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JW Marriott Hotel Lima
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Reviews (3,479)
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2,717
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All reviewsthe executive loungerosa navarrola vista restaurantjuan antonioocean viewgreat hotelsushi barlight dinnercevichelarcomar mallcorner roomdirectly across the streetlobby barfitness centerthe cliffbreakfast buffetlate check
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1,573 - 1,578 of 3,479 reviews
Reviewed 15 March 2014

We loved our stay at the JW - concierge serevice is excellent and they recommended local (very local and authentic) restaurants to dine at and attractions to go to...loved the walk to the park that the church takes care of, which is home to about 80 sleepy cats who look well fed and very layed back - they don't even notice you!...JW Marriott is in the middle of the action and highly recommend it to you, when you visit Lima.

Room Tip: See if you can get a high floor room overlooking the parasail's going by...Wow!
  • Stayed: November 2013, travelled with friends
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Thank pryan310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this reviewResponded 18 March 2014

Dear Guest,

Thank you very much for your comments! You are definitely right when you mention that our location is a fantastic feature our guests enjoy for many different reasons, including of course the ones you have mentioned. We look forward to welcoming you back hopefully in the not too distant future

Walter Regidor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2014

The JW Marriott is the best place to stay in Lima. The location on the coast is perfect. The hotel sits above the beach, across from a lively upscale mall. It feels like you get to see regular people go about life on a Sunday, or any day, really. Nearby, there are restaurants serving the local business community. I got to eat with the locals, so to speak; the food is outstanding wherever you go.

The hotel itself is quite nice although, as some have commented, the walls are quite thin. Try to get a room on the highest floor possible to avoid street noise, if that bothers you. I was facing the beach in room 810. Really incredible sunsets and views of hawks and hang-gliders sharing the wind. The best part of the hotel, however, is the staff. As others have commented, truly a professional and caring staff. The food is quite good though not inexpensive. Sunday brunch is a must, if only to see regular Peruvians enjoy Sunday brunch. I got the feeling that the Marriott is a special occasion place for locals, which really added to the feeling of "being in Peru".

If you can afford it, take full advantage of the Marriott's fleet of chauffeured Mercedes. Not inexpensive but well worth the expense. You feel really safe being driven by professional derivers with a good knowledge of the city. It also feels cool being chauffeured around Lima in Mercedes, too.

Thank you to Marriott for a wonderful stay!!!

Room Tip: Pick a corner room, or a room facing the beach. Highest floor possible helps keep things quiet and adds to the view.
  • Stayed: March 2014, travelled solo
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Thank irote
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

This hotel offers one of the best Executive lounges in Latin America. The staff is always extremely friendly and helpful in their duties. They seem to want to go the extra mile to serve their guests. This is especially true of Rosa Navarro and HR should be congradulated on their hiring practices. Rosa Navarro is a very congenial and friendly with everyone that enters the lounge. She really cares about each individual and makes sures their needs are addressed.

  • Stayed: March 2014, travelled on business
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Thank JRTraveler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 March 2014

Since December 2103, I spend at least two weeks a month at the JW Marriott in the Mira Flores district. I suspect my business travel plans will continue this trend for quite some time. I find all the staff very very friendly and accommodating. I would like to express a very special thank you to Eduardo and Maycol, in the JW Lounge.
Being away on business for extended periods can be challenging at times. Dealing with Eduardo and Maycol, help ease the time and make my visit enjoyable, to say the least. I'm always greeted with a smile and professional courtesy Keep up the great attitude.

Brian J. Coons

.

  • Stayed: March 2014, travelled on business
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Thank BCoons57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this reviewResponded 20 March 2014

Dear Brian,

We appreciate your wonderful comments as well as your time to share them publicly. Thank you!! Rest assured we always look for ways to exceed our customer expectations, especially our repeated guests like you, who for the reasons you have kindly mentioned experience what the hotel has to offer in a more continuous way. Thank you for your kind words about Eduardo and Maycol, at the Sushi Ceviche Lounge. We will pass your comments on to them as a great motivation to keep up their great attitude to serve customers. We look forward to welcoming you back soon and hopefully I will have the opportunity to personally greet you,

Thank you!

Walter
Regidor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2014

Our stay in Lima was complicated by my husband contracting a stomach bug in Aguas Calientes. Fortunately, the entire staff at the JW Marriott went above and beyond my expectations to make my husband as comfortable as possible before we returned the the states. All of our requests were delivered promptly and kindly, and the day of our flight we were even granted ultra-late check-out (7pm) at no additional charge because my husband was too ill too leave the room before heading to the airport for our flight.

Furthermore, our corner room on the 14th floor, with an ocean view, was absolutely gorgeous. Every detail was attended to when the room was cleaned (great job housekeeping staff!) and the Illy espresso maker in the room was a very nice touch.

The breakfast spread at the hotel is wonderful and the service there is excellent too. I had to eat my breakfast alone, and the restaurant sent a beautiful red rose to my table. The ceviche in the lounge is also stellar.

Room Tip: Get a deluxe corner room facing the ocean - very spacious!
  • Stayed: March 2014, travelled as a couple
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Thank foodwisefemme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this reviewResponded 15 March 2014

Dear Guest,

We are very sorry for the unfortunate incident of your husband during your trip to Peru. Thank you very much for your kind words about our staff going the extra mile to make your stay an unforgettable one in each and every aspect.

We always strive to exceed our customers’ expectations and through comments like yours we motivate our staff to continue their great work.

It is very rewarding to know you have enjoyed our Food & Beverage offerings at all times. Thank you again for a great way to describe our hotel and service.
Please come back soon,

Walter Regidor
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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