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“Great room, service, and location”
Review of Hotel Vila Santa

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Hotel Vila Santa
Ranked #13 of 229 Hotels in Lima
Certificate of Excellence
Reviewed 28 December 2013

This hotel is tucked down the street (easy walk) from a nice shopping/eating district. The service here is amazing (we had a great experience with airport pickup, room cleaning, getting information and directions, and overall service). Catherine and Alba were especially helpful at the front desk. We had one of our bags lost at the airport, and they coordinated with the airline to have it returned and it was sitting in our room when we got back to the hotel. The room has a nice bed, microwave, refrigerator, and steam room/sauna in the bathroom. Everything you need. It is a short cab ride to the beach in Miraflores. We actually ran to the beach one morning, which was a perfect run along a main street to the beach. The price on this place gives you great value for your trip. Highly recommend.

  • Stayed: December 2013, travelled as a couple
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2  Thank SJA2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 25 January 2014

Dear Guest

Thanks for commenting about our hotel and share your experince here with others, let me tell you that every guest is especial for us, that`s why our staff is prepared to give a especialized attention.

You will always be welcome

Customer Attention Area

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138 - 144 of 833 reviews

Reviewed 31 October 2013

A fairly pleasant hotel,but there is a construction project next door which makes it unpleasant to be in one's room during the day. Stay away for the next several months. On our first night there, when we really needed a nap after a direct overnight flight from San Francisco, they continued banging away until 6:30 PM, even though they had assured us the work would stop at 5 PM.

Room Tip: As long as the construction continues, there are no good rooms
  • Stayed: October 2013, travelled as a couple
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1  Thank shelly c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 27 December 2013

Dear Guest

We apologize for the inconvenient of the construction noise . Let me tell you that this factor is out of our hands. We are so sorry, on the other hand our staff made all the best to serve you in a kindly way
Now the construccion noise is diminishing.


Kind regards,

Custumer Attention Service

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Reviewed 25 October 2013

This hotel barely falls within Miraflores and is actually bordering Surco. The metro isn't nearby, the main shopping areas are not as close as advertised. We were first given a room without an AC in Lima summer and then later given a room with an AC with a jacuzzi INSIDE the room and with an obviously wet carpetted floor. The previous occupant obviously used the jacuzzi and had a splash! For one of the nights they did this upgrade for free but other nights we paid not be in the non-aircon room. We were told that we should have asked for a room with aircon. You can expect that from BnBs but not hotels. The meal that we ate there was barely edible. The staff, however, was sweet and tried to help.

  • Stayed: March 2013, travelled as a couple
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2  Thank gypsicsoul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 1 February 2014

Dear Sir,

Thank you for taking the time to post your comments. We always appreciate when our guests take the time to share their concerns with us.
Please do accept my apologies. We are very disappointed that your stay was not all that it could have been.

Sincerely,

The Administration

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Reviewed 13 October 2013

We stayed here in passing one night between two sets of flights The room was clean staff helpful They arranged a drop at the airport at market rates of course but it was fast and at an inconvenient time at night They also organised a sándwich for dinner as we could not catch the breakfast which was included in the price. The room was large and clean Bathroom was also OK We only wish the staff had thought of telling us that Lima had changed its clock and that we were two hours earlier than necessary for reaching the airport Cant comment on the location but it is in Miraflores on a major road which is a good neighbourhood

  • Stayed: October 2013, travelled as a couple
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3  Thank gourmandBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 20 October 2013

Dear guest


Thanks for sharing your experience in Vila Santa with the TripAdvisor followers, all our team of work is prepared especially to give the guests the neccesary services for doing the stay as pleasant almost like in home. We apologize for the inconvinient caused to you about the different time betweeen our country and yours and we will take especially care in not repeating it again.

Rergards,

Customer Attention Area

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Reviewed 8 October 2013

This is a very small hotel with great staff (that makes all the difference!), from the front desk staff, the drivers and the dining room lady, all make you feel very welcomed. They offer transportation to/from the airport and it's comparable in terms of cost to taxis. I took it as I was arriving very late at night to Lima by myself and the driver shared a lot of good information about the city and neighborhoods. The location of the hotel is not the greatest but it was a short cab drive for $4 to the city center.

They only offer breakfast, so you'll have to get out to eat, which is really good when you're in a new city.

  • Stayed: July 2013, travelled with friends
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3  Thank dgarcia718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Customer Atention Service at Hotel Vila Santa, responded to this reviewResponded 13 November 2013

Dear Guest

Thanks for taking a time to make a comment about our hotel.
Oue main concer is that our guests feel confortable, our hotel is not so big but its hearth is very big .

Customer Attention Area

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Reviewed 2 October 2013

We arrived late in the night and was awaken at 6am by construction next door. We moved up a few levels and the noise was lessened, but still annoying in the morning. The location wasn't the greatest. It was a far walk from the metro so we took the local bus to the station every day for 100 pesos per person. With that being said, the staff were very friend and helped out when they could. The rooms were clean too.

  • Stayed: September 2013
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Thank Booper014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 27 December 2013

Dear Guest

We apologize for the inconvenient of the construction.
About the Metro station it is right, is not near to our hotel, to go there first you have to take a bus, but this Metro station is not nearr to Miralfores, so if you would had stayed in other hotel in Miraflores, you also would have to take a bus to reach teh Metro Station.

Kind regards,

Custumer Attention Service

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Reviewed 29 September 2013

Recently stayed at this hotel on our first night in Lima. Staff was very friendly and helpful, rooms were basic but clean, nice bathroom with hot shower. My main issue with this hotel is that it is not in a great area. You need to take a cab to go anywhere. If I was to choose again I would pick a hotel that was in walking distance of Miraflores. They did have a nice airport transfer service (waiting at airport and took us back the next morning), although was $28 which is on the pricier side in comparison to other hotels.

  • Stayed: September 2013, travelled with friends
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Thank Buckeye_TravelerSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jesubu, Director de Relaciones con Clientes at Hotel Vila Santa, responded to this reviewResponded 27 December 2013

Dear Guest

We are sorry that your stay in our hotel has not been completely of your liking. We are not located in the downtown of Miraflores, however around us there are resertaturants and commercial centers, to go to Miraflores downtown you can get a bus paying $ 0.35 USD or taking a taxi for $ 2.80 USD.
It is right our transfer service rate is $28.00 USD, it is not so expensive, considering we use a confortable VAN to pick our guest up and this rate is alike to other hotels.
Anyways thanks for taking the time to write a comment of us.

Kind regards,

Custumer Attention Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Vila Santa

Address: Av.Benavides 2957 | (A dos cuadras del Ovalo Cabitos), Lima 18, Peru
Region: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 229 Hotels in Lima
Price Range: £38 - £51 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Vila Santa 3*
Number of rooms: 25
Official Description (provided by the hotel):
Vila Santa Hotel is not the largest or most luxurious one, but it is the best one when it comes to service. Our primary goal is to provide to you the best service and comfort so that your stay is bright, easy, and at home. Even more we will provide to you with the services that you need during your stay, so that you can concentrate in your business. We service our guests with a smile.We started out very small, but our commitment to our guests and determination to attend your demands brought us to what we are now. We are always looking for your feedback because it allows us to improve upon what we have already established Vila Santa provides you full-equipped guest rooms, designed to meet your comfort and relaxation needs. The courteous and efficient staff will do their utmost to make your stay a pleasant one.A famous Peruvian chef, Gaston Acurio, once said : "El mas o menos, no es suficiente para que el cliente regrese" (middle terms in service are not going to make customers to come back). We agree 100%.Therefore our commitment to you is from when you walk in, and we will be looking forward to see you back. ... more   less 
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