This was a beautiful hotel! The rooms were spacious, and the beds of course were quite comfortable. The concierge was very helpful and professional. The restaurant was great as well!More
This was a beautiful hotel! The rooms were spacious, and the beds of course were quite comfortable. The concierge was very helpful and professional. The restaurant was great as well!MoreShow less
Thank you for your feedback. We are working hard to earn your business everyday and the team and I appreciate it very much. Best regards.
I had a wonderful stay in this new open hotel, being one of the first guests I had the best service ever, friendly staff clean and top level facilities, olympic personal trainer and excellent breakfast.
Thank you for your comments. The team and I look forward to your return visit to the hotel. Regards.
I stayed at both this and the JW Marriott in Miraflores and honestly though this was the better experience although there was more to do around the Marriott. The rooms were great, and I thought the staff was very helpful. The area around the hotel is very safe, though you have to walk a little bit to get to the good San Isidro restaurants. (the hotel's restaurant was very good, by the way, as was the food in the hotel's club). All and all, a really good place - would definitely come back.
Thank you for your review and comparasion of two of Lima´s finest hotels. Both San Isidro and Miraflores are great locations for a vist to our great city. We look forward to your visit with us.
Overall this hotel was excellent except for two major flaws noted below. We stayed at the hotel twice (1 night first time and 2 nights second time). On the positives:
1. Brand new;
2. Great car service (I think it is $12 for a drop off or pick-up or $35/hour) - Brand new chauffer driven Audi A6;
3. Good room service;
4. Great bars and good restaurant;
5. Nice room;
The Big flaws:
1. Once when my wife was alone in the elevator (which had a capacity for 16 or 18 people), the elevator started flashing overwirght or too many people or some thing and fell rapidly several floors. My wife hit the emergency button and a lad came online but could only speak Spanish. In an International hotel affiliated to an American brand and catering to people from all over the world, what good is emergency response if they cannnot speak English - notwithstanding that the elevator should not have fallen several floors to start with anyway. Needless to say, this was a horrifying experience. Letting the hotel security know and subsequently an email to the General Manager did not yield as much as an apology. Given that the hotel is in the tallest building in Lima which is in a earth quake zone, this would be a huge concern.
2. At breakfast, there was a billing error. The restaurant manager assured us he would take care of it but when we were checking out it had not been addressed. It took the front desk staff who spoke to her supervisor who spoke to 3 other people 25 minutes to resolve it. 15 minutes at breakfast at restaurant with the manager and 25 minutes lates to resolve a $21 discrepaancy in a hotel that sells for $300/night - Ridiculous. Not to mention that if you don't have the additional time at check out then you will have no option but to pay. It is not the $ but the ridiculousness of the time they wasted over this. Again, the email to the General Manager did not yield a very satisfactory response.
The rate at this hotel was roughly the same as my corporate rate at the Miraflores Park Hotel which is generally regarded as the best hotel in Lima and is in Miraflores area which is definetely nicer than where Westin is but I had stayed at Westin as I am Satrwood Gold. Next time, I will most likely stay at the Miraflores. That said, I should note that most staff except the two instances and lack of satisfactory response from the General Manager (she was too busy to even respond and sent it to the room customer service agent to respond), were great. With some training this hotel should be able to get to a four or a five star. I am also comparing this to service in general in Peru and the above instances make this hotel well below par because the service every where was outstanding. If you compare this hotel to Orient Express in general (we stayed at the Sanctuary lodge in Machu Picchu, Monasterio in Cusco and the Hiram Bingham train and of which the Miraflores Park is part of), this hotel has long ways to go.
Thank you for your comments posted on Trip Advisor. As GM, I personally haven´t received any recent emails from guests regarding an incident with our elevators or billing incidents. I will personally look into these comments and please be assured they will be addressed by me and my executive team right away. Please accept my sincere apologies for the elevator malfunction which has since been corrected as well as the delay at the front desk for the food and beverage billing confusion. I hope you give us another chance to host you on your next trip to Lima.
Like previous reviews have stated, this hotel is brand new! It's very clean and modern and the staff is fantastic. We were upgraded to a suite and when the concierge brought us up to the room, he mentioned that we were probably the first people to ever stay there - how awesome!
This hotel has all the amenities that you would expect from a Westin, and maybe even more since it is so new! Definitely a great choice for your stay in Lima.
Thank you for your comments. The team and I greatly appreciate them. As a new hotel, I am glad the team is achieving customer service excellence in our first 60 days of operation. We appreciate your business.
This is one of the most modern and nicest Westin Hotels I have ever stayed in. Room was very spacious, extremely comfortable bed, amenities are great. As for the bathrooms, make sure you leave enough time because you just don't want to get out of the shower. Service is friendly, professional and impeccable. Restaurants and lounges are top. Lobby is minimalistic, great music. I could continue wrtiting but instead, just go ahead, make a reservation and stay in this fabulous property, I am sure you will be back; I will!
I certainly wish to thank Lourdes Vazquez who helped me with the reservations process, she was terrific!
Wow, thank you very much for the review. I am proud of my staff for their performance in our hotels opening days of operation. We are striving for world class service from day one and it seems that we are achieving it guest by guest. the hotel facilities also assist us.