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“Great location, great staff and great hotel”

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Hilton Lima Miraflores
Ranked #5 of 227 Hotels in Lima
Certificate of Excellence
Roswell, Georgia
Level 5 Contributor
82 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great location, great staff and great hotel”
Reviewed 5 January 2014

We began our trip in Lima at this wonderfully located hotel and were very pleased with the entire experience. The staff was helpful and friendly, the location was superb and the breakfast was fantastic. We will stay here again.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karrie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (211)
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English first
Montreal, Quebec, Canada
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 January 2014

Although the hotel is nice and very well located near the city center of Miraflores and the ocean front, I experienced a bad experience with the doorman and the security when I left. Those guys think that we travelled 10 hours by plane to rob the Hilton.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank LGF2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima
Level 5 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 December 2013 via mobile

I give it one circle because zero isn't possible.
The hotel is nice, comfortable and well located; however the service is pretty bad.
I had a problem with the service at the restaurant which ruined my kids and my night. The only thing they did was bringing complimentary dishes for making up the bad service. At that point my daughter didn't want to eat anymore. The managers attitude was pretty bad as well. He seemed very inexperienced.
Finally eating at the hotel is not a good idea having so many good places around. It is very expensive and the food not good.
A shame because I haven't had this experience at other hilton hotel.

Stayed January 2014
Helpful?
6 Thank adelsolarf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, 3 January 2014
Dear Mr. Del Solar:

Thank you for taking the time to post your thoughts on our hotel. I would like to take a moment to apologize for the disappointment you felt in regards to our customer service. The team at the hotel really takes pride in delivering excellent service and I regret failing to do so. We will discuss the matter as a team to ensure this does not happen again. I want to thank you again for your feedback and for the chance to improve our level of service.

Sincerely,


Marco Tabet
General Manager
Hilton Lima Miraflores
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 December 2013

Excellent Rooms and Bathrooms were definitely of 5 star quality. Breakfast was excellent with personal touches. Location is near the mall and ocean - the happening area of Miraflores. Coincierge was very helpful

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Rahul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, 30 December 2013
Dear Rahul,

We appreciate you take your time for posting your review about your recent stay in our hotel. We are glad to know that you have enjoyed our facilities, services and location.

We are very proud of the new breakfast concept that we have implemented as we have delighted our guests with this personalized service.

Our hotel has a privileged location in Miraflores, where our guests can enjoy all the entertainment and touristic attractions while staying within a quiet and secure area.

Once again, we thank you for sharing with us your comments, and we look forward to welcoming you back in a near future.

Sincerely,

Marco Tabet
General Manager
Hilton Lima Miraflores
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level 5 Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 December 2013

The reception was quick and efficient checking us in. We got a fantastic room, with a separate lounge and bedroom. The bathroom was great with a bath large enough for me to stretch my 6'2" body. We were directed to a Peruvian restaurant just a few steps from the Hotel for dinner, that was Aldo great. There were three others we could have eaten at side by side, so the location of the Hotel is very good from this point of view. The breakfast( included) can be had in the club, but we opted to eat dowstairs on the Terrace, which was great. We left some luggage at the Hotel for safe keeping whilst we travelled around Peru for two weeks. On our return the luggage was already in our assigned room when we arrived. Well trained staff, efficient service and great rooms at a good location, what else do you want in a Hotel?

Room Tip: Get a room that is away from the Main Street if you need quite
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, 30 December 2013
Dear Peter

We would like to thank you for sharing your experience about your recent stay in our hotel where you enjoyed our facilities and services.

We are pleased to know that our team members exceeded your expectations by delivering our promise: To make every guest feel cared for, valued and respected.

Our great location in the Gastronomic Boulevard of Miraflores, allow our guests to combine the touristic attractions with the gastronomy just steps away in the surrounding areas.

We hope to welcome you and your friends in the near future.

Sincerely,

Marco Tabet
General Manager
Hilton Lima Miraflores
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 26 December 2013

The Hilton hotel in Miraflores, an upscale section of Lima, is a great place to stay in Lima. The hotel is new and kept immaculately, the rooms are very well equipped & comfortable, but it is the attitude of the staff and service quality that make this a very special place to stay. And if you elect for the executive floors, you get access to their executive lounge which offers excellent complimentary breakfasts, light lunches, snacks, wine, computers, and more. If you're a Hilton Honor's member, you can elect for this at a nominal charge on an 'as available ' basis - it's a big plus. We highly recommend this hotel!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbb00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, 30 December 2013
Dear Guest,

Thank you for taking the time to post and share your review. We appreciate very much our guests allow us to know how they feel during their stay in our hotel.

We value your remarks about our facilities, the quality of our service and your recognition to our staff.
Our guests preference is rewarded with exclusive benefits by our Hilton HHonors program.

Thank you for recommend us to your friends and family.

We hope to welcome you back again.

Sincerely,

Marco Tabet
General Manager
Hilton Lima Miraflores
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 December 2013

I travel the world for business and pleasure, and chose the Hilton Miraflores because of its convenient location and usual great service. It turns out the week of Christmas 2013, the poor manager scheduled an electricity black out during the day!!??!! When I asked why, they indicated they were trying to fit the Engineering schedule for maintenance, which I found a ridiculous excuse because they should be able to plan in advance for nights or other off times (or have a system where rooms that are not being utilized are affected). The room got extremely hot (Dec is summer in Peru), and the water was cold. Their options for service was to change rooms temporarily or bring me a "lantern". If I wanted inconvenience, I'd pick a different place. Not the kind of experience for a Hilton. Manager's name is Adrian and he needs to do a better job in accommodating guests specially during a holiday week.

Room Tip: Call in advance to ensure you don't have to deal with other maintenance or choose JW Marriot in...
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Stayed December 2013, travelled with family
Helpful?
1 Thank Henry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonLimaMiraflores, General Manager at Hilton Lima Miraflores, responded to this review, 5 February 2014
Dear Mr. Henry M.,

Thank you for expressing your concerns. We are saddened to hear about the discomfort during your stay and also we appreciate your comments as they help us to identify areas that we can continually improve. I hope you found the rest of your stay pleasurable and you enjoyed our Executive Lounge.

I wish that you would consider returning to our property so we can turn this experience around, and I can assure you we will stride to exceed your expectations in the future.

Regards



Marco Tabet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Lima Miraflores

Property: Hilton Lima Miraflores
Address: Avenida La Paz 1099, Lima 18, Peru
Phone Number:
Region: Peru > Lima Region > Lima > Miraflores
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 227 Hotels in Lima
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hilton Lima Miraflores 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Hilton Lima Miraflores is ideally located in the heart of the Miraflores district, and within minutes to the vibrant Larcomar entertainment area, providing guests with recreational activities including shopping, theatre, museums, restaurants and parks. Our hotel combines traditional 18th century Peruvian architectonic elements with contemporary décor to create the perfect ambience while delivering the impeccable service demanded from corporate and leisure travelers. Our guestrooms are well-suited for those traveling on business or pleasure. include the Hilton Serenity™ Bed Collection, high speed wireless internet access, alarm clock with MP3 connection, in-room safe, mini-fridge and coffee maker with complimentary coffee. Our 50 deluxe rooms are located on the higher floors including details for offering a more comfortable. Our hotel features 44 well-appointed Executive rooms and 17 suites, all with access to the Executive Lounge and in room high speed internet. Our Lounge is an ideal place to simply relax, watch the news or catch up on emails. A complimentary breakfast, light lunch and dinner are offered daily, additional snacks and beverages are served throughout the day. Our Restaurant and Lounge feature an array of distinctive Peruvian-American fusion flavors, and provides the opportunity to taste the acclaimed Peruvian national cocktail: Pisco Sour. After a delicious meal, unwind with a refreshing beverage at the bar, which opens onto a terrace at street level, filling the space with natural light and creating a pleasant al fresco atmosphere. We offer 9 flexible meeting rooms, including a main ballroom that can accommodate up to 400 guests. Our hotel is adjacent to Daniel A. Carrion Convention Center which holds up to 1,000 attendees in their amphitheater and one block away from Casa Prado Meeting Center. We also provide a 24 hour fully equipped Business Center. ... more   less 
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