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“Intimate, Exceptional place!”

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Belmond Hotel Rio Sagrado
Ranked #2 of 28 Hotels in Urubamba
Certificate of Excellence
New York City, New York
Level 4 Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Intimate, Exceptional place!”
Reviewed 14 July 2014

We chose the Rio Sagrado after a long search and were very happy with our choice
The location was perfect for all of our day tours.
The heated pool was refreshing after a long day of touring.
The massages were excellent. The food was excellent and the service too.
We wanted a smaller place that was not "touristy". There are a few very large resorts which might be what you're looking for( No TV in your room) but if you want a relaxed atmosphere with great amenities and service, this is the place. We even felt fine taking a 45 min walk into Urabamba by the back road.
I look forward to staying at other Belmond Properties in the future!

Room Tip: We were in room #1. Great location to the spa, pool, reception and up from the restaurant. The rain...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review, 12 August 2014
Dear Guest,

We really appreciate you for taking the time to share this positive and rewarding feedback.
It was a pleasure having you with us and specially that we did our best to make your stay memorable. You did describe the hotel as it is.

We were especially proud that you appreciated the many special touches that we do to personalize and care for our guests. We pride ourselves in providing exemplary services.

Please do not hesitate to contact me for your future visit to any Belmond Hotel: patricia.pinillos@belmond.com.

Patricia Pinillos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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763 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
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English first
Houston, Texas
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 July 2014

My husband, 10 year old daughter and I recently stayed here during a trip to the Sacred Valley. The suites were huge, and had a wonderful view of the river, mountains and flora. The staff went out of their way to please especially Valeria who brought us blankets on an evening while we sat and had cocktails next to the open fire and joked with our daughter making us feel very welcome. My daughter loved feeding the baby alpacas on a morning. The breakfast buffet featured a variety of food and you can also order off the menu, and the restaurant offered local specialty dishes that we very much enjoyed Alpaca and Coy were our favorites! The hotel arranged a driver and guide for us and we had a spectacular and full day with Franklin and Wilbur showing us all the sites (some off the normal tourist path) of the Sacred Valley. The hotel was expensive but the overall experience was un believable.

Room Tip: Suites have private gardens
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank brittexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review, 12 August 2014
Dear Guest,

We would like to thank you very much for choosing the Belmond Hotel Rio Sagrado for your recent visit to the Sacred Valley.

Our goal is to offer you the very highest standard of comfort and service and you help us to achieve it with your comments. It is a pleasure to read about your feelings with the service of our staff and, obviously, your comments about the product in general.

Feeding the baby alpacas is an activity that your daughter will never forget.

We thank you again for your preference and we look forward to welcome you in the near future.

Sincerely,

Patricia Pinillos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City
Level 5 Contributor
61 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 13 July 2014 via mobile

A really nice setting, spacious rooms, gorgeous surroundings and almost impeccable service.

The downside:
-There was maintenance work on the hot tubs on a Friday, one would guess this type of repairs would be done on a low occupancy day but not.
-The service on the spa zone was far from polite; there was this woman who seem upset of us being there, threw some towels in our chairs and didn't refill the complimentary water or coffee service.

The upside:
-Service and attentiveness from concierge Valeria was outstanding. We made this trip on a last minute, and she managed to get us train tickets, transportation, train tickets, late check out (even though we didn't make the reservation through Amex platinum). We really hope she makes manager soon (we never saw the manager around as it is customary in these type of 'upscale' resorts). Our kudos to her, since she has a true service attitude and patience (we couldn't do it ourselves)
-Food preparation and portions were fine. We dined the barbecue menu; the chicken and the alpaca were incredible

Overall it is a really fine hotel, but there are a few details missing for it to be impeccable as it is supposed to be for the segment. My rating 4.5

Stayed July 2014
Helpful?
Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review, 12 August 2014
Dear Guest,

Thank you kindly for your comments and feedback.

I sincerely apologize that we fell short in respect to quality of service at the Mayu Wilka Spa, this is unusual. Please rest assured that my leadership team and I have discussed this service lapse and will ensure greater reliability to prevent further such guest dissatisfaction.

I have shared your wonderful comments and especial recognition of Ms. Valeria Diestro - Front Desk Supervisor, for going above and beyond, with my colleagues and all the staff.

Please do not hesitate to contact me should you wish to return: patricia.pinillos@belmond.com. We look forward to welcoming you home soon and remain at your service.

Sincerely,

Patricia Pinillos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Texas
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 July 2014

this hotel is located right next to the Urubamba River in the Sacred Valley. With that being said, it is magnificent, and it is our favorite hotel for our entire trip. we stayed in the Junior Garden Suite. We loved the space! Surprise, surprise, we Texans just love big things! :) The room was clean, service was standard for hotel of such caliber, and food was quite good. We enjoyed mostly the view of the mountains and river. We had dinner in the terrace. It was cold sitting outside but the very nice female staff lit the fire pit for us. The hotel provided throws so guests can keep themselves warm if needed. The alcohol we consumed also helped warmed us up as well. Although we were much younger than the other guests who were staying at the hotel, we like to be surrounded by more mature, quiet, cordial, respectful people. Needless to say, we were very sad to leave the property the following morning.

Room Tip: Garden Suite is perfect for a couple!
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank julu112005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, General Manager at Belmond Hotel Rio Sagrado, responded to this review, 12 August 2014
Dear guest,

Thank you for taking the time to share a review regarding your stay at Belmond Hotel Rio Sagrado. This type of regular feedback from our guests is very helpful, so I personally read every review posted online.

We were truly delighted that you had enjoyed our Junior Suite accommodation and that our staff were extremely friendly; they work exceptionally hard to make every guest feel special. We receive different types of guest, the main purpose is that all of them can relax and enjoy nature.

Thank you so much for staying with us and we hope to see you in the near future.

Sincerely,

Patricia Pinillos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 June 2014

Belmond has a superb property in this hotel. The rooms are huge and very comfortable, with gracious patios overlooking the river. But travel agents may book this as a place to crash after trekking the Sacred Valley of the Incas. It is so much more than that!
The staff is professional and aims to please. The restaurant is first class, on a world standard. The spa is well-appointed, and I'm mad at myself for not booking a massage. The steam and hot tub may give you a chance to chill out and meet other guests.
Another way to relax is to sit on the patio and watch the llamas graze. Spend time here and put your feet up. They will need it after the fantastic touring you should do in this wonderful part of Peru. This is a special hotel.

Room Tip: If you are traveling with a large group, they have rooms that can accommodate you. We were alone in...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, 30 June 2014
Dear Richard R,

We would like to thank you very much for choosing the Belmond Hotel Rio Sagrado for your recent visit to the Sacred Valley. We are glad you enjoyed our spacious rooms overlooking the river.

We look forward to welcoming you back soon.

Best regards

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 June 2014

We visited the hotel for 3 nights in site May, 2014 and found it beautiful. It was a great resting place to acclimitise before heading to Macchu Picchu. The rooms are lovely, very clean and well decorated. The restaurant is incredible. The food and service is so good you won't want to leave. The staff made us very welcome and provided 5 star service. Highly recommended.

Room Tip: Wonderful staff and hotel. The Chef is incredible.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, 30 June 2014
Dear Alan W,

Thank you so much for your lovely review and taking the time to share it with our TripAdvisor readers. I am delighted to read that you enjoyed our lovely rooms. Also, as you mention, our restaurant is highly appreciated by travelers from around the world.

We look forward to welcoming you back to next time you are in the Sacred Valley!

Kind Regards,

Patricia Pinillos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scottsdale, Arizona, United States
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 June 2014

We recently stayed at the Rio Sagrado for three nights while exploring the Sacred Valley. It was a wonderful setting and the service was second to none. The setting along the river was peaceful and serene and most rooms overlook the open expanse of grass that leads down to the river. The decor was low key and they had the most beautiful weavings hung throughout the property. The restaurant and bar were inviting and the food was excellent. But, service is their high point. They could not do enough to make our stay special.

Room Tip: We were in Room 5 and it was an excellent location.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oeperu, Director General at Belmond Hotel Rio Sagrado, responded to this review, 30 June 2014
Dear Colleen S,

We are delighted to know that you have experienced an enjoyable stay with us. We will look forward to having you stay with us again and remain at your service.

Kind regards,

Patricia Pinillos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Belmond Hotel Rio Sagrado

Property: Belmond Hotel Rio Sagrado
Address: | Km. 75. 8 Carretera Urubamba-Ollantaytambo, Urubamba, Peru
Phone Number:
Region: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Romantic Hotel in Urubamba
#2 Luxury Hotel in Urubamba
#2 Spa Hotel in Urubamba
#3 Family Hotel in Urubamba
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Belmond Hotel Rio Sagrado 5*
Number of rooms: 23
Official Description (provided by the hotel):
In the Sacred Valley of the Incas, among verdant fields and towering mountains, lies Belmond Hotel Rio Sagrado. Set on the banks of the rushing Urubamba River, all rooms offer an incredible view. Situated at a lower altitude than nearby Cusco, the hotel provides the perfect environment in which to acclimatize. Enjoy nature and a range of activities available in order to slip into the spirit of Peruvian life. So relax in our spa and savour the very best of the local and international gastronomy in our hotel's restaurants. ... more   less 
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Also Known As:
Belmond Hotel Rio Sagrado Sacred Valley, Peru - Urubamba

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