A really nice setting, spacious rooms, gorgeous surroundings and almost impeccable service.
-There was maintenance work on the hot tubs on a Friday, one would guess this type of repairs would be done on a low occupancy day but not.
-The service on the spa zone was far from polite; there was this woman who seem upset of us being there, threw some towels in our chairs and didn't refill the complimentary water or coffee service.
-Service and attentiveness from concierge Valeria was outstanding. We made this trip on a last minute, and she managed to get us train tickets, transportation, train tickets, late check out (even though we didn't make the reservation through Amex platinum). We really hope she makes manager soon (we never saw the manager around as it is customary in these type of 'upscale' resorts). Our kudos to her, since she has a true service attitude and patience (we couldn't do it ourselves)
-Food preparation and portions were fine. We dined the barbecue menu; the chicken and the alpaca were incredible
Overall it is a really fine hotel, but there are a few details missing for it to be impeccable as it is supposed to be for the segment. My rating 4.5
- Free Parking
- Breakfast included