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“Damp, Cold and Noisy”

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SM Hotel & Business
Ranked #105 of 226 Hotels in Lima
Auckland
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Damp, Cold and Noisy”
Reviewed 24 September 2013

The room was damp and cold. The room smelt damp, had no natural light, a window that couldn't close and was so close to the cafeteria that the noise levels were very high. There was a problem with the lock on the first night which they couldn't fix immediately but did get to it the following day, they tried to resolve the issue at the time and I give them credit for that. The staff were actually very helpful and were a credit to the hotel, but the dampness, noise levels and lack of natural light were very disappointing and made the stay less than enjoyable. I wouldn't recommend the hotel for more than a stop over, based on the room I stayed in and its location which is quite some distance from central Lima. It was safe which I appreciated and it is close to the airport, its okay for a quick stop over but nothing longer than a day.

Room Tip: Request a room above the third floor, but only if you have light luggage as this hotel doesn't h...
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  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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265 reviews from our community

Traveller rating
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    66
    17
    11
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
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English first
Level 4 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 September 2013

We stayed in SM hotel for one night on our way to Puno. We came at night and left in the morning. We chose this hotel because it was close to the airport and seemed ok both on the webpage and reviews on TripAdvisor. The pick-up service is good, although it costs $ 10 one way.

The hotel is new and clean, but there are no isolation in the glass windows, which resulted in too much noise from the road and outside during the night. The receptionist spoke english quite good, but had problems describing the way to the nearest reataurant, which was 100 metres away, resulting in another hotel staff member walking us there. Breakfast was just okay and a pluss for wifi. Just for sleeping, which was our case, I would not recommend this hotel, all because of the noise from outside.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sverreflem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Lima hotels

huntington beach, ca
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 August 2013 via mobile

We stayed here for six hours but it met our needs. The hotel has been updated, is safe, staff was courteous, rooms clean, bed comfortable. Only negatives were the lack of windows and damp smell. The taxi rate is 40 soles each way booked by the hotel or at the airport. We were not too comfortable taking un official taxis and didn't mind paying for safety. Overall, excellent airport hotel.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jmochoalmu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Princeton, New Jersey
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 August 2013

This hotel is fairly close to the airport and has an appealing, modern design. I would highly recommend using the hotel's car service, as the airport is very busy and having someone waiting at the airport is a big plus. The room was large, clean and very comfortable. Breakfast was prompt and excellent. Unfortunately, maintenance is a problem for this hotel. My door deadbolt didn't work, and there was black mold in the bathroom. In addition, the front desk said I only needed to leave the hotel two hours before my flight to Cusco, when I really needed a lot more time (I was very close to missing my flight). For the price I paid, I expected better maintenance and service.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelowna, Canada
Level 6 Contributor
286 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 22 August 2013

On May 28th, 2013 we booked this hotel for February 28th, 2014 for 1 night. Expedia stated Thank you for booking with Expedia, We have confirmed your hotel reservation with the property.
Then on June 4th, 2013 we received this note from the hotel "We are writing you for let you know the unfortunally your reservation to February 28 th in a Double room , will have be cancel, since January 11th to February 28th, the hotel would be close because of building activities".
We then searched for other accommodation. This week I was checking other reservations in Expedia and it still showed that we had a confirmed reservation at this hotel. I contacted the hotel to enquire if we had a reservation. This was their reply - "Thank you for contact us. Seeing in our system, it shows us that your reservation is still running, but apparently you want to cancel it. Please send us an e-mail to confirm that, and proceed according to your request." I was a little confused and so I sent them another e-mail asking what was happening, this is the latest response, "Our apologize. As my co-worker told you the hotel will be closed for those days, we are going to check in Expedia because you say that they are rooms available."
Our reservation still shows as confirmed in Expedia. Its a little unsettling to say the least.

Stayed August 2013, travelled as a couple
Helpful?
3 Thank Stancer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rockland, Canada
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2013

We were very impressed from the moment our driver picked us up from the airport, to the helpful receptionist who spoke perfect English, to our clean and modern room with a hot tub, to our packed breakfast to go! The receptionist even helped us find a restaurant we could order from. And the best part: the price!!! Compared to North American standards this hotel is a bargain!
Book it with no worries!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jopasto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 5 Contributor
49 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 August 2013 via mobile

Good choice for overnight stay. Clean rooms. Modern design. Not so good neighborhood. One complaint i have is the hotel offered taxi service from airport for $25, which didn't work because the taxi they selected failed. After 50 min. of waiting we went and found different service for 35 soles (half the hotel's price). Lesson learned.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaciejK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SM Hotel & Business

Property: SM Hotel & Business
Address: Av. Los Patriotas 623, San Miguel, Lima, Peru
Region: Peru > Lima Region > Lima
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
Ranked #105 of 226 Hotels in Lima
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — SM Hotel & Business 3.5*
Number of rooms: 15
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