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“The Scam Continues - Don't give this place your business ”

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JW Marriott Hotel Lima
Ranked #3 of 228 Hotels in Lima
Certificate of Excellence
GreenLeadersBronze level
Eugene, Oregon
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The Scam Continues - Don't give this place your business ”
Reviewed 10 August 2014 via mobile

Sadly this nice hotel with decent service continues to run a scam on its customers using a sham exchange rate. The hotel still quoted in your home currency and then converts it to Soles at an in house exchange which in no way reflects the actual rate. Increases rate significantly at check out. Very disrespectful and bad business.

Do not give this hotel your business. There are plenty of good alternatives. At least not until the openly guarantee a change in policy.

Stayed August 2014, travelled on business
Helpful?
3 Thank CBerry80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 12 August 2014
Dear Guest from Oregon,

Thank you very much for taking the time to share your experience with us through your posting. We are very sorry for your perception of the situation you exposed. Beyond any clarifications we can come out with, we should have exceeded your expectations. However, we will take this opportunity to perform a local hotels research to make sure the exchange rate our hotel applies is aligned with our local competitors’ daily exchange rate. The regular fluctuation of the local currency Vs the US Dollar makes it difficult to keep a fixed exchange rate. We have a very important opportunity here to work on and bring a stable solution for our guests’ needs.
Again, thank you very much,

Walter Regidor
General Manager
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3,056 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (633)
Date | Rating
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English first
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014

This hotel is right on the beach and has great views. We loved that we could walk right across the street to Larcomar (an outdoor shopping mall - complete with great restaurants, a bowling alley and a movie theater). We felt very safe. The staff was so helpful and nice. They gave us access to the lounge that served breakfast, wine and cheese, and snacks/drinks throughout the day, for no additional charge. They even helped us get a cab and print off our boarding passes the last day. I highly recommend this amazing hotel.

Room Tip: All of the rooms have an ocean view. You may want to get a higher room for the very best view :)
See more room tips
  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 14 August 2014
Dear Jennifer,

We appreciate your fantastic comments and your time to post them publicly. As you mentioned our hotel has an excellent location and it is really a unique feature that all our guests enjoy for different reasons, like the ones you kindly mentioned. Thank you for your comments about our staff. We take pride for all our staff. They always strive to deliver high standards service. Please know that we are always delighted to welcome you here!

Walter Regidor
General Manager
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Lisbon, Portugal
Level Contributor
85 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 9 August 2014 via mobile

On our first reservation we felt cheated on the exchange rate (was booked initially through booking.com) and the room was just ok. However, after letting the reception staff know, they actually compensated the extra charge with a discount on our next reservation, a few days later, and gave us a room upgrade. Impressive that the front desk staff has so much authority for service recovery!
Bar was nice and the view from the room on the second reservation to die for. The neighborhood is safe, a shopping and sea just across the road, tons of restaurant options around.
Overall a good choice.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Clopes72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 14 August 2014
Dear Guest from historic Lisbon, Portugal

It is great to receive feedback like yours! We take pride for all our associates and this time – rest assured – we will recognize our Front Desk staff for going the extra mile to provide you with the service you expected and deserved. I am very happy for the extraordinary way your perception changed positively although according to your comments you experienced different service levels during your stay. Thank you for your review and please come back soon.

Walter Regidor
General Manager
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1 review
Reviewed 9 August 2014 via mobile

From the time we drove up until the time we checked out, our experience at the Lima JW was wonderful. Julio out front was fantastic! Mayra at the Elite counter went out of her way to tend to us both times we checked in this week! Definitely better service than I typically experience at stateside JW's and just as good as my experience a few years ago in Dubai. While nothing may ever compare with my experience at the Burj al Arab, this hotel at least compares favorably in terms of the service we've received. If I'm ever back in Lima, I wouldn't even consider another hotel.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 14 August 2014
Dear Lee,

What a great way to describe your experience in our hotel! Thank you very much for your positive comments for the service delivered to you particularly by Julio and Mayra. We truly take pride for all our staff members, always going the extra mile to serve our guests. Thank you for your preference and recommendation. We will be delighted to welcome you back during your next visit to Lima!

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
1 review
Reviewed 8 August 2014

Without a doubt the Best hotel in Lima - the facility and the Staff ! I have been fortunate to stay there frequently - the staff is professional and also personable. Everything is 5 star plus. I have to mention also the flower arrangements - which I think are even better than George 5th in Paris...... The location of the JWMarriott in Miraflores is perfect.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoopJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 12 August 2014
Dear Guest from Colorado,

We appreciate your taking the time to post your comments!! We are very pleased to hear how much you enjoyed your stay in our hotel. You feel fortunate for staying here and we feel thankful for your preference. Lovely comments about the flower arrangements we have displayed in our public areas and the unique location of our property. We take pride for all our staff members; they always go the extra mile to serve our guests. Please come back, we are at your service and look forward to personally greeting you again!

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
337 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 7 August 2014 via mobile

I have been here a couple of times on the last 10 years.. This is my favorite hotel in Lima! If you want to eat just cross the road and you will see the Mangos restaurant that has a great Ceviche.

I also loved the breakfast. Its excellent. The manager there Gian Piedro was very friendly and helped to call a taxi using the easy taxi program. Thanks again Gian!

The rooms are comfortable and service is excellent!

Congratulations!

Stayed August 2014
Helpful?
Thank Reginaldo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 12 August 2014
Dear Guest from beautiful Boston,

Thank you for giving us the privilege of hosting your visits to Lima. Next time don’t miss our JW Sushi Ceviche Lounge. Great food, ambiance and service. We take pride for all our staff members and their wonderful spirit to serve. Rest assured we will recognize Gian Piero for taking very good care of your needs while at la Vista Restaurant.
I sincerely hope I can greet you personally in your next trip to Lima.
Again, thank you very, very much!

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 August 2014

I have stayed in JW Marriotts in the U.S. and in Europe. This Lima location is by far the best. The hotel is very pretty (even the elevators are nicely done), the rooms are spacious, good service, and a fantastic location with a view of the Pacific Ocean from every room in the highly sought after Mira Flores district of Lima.

  • Stayed July 2014, travelled with family
    • Cleanliness
    • Service
Helpful?
Thank KSydelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 12 August 2014
Dear Guest from Washington, DC,

That is a wonderful and concise way to describe most of what our hotel has to offer! Thank you very much! We take pride for your high note, particularly from a knowledgeable guest like you. Undoubtedly our location is a prime feature all our guests enjoy for the amazing views of the Pacific Ocean and the closeness to very nice places. Thank you for the patronage of our brand worldwide.
Please come back and give us another opportunity to host your visit to Lima.

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Lima

Property: JW Marriott Hotel Lima
Address: Malecon De La Reserva 615 | Miraflores, Lima, Peru
Region: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lima
#2 Romantic Hotel in Lima
#3 Spa Hotel in Lima
#3 Family Hotel in Lima
#3 Luxury Hotel in Lima
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott Hotel Lima 5*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com, Ebookers, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, getaroom.com, HotelQuickly and HRS so you can book your JW Marriott Hotel Lima reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Lima
Marriott Hotel Lima
Marriott Lima
Lima Marriott

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