This Valentine's Day we were given a gift of a night at the Marriott by the director of our organization. He is an Elite member who travels extensively and enjoys treating those of us leading offices around the world with nights at various Marriott's from Singapore to London to Sao Paulo etc. He reserved for us a Prime Ocean View room with a king bed and as using his status for us to have complimentary access to the Executive Lounge. When we checked in at 4:00pm we were told that they did not have an ocean view room with a king bed and that we would have to take two double beds and that as well we would have to pay extra for lounge access, we were also told that they would charge us for the bill and would not use the card used to make the reservation . So we checked in and got to our room and I sent a message to my director who had booked and paid for the room. He let me know about 2 hours later that he had called multiple times and that no one was answering the phone in reservations and that in every case all around the world where he booked there was never an issue with his paying the reservation without being present and that they would honor his status in giving his guests his benefits of internet and lounge access.
The night was a long one with very little sleep for my wife and myself. We laid down at 12:00am and found it very hard to sleep in the double bed together. We awoke multiple times to adjust the thermostat which was either hot or cold but never in between and were even awoken by noise in an adjoining room at around 4:00am which I couldn't believe that the walls would be so thin.
At check out today, we were charged for the room, lounge access, and had to wait in line for 20 minutes to check-out as the reception was understaffed. Overall our director has said he will never book in this particular Marriott again and we will not be recommending it to visitors. The reservations desk even had the audacity to say that when my director called the night before they were very busy so they could not answer the phone. Just a disgrace! What was supposed to be a great gift of rest and relaxation for us as a couple turned into an expensive sleepless night and a next day of back and neck aches.
We would not recommend this hotel if service is important to you. Yes, its has a nice view and location, but for a 4 star Marriott with a Trip Advisor award next to the desk where the reception tells me he is too busy to answer the phone, well that seems pretty pathetic for just the view.
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- Also Known As:
- Jw Marriott Lima
- Marriott Hotel Lima
- Marriott Lima
- Lima Marriott