We stayed at the Sol y Luna hotel for 4 nights over Christmas in 2008. After initial reservations on turning into the road that takes you up to the property we were pleasantly surprised to walk into the most beautiful gardens that the hotel has.
Our room was on two storys with twin beds downstairs and a lounge/tv area upstairs. The rooms were well appointed with an ipod/ipod dock/tv/dvd and good bathrooms all presented in a rustic style.
We ate at the restaurant all nights we stayed there, including the special Christmas Eve dinner. Food was good, although there was a lack of vegetables with main courses (probably due to the stylish presentation used for the dishes). We were slightly surprised that the Christmas menu essentially borrowed many items of the standard menu (meaning that I ended up eating the same main course two nights in a row!).
As other reviewers have mentioned one of the main things missing from the hotel is having someone in a role of overall management responsibility. At no time during our stay was it clear who was ultimately in charge and it seemed that individual staff just performed there roles (which they did reasonably well, although occasionally were not the most friendly!). There is no real information provided to you when you arrive at the hotel either about the property itself of indeed about any of the excursions/activities available. We had to ask repeatedly about what activities were available and the receptionist only had limited information available which meant we ended up more confused than when we started. Additionally, although we knew the Christmas dinner was included there was no information provided on when we needed to be at dinner, what the menu was likely to be, or the dress code and again we had to ask to find out. Whilst none of this gave rise to any problems it did sort of make you feel that you were doing part of the hotel´s job for them.
Service was generally fine, although on one occassion we were slightly surprised to be told by the barman that we couldn´t get a drink as he was ´too busy´. Additionally, the bar shuts at 10pm and there is no mini-bar in the room.
Overall, we had a pleasant and relaxing stay and enjoyed our time here, however, it was slightly disappointing that with only a few simple tweaks the experience could have been so much better.
- Official Description (provided by the hotel):
- Our unique property is an intimate 43-casitas hotel within 328,000 square feet of beautiful gardens surrounded by archaeological attractions, and many opportunities of outdoor activities.We have 15 high end luxury casitas like that one which have private terraces and plunge pools overlooking the gardens. They all have an entry porch, foyer, living room and are equipped with heating floor system and fireplace.All the decoration of the casitas is based on the art work of renowned Peruvian artists such as Jaime Leibane and the beautiful frescoed murals by acclaimed artist, Federico Bauer which makes them all really special and unique. ... more less
- Reservation Options:
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- Also Known As:
- Sol And Luna Lodge & Spa
- Sol & Luna Hotel Urubamba
- Sol Luna Urubamba
- Sol y Luna - Relais & Chateaux Sacred Valley, Peru - Urubamba