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“Very bad service and hidden charges”
Review of BTH Hotel

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BTH Hotel
Ranked #21 of 236 Hotels in Lima
Certificate of Excellence
Reviewed 31 December 2012

I stayed at the Business Tower Hotel for two weeks while working in Lima. My first impressions were good, the room is nice and clean.

I was paying my bill as I went, and was constantly amazed at the extra charges thrown in - cab quoted by staff at 20 soles, charged on the bill at 35 and so on. All complaints to staff are met with nervous shrugs and a very frustrating feeling of being a walking wallet who has no choice but to pay.

This got so bad (staff quoting one price, then charging another) that when I left my luggage at the front desk after check out while waiting for my afternoon flight, that I had to get the manager to sign a piece of paper agreeing that the service would be free and that all hidden charges would be waived.

A very nice hotel facilities-wise, but as a white foreign tourist I would recommend sticking to the trusted brands who you know will look after you, unless work is footing the bill and you don't mind being ripped off.

  • Stayed: December 2012, travelled on business
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4  Thank Kurt O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 2 January 2013

Thanks for your comments.

Kind regards,

BTH Boutique Concept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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128 - 134 of 723 reviews

Reviewed 19 December 2012

This time I only stayed one night, so I booked a standard room. I got a small room at the end of a corridor, right next to the electrical room. At 7 AM in the morning two hotel employees started drilling the wall next door, I had never experienced anything like that in a business hotel (they seemed surprised that someone was sleeping in the hotel room nearby!). Anyway, room was small but clean, however bathroom from 1986!
restaurant is very nice, excellent food (las causas!!), breakfast was also plentiful. reception minimalist.

Room Tip: You better stick to the loft rooms.
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  • Stayed: November 2012, travelled on business
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Thank Swiss_business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 27 December 2012

Thanks for your comments.

Kind regards.


BTH Boutique Concept

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Reviewed 13 November 2012

I decided to celebrate my 13th aniversary. My husband gave me a night at the Business Tower Hotel as the gift. I decided to surprise him and asked for massages in the room. The whole staff conspirated to help me and it was a great experience.
The room with jacuzzi and the morning buffette... everithing very nice!

  • Stayed: November 2012, travelled as a couple
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Thank Claudia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 15 November 2012
Google Translation

Claudia, muchas gracias por tu comentario. Esperamos que regreses pronto.

Saludos.
BTH - Boutique Concept

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Reviewed 12 November 2012

It´s been a while since I stayed at a hotel where I felt 100% satisfied. At BTH I only missed staying longer to make proper use of the amenities, such as sauna, Turkish bath and jacuzzi, INSIDE MY ROOM!
The service was excellent, and although I only stayed 2 nights, a good number of the staff knew my name. Every detail was taken care of, giving a great deal for the price. I will definitely go back to this hotel. I´ve read other comments here, and must say my room wasn´t tiny at all. In fact, the flat screen TV was probably the same size as the one in my living room at home (42' ?). I was thrilled.
The restaurant was pretty good, too, though rather on the expensive side. Breakfast (included) was also very good.

  • Stayed: November 2012, travelled on business
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Thank efpolcuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 15 November 2012
Google Translation

Muchas gracias por tu comentario. Esperamos que regreses pronto.

Saludos.
BTH - Boutique Concept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2012 via mobile

This is a nice basic business hotel off the beaten path. It's in a quiet neighborhood but not really walking distance from anything.

The rooms are tiny! They are well decorated and equipped with free WIFI and plenty of plugs (all 220, none 120). But if you have to spend any amount of time in the room the walls will close in fast!

  • Stayed: November 2012
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 19 November 2012

Thanks for your comments.

Kind regards,

BTH Boutique Concept

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2012

This is my second stay at the Business Tower Hotel. I am here with several colleagues for 7 nights. The hotel staff have been friendly and helpful. The rooms are very small and the bathroom is tiny, must be a world record smallest whirlpool bath. The bed very comfortable. This is not a scenic location; a view from the room is of an urban landscape , complete with air conditioning equipment and construction supplies.
Meals and service in the restaurant were good.
This is a business destination, not a tourist hotel...

  • Stayed: November 2012
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1  Thank Larry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 19 November 2012

Thanks for your comments.

Kind regards,

BTH Boutique Concept

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2012

stayed 4 nights. second time in this hotel. well for starters, you have a jacuzzi and turkish bath in your room, yes room. good airport transfers. excellent food and drinks, love the pisco sour. for this price, highly recommended. only down side, its not exactly in the centre of the city, so nothing too exciting close by. this drawback is made up by a very friendly and courteous staff and the room and food and beverage options.

  • Stayed: October 2012, travelled on business
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2  Thank Sid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BusinessTowerHotel, Director de Relaciones Públicas at BTH Hotel, responded to this reviewResponded 18 October 2012

Thanks for your comments.

Kind regards,

BTH Boutique Concept

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BTH Hotel

Address: Av. Guardia Civil 727 | San Borja, Lima Lima41, Peru
Phone Number:
Region: Peru > Lima Region > Lima > San Isidro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Romantic Hotel in Lima
#19 Luxury Hotel in Lima
#20 Business Hotel in Lima
Price Range: £63 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BTH Hotel 4*
Number of rooms: 131
Official Description (provided by the hotel):
BTH Hotel offers unique experiences of design, art and comfort created exclusively to business travelers. With 117 rooms and 14 suites (Loft Rooms) BTH Hotel is located strategically in the middle of the financial district of Peru's Capital; where used to take place most of the business transactions of the country. The hotel combines perfectly the minimalistic ambiance with high standards of service. ... more   less 
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Also Known As:
Prince Hotel Lima
Lima Prince Hotel

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