We arrived here from another hotel after being told that the other place was overbooked, we were told over the phone that the room would be a certain price but when we arrived, the receptionist said the hotel room was double the price. When I tried to ask her why, she repeated said "I dont know". Exceptionally rude receptionist who was not helpful whatsoever.
We finally ended up booking the Mariel apartments which are right across the street from the hotel, and she said we can go ahead but never gave us a key, after walking around the streets for 10 minutes with our luggage, when we came back, she informed us that we needed the key from the reception desk as there was no additional reception desk at the apartments - how were we supposed to know that?
Apart from her, the hotel staff was nice and overall a positive experience but the initial interaction was extremely rude and unprofessional.More
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- Free Wifi
- Breakfast included