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“Strange, unwelcoming, but beautiful” 2 of 5 bubbles
Review of Hotel Hacienda del Valle

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Hotel Hacienda del Valle
Ranked #7 of 25 Hotels in Urubamba
Certificate of Excellence
Cincinnati, Ohio, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Strange, unwelcoming, but beautiful”
2 of 5 bubbles Reviewed 12 July 2013

The reviews on this site are pretty accurate. The good things about this hotel are the grounds and the rooms. It's like being in a resort on a few acres of land and lots of beautiful flora. It seemed that there was construction of new houses which somewhat dampened the beauty but that wasn't the weird part. The weird thing is that they were building more rooms when the major problem seemed to be that no one was staying at this place. We were there for two nights and it felt totally abandoned. There was nothing to do except sit around; the wifi barely worked even in the lobby; the computers did not work at all. The on site restaurant was pretty awful and out of all desserts. most everything was reheated in a microwave and tasted like a bad version of a Peruvian Denny's. The breakfast was the best but still rather basic fare. Unfortunately, however, it's nearly impossible to get out of the hotel to go anywhere else to eat. On one night there it was clear that the other folks had figured out to leave for dinner b/c we were the only ones in the restaurant. Also - the bar NEVER opened. We asked when it opened and it was advertised as being open - but it NEVER opened. I don't even drink and would have killed to have had some liquor to knock myself out. We managed to arrange a taxi for a day trip to Pisac. It was agreed that it would be 150 soles round trip. We got in the taxi and asked to be taken to the top of the Pisac ruins and were charged an extra 60 soles - that was somewhat reasonable though it seemed overpriced. However - after hiking the ruins and shopping in the market at Pisac and returning to the taxi, he stopped at the bottom of the 2 km hill up to the hotel and refused to take us any further. He did not explain why but refused to acknowledge that the agreement for 150 soles included a trip back to the hotel. Some phone call was made and he eventually took us up after we refused to pay and threatened to walk the rest of the way. I only blame the hotel because they arranged the transportation and the payment with the taxi driver. I can imagine that if the hotel provided shuttle runs to the nearby (10 minute drive) town of Urubamba or ANY entertainment (a pool or hot tub) or decent food or alcohol on the grounds that this could be a more pleasant place to stay but as it was we were dying to get out as soon as possible. I would not recommend this hotel - you are far better off staying in urubamba at a place with a palatable restaurant and the ability to leave if only for a walk around town.

  • Stayed June 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Erica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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407 reviews from our community

Traveller rating
    210
    137
    36
    16
    8
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93
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7
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
Baltimore, Maryland
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 25 June 2013

We stayed one night at this hotel and I wish I would have had the opportunity to spend more time. The hotel is just beautiful with birds and flowers. The rooms are spacious and comfortable. We also enjoyed the restaurant where we had dinner and breakfast. I would definitely recommend staying there again.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Naturetravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, 8 January 2014
Dear Natureta,

Thank you for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 12 June 2013

7 of us stayed in this hotel in a tour organised by Intrepid. It was very average and we wouldn't have stayed here by choice. Staff weren't particularly helpful. We were virtually the only ones staying but had to battle to get them to serve us beers before the bar officially opened at 7pm. The rooms weren't bad. the evening meal was good but breakfast was appalling, inadequate and inedible.
The grounds, gardens and setting were beautiful and well kept however.
I think there are probably better options than this hotel.

Room Tip: All room locations seemed quite good
See more room tips
  • Stayed June 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank robbieinhighbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iquitos
Level Contributor
105 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 June 2013

What a wonderful hotel in the middle of nowhere! Taking the trails till the hotel is a real adventure, but when you arrive it's luxury in a quiet environment. Everything is clean and the service is really perfect.

  • Stayed May 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CedricG_69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, 8 January 2014
Dear Cedric,

Thank your for your comments!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 10 May 2013

Our room was large and clean, but distanced quite far away from the main entrance/reception area. Safety deposit box did not work. The bathroom was tidy, but there was some mildew issues around the tub. The grounds were beautiful. The WIFI hardly worked, even in the lobby.

This hotel was situated very far away from attractions, or even other restaurants. This was complicated by some road work/irrigation that was taking place on the only road in and out, and it was the equivalent of some very serious off-roading! The only place we could eat dinner was at the hotel, and even though the menu was large, they "were out" of a lot of the items. Breakfast (included) was okay, but a lot of the breads were stale and the hot food was often cold.

  • Stayed March 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
99 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 bubbles Reviewed 1 April 2013

We stayed for 2 nights in late March.

Location: it's really in the middle of nowhere. This has the advantage of being quiet, but as it's at least 30 minutes drive to anywhere else, 15 minutes of that (up to the hotel) along the worst road I've ever been on in a car, it meant we couldn't walk anywhere, and the taxis were a. difficult to get (one driver told us flat out he wouldn't drive up that road), and b. expensive. Even the hotel had trouble getting cars for us, and you had to wait at least an hour. I suppose this wouldn't be an issue as part of a tour - while we were there 90% of the other guests appeared to be in tour groups, and they left all together each morning in their provided vans.

Restaurant: Breakfast was included - the selection was poor and didn't taste good. We also ate lunch and dinner there - there's no lunch type food so you're limited to dinner meals at lunch, and in any case it doesn't taste very good. It was quite difficult to get the waiters' attention - most of the time they seemed to huddle in the corner talking.

Front desk: they spoke some English, and they weren't rude, but trying to get any help from them was like pulling teeth. Aside from the trouble getting taxis, they also couldn't help us with arranging a tour. As we've been traveling a long time we had to do a load of laundry - we could've done it somewhere cheaper if the place hadn't been in the middle of nowhere. It ended up taking them several hours to get us an answer on what to do, even though it's supposedly a provided service - and then it was incredibly overpriced (over US$60) and left on reception sofa in our own dirty shopping bag until we went to go find it. The list goes on. In general a frustrating experience.

Rooms and grounds: the rooms were spacious with comfortable enough beds, and the area is nice and quiet. Everything except the shower worked well - the shower pressure would change instantly, turning scalding hot or ice cold - not very pleasant. The grounds are quite beautiful with a little creek flowing down the middle and lots of flowers.

Sleep Quality: we slept fairly well until 6:30am one day when the front desk called us (wrong number) TWICE in a row, and 7:30am the next day when one of the staff started trying to unlock the door(!!) until I yelled. This was supposed to be the sleep in and get altitude acclimatized part of our trip, which wasn't very successful.

  • Stayed March 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank saikou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, 3 April 2013
Dear Guest Thank you for your feedback
help us to improve
I hope again for our Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Schaumburg, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 6 March 2013

We went to Sacred Valley during rainy season. So the road to get there was crazy, not sure it the taxi would make it there, but he did. Half way up the road the guys had to get out and walk so the car would make it. When we arrived it was a cute, rustic mountain retreat, The grounds are very picturesque. The rooms had wood floors, cabin like. Little patios off each room. The room is very large, with a portable heater if you need it. We ate there since there was no where else to go. The soups were amazing. The trout was very good. The breakfast buffet was nice. It was an amazing experience.

  • Stayed February 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jb101010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paul_palacios, Director of Sales at Hotel Hacienda del Valle, responded to this review, 3 April 2013
Dear Guest Thank you for your feedback
help us to improve
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Hacienda del Valle

Property: Hotel Hacienda del Valle
Address: Sector Pucara s/n Yanahuara, Urubamba 84, Peru
Region: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Urubamba
#8 Romantic Hotel in Urubamba
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Hacienda del Valle 3.5*
Number of rooms: 42
Official Description (provided by the hotel):
We are a family hotel chain with operations in 2 of the most important tourism destinies of Peru. One of our locations is Puno where it is Titicaca Lake (the highest navigable lake in the world) and the other one is in the Sacred Valley in Cuzco. Our hotel in Cuzco it's located in Yanahuara between Urubamba and Ollantaytambo city. The first one is the main city of the sacred valley and in the other one is located the biggest train station to go to Machu Picchu's ruins. ... more   less 
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Also Known As:
Hotel Hacienda Del Valle Sacred Valley, Peru - Urubamba

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