tours is INCREDIBLY unsecure, I was free to wander in and out unescorted. One day GAP will have a major issue if the room is compromised and there will be 3-6 tours of very angry customers with stuff missing. Also, so many people were ill, more than anywhere else we visited. It was always the topic of conversation at breakfast, although of course this may just have been a coincidence.
We went through all our complaints with the manager before we left, he was apologetic, but was a very very weak manager for a major hotel, every time I'd seen him he was wandering meekly and aimlessly around the hotel carrying a plastic carrier bag and wearing an old jacket, the staff clearly had no direction or authority coming from him - other managers of international hotels would be striding around the hotel, greeting guests and commanding respect and authority.
It is the worst stay for service we have had in 3 months in South America. The hotel building itself and the rooms are really nice and it could be a good (maybe great) hotel, but the staff are appalling.
Other points, breakfast very mediocre for a 3 star hotel, lack of decent choices. Cable TV didn't work for us sometimes, hot water runs out when the tours return en masse at 6.30pm. It gets 2 stars/5 purely for the decent rooms and beds.
Avoid, we stayed in far FAR better for a fraction of the price.
- Official Description (provided by the hotel):
- Cusco Plaza Hotel II have restored a colonial mansion of the eighteenth century, keeping the stone arches and retaining fine Colonial details. Hotel Cusco Plaza II has three courtyards that give great light to the rooms, making the whole view impressive, reflecting the majesty of the imperial city. The Hotel is only 2 blocks from Cusco Main square. ... more less
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- Also Known As:
- Plaza Ii Hotel Cusco