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“Outstanding quality service”

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JW Marriott Hotel Lima
Ranked #2 of 224 Hotels in Lima
Certificate of Excellence
GreenLeadersBronze level
Cochabamba Department, Bolivia
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Outstanding quality service”
Reviewed 23 August 2014

Not only is the location prime - the service is outstanding overall! The staff at the executive lounge receives the same high notes as the front desk, or at the Sushi Bar, or at the main breakfast restaurant. Top notch, I can only applaud and tell the management, that it´s their fine staff that make the hotel so great and a reason to come back again (I´ve lodged here serveral times) inspite of the biting high lodging price. It´s an address, where you put your credit card on the table though, because they have a reason. Good staff that is motivated ought to also receive a good paycheck, which I do hope they get for the room rates they charge. I trust they get it!

Room Tip: Ocean view high floor
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank fcbbhkg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Guest from Argentina,

What a lovely way to describe your fabulous stay in our hotel! Thank you! Our staff really strive to serve each and every guest aiming to make their stay an unforgettable one. It is true that our location is a unique feature all our guests enjoy. You are absolutely right about our how well our staff should be compensated so that they are always motivated. Rest assured that our excellent results in the Great Place to Work annual Survey show our efforts for keeping great work atmosphere and benefits to all our staff members. When you make plans to visit again, please let me know and I will be delighted to personally greet you!
Thank you for your preference,

Walter Regidor
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Nanuet, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2014

I stayed here with my co-workers in June and can't say enough about our experience. First the location couldn't be better. My room overlooked the ocean and had para-gliders flying past my window, really cool to see! All the best restaurants were right in our neighborhood which was very safe to walk around. The inside lobby area was beautiful and a great spot to sit down for a pisco sour after a days work! But I have to say our home away from home became the executive lounge. Every night we would meet and have a drink and more times than not spend the night there eating at the buffet, watching TV and just feeling comfortable. The staff there couldn't have been more accommodating. They treated us like family and made us feel so welcome every night, especially Rosa Navarro and Sandra Ojeda. They took care of everything we needed from restaurant recommendations and reservations to calling the front desk to request late checkout for us. Thank You Marriott, you've turned this Hilton guy into a Marriott rewards one!

Room Tip: high floor looking out over ocean
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Ed D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Ed from NY,

Wow, Great! We are very thankful for your taking the time to write such a delightful note. You have frankly covered a lot of what the hotel has to offer!! Our hotel staff strive to serve each and every guest who distinguishes us with their preference, the best possible way! Our goal is to exceed our customers’ expectations. Thank you for your remarkable high notes about our product and service, particularly the F&B appreciation of quality and variety, unique location, great staff service provided particularly by Rosa and Sandra at the Executive Lounge. We very much appreciate your loyalty from now on and will take every step to ensure you enjoy absolutely pleasant stays amongst us in the times to come. Please come back and let us make of your stay another renewed great experience. Again, thank you very much!

Walter Regidor
General Manager
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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

Hotel was great in every aspect. From check in to the staff > Especially the service from Rosa Navarro, who made you feel at home and great service in the club. I'd say if your in Lima this is the place to stay.

Room Tip: It seems all rooms are great , they all face the ocean, no problems on floors or location
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Robert,

We appreciate your fantastic comments and your time to post them publicly. Thank you for your comments about our staff. Rest assured we will publicly recognize Diana for the service she has provided to you during your stay. Thank youyou’re your preference and please come back soon.

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Torrance, California
Level Contributor
41 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 August 2014

The JW is one of the outstanding places to stay while in Lima. It is in the Miraflores area, 45 minutes from the Lima airport. It has amazing views of the Lima coastline, the food, service, and the customer service is outstanding. If you are a gold or platinum holder, you have access to the award services on the upper floors. We stayed in Lima to acclimate outselves to the time change before moving onto Machu Picchu where everyone seems to go as the location of choice. For those that want to see what Peru has to offer, you can walk to the Inca markets about a mile and half away or to the shopping mall just across the street towards the cliffs. For evening entertainment, there is a casino in the same building as well as a starbucks.

Room Tip: Rooms to the west have a view of the pacific ocean.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank MB Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Guest from L.A.

Your wonderful recognition of our hotel’s product and service – gives us great satisfaction! What a lovely way to describe most of what the hotel has to offer! We genuinely thank you for your support.
Our staff really strive to serve each and every guest aiming to make their stay an unforgettable one. No doubts our location is a wonderful feature all our guests enjoy, from the amazing views of the Pacific Ocean to the closeness to entertaining places, safe walking areas, etc. It is very rewarding to hear feedback like yours! We are absolutely sure you will enjoy your adventurous trip to Machu Picchu. Again, thank you very much!

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 August 2014

In March of 2014 we went on the Lindblad National Geographic expedition to the Galápagos and Peru. It was an amazing trip. Lindblad and National Geographic took care of everything (almost) with impeccable style and care. Day 16 was our last day in Peru and started very early with a flight from Cusco to Lima. Upon arrival we had a tour of some of the splendors of Lima including: the Larco Herrera Museum which had an amazing collection of pre-Columbian art; the historical center of Lima, the Plaza Mayor, where we saw the presidential palace, city hall, cathedral and archbishops palace; had a tour, heard an ancient Andean music presentation and had lunch at the Casa Aliaga which is the private residence, and is one of Lima's first colonial mansions, built in 1535 by Pizarro's treasurer, and has remained in the same family for seventeen generations. From there we went to our hotel the JW Marriott Hotel Lima which is by the sea. The hotel is very modern, has excellent service, free w-fi in the rooms, good restaurants and is conveniently located in the beautiful Miraflores district. We strolled the ocean front boardwalk outdoor mall and did lots of people watching. Definitely a great place to use as a base of operations for your stay in Lima. And even though this is a high-rise hotel the elevators move quickly and the building is earthquake safe. Early the morning we were leaving Lima an earthquake hit Lima. The hotel swayed, as it should, but all services were maintained without damage or delay. Highly recommended. :)

  • Stayed March 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Ron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Ron from Arizona,

Thank you very much for your wonderful comments! It sounds exciting that you experienced adventurous destinations in both Galapagos and Cusco. Finally, you capped your trip at our property. We are very pleased to hear you found our hotel very comfortable in our guestrooms and also very safe. Through your posting, you have provided to all potential guests very interesting information about some of the best spots to visit while in Lima. Great!
Undoubtedly the unique and privileged location of our hotel makes it for all our guests for different reasons, from amazing views to walking distance entertaining activities. However, we do have excellent Restaurants and Bars not to be missed by our visitors and enjoy indoor alternatives as well.
We take this opportunity to mention that the safety of our guests is a very important aspect we take into consideration. For that reason we always perform earthquake drills – including the participation of in-house guests – to ensure we are all prepared for any emergency as the one you mentioned.
We will be delighted to have you back in the not too distant future! Thank you for your visit!

Walter Regidor
General Manager
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Montreal, Canada
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 August 2014

Amazing rooms, views, food, service, location, and much more! I enjoyed my stay enormously. It is worth every penny to stay there.
The only downside is that the pool is closed during their winter, but there is so much to do in Lima that you will find other ways to spend your pool time!

Room Tip: Ask to overlook the water and higher up!
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank rheabiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Guest from Canada,

What a great way to describe your experience in our hotel! Thank you very much for your positive comments about the service delivered to you. We truly take pride for all our staff. Thank you for your preference and recommendation. We will be delighted to welcome you back during your next visit to Lima!

Walter Regidor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
AVENTURA
1 review
Reviewed 20 August 2014

I would like to commend Fiorella Pinglo and Christian Yactayo, both have outstanding customer service!!!!! Both are very professional, friendly and always willing to go the extra mile to help a guest. They are an asset to the Marriott family. Thank-you for your service and for being helpul and taking care of my needs.

Room Tip: Rooms located on either corner have city and ocean views.
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank GILBERT ir G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walter R, General Manager at JW Marriott Hotel Lima, responded to this review, 1 September 2014
Dear Gilbert,

Thank you very much for your wonderful comments. Especially for your gratitude for our staff support – particularly Fiorella and Christian – Rest assured we will publicly recognize their great attitude and service skills.
Thank you and please come back soon!

Walter Regidor
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Hotel Lima

Property: JW Marriott Hotel Lima
Address: Malecon De La Reserva 615 | Miraflores, Lima, Peru
Region: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lima
#2 Romantic Hotel in Lima
#2 Spa Hotel in Lima
#2 Luxury Hotel in Lima
#3 Family Hotel in Lima
#6 Green Hotel in Lima
Price Range (Based on Average Rates): £££
Hotel Class:5 star — JW Marriott Hotel Lima 5*
Number of rooms: 300
Reservation Options:
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Also Known As:
Jw Marriott Lima
Marriott Hotel Lima
Marriott Lima
Lima Marriott

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