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“Pleasant stay at the Sol y Luna”

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Sol y Luna - Relais & Chateaux
Ranked #3 of 25 Hotels in Urubamba
Certificate of Excellence
Calgary, Canada
Level Contributor
40 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Pleasant stay at the Sol y Luna”
3 of 5 bubbles Reviewed 26 December 2008

We stayed at the Sol y Luna hotel for 4 nights over Christmas in 2008. After initial reservations on turning into the road that takes you up to the property we were pleasantly surprised to walk into the most beautiful gardens that the hotel has.

Our room was on two storys with twin beds downstairs and a lounge/tv area upstairs. The rooms were well appointed with an ipod/ipod dock/tv/dvd and good bathrooms all presented in a rustic style.

We ate at the restaurant all nights we stayed there, including the special Christmas Eve dinner. Food was good, although there was a lack of vegetables with main courses (probably due to the stylish presentation used for the dishes). We were slightly surprised that the Christmas menu essentially borrowed many items of the standard menu (meaning that I ended up eating the same main course two nights in a row!).

As other reviewers have mentioned one of the main things missing from the hotel is having someone in a role of overall management responsibility. At no time during our stay was it clear who was ultimately in charge and it seemed that individual staff just performed there roles (which they did reasonably well, although occasionally were not the most friendly!). There is no real information provided to you when you arrive at the hotel either about the property itself of indeed about any of the excursions/activities available. We had to ask repeatedly about what activities were available and the receptionist only had limited information available which meant we ended up more confused than when we started. Additionally, although we knew the Christmas dinner was included there was no information provided on when we needed to be at dinner, what the menu was likely to be, or the dress code and again we had to ask to find out. Whilst none of this gave rise to any problems it did sort of make you feel that you were doing part of the hotel´s job for them.

Service was generally fine, although on one occassion we were slightly surprised to be told by the barman that we couldn´t get a drink as he was ´too busy´. Additionally, the bar shuts at 10pm and there is no mini-bar in the room.

Overall, we had a pleasant and relaxing stay and enjoyed our time here, however, it was slightly disappointing that with only a few simple tweaks the experience could have been so much better.

  • Liked — Beautiful gardens and good location
  • Stayed December 2008, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
Helpful?
Thank RobM74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,294 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
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English first
Chicago, IL
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 14 November 2008

We just got back from our two week honeymoon, which we started with two amazing nights at Sol Y Luna. We had great service the entire time at the hotel and felt very much at home. Our one-room bungalow was very comfortable with a beautiful bathroom. And the view of the mountains was incredible! The gardens are as everyone else has described them, gorgeous! We were there at the beginning of the rainy season so it sounds like we got quite the show with the flowers.

The food was by far the best we had during our entire two week trip. We loved all the local specialties and the creativity in assembling the meals. Breakfast was a wonderful spread of familiar and unfamiliar foods. The wine wasn't so hot, but we never ordered a bottle, only by the glass, so I'm guessing we might have gotten something better that way. We both had services in the spa, which was beautiful. Before our massages I wish the therapist had consulted with me a little bit because my massage was a bit rougher than I'd like, but my facial was very nice.

We also did the tour of the Pisaq market and I would absolutely recommend this, very nice half day tour.

  • Liked — The Food!
  • Disliked — Nothing!
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank sec1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 October 2008

Fabulous unique hotel in wonderful loaction for all the major attractions. The staff are extremely professional in every way and every detail has been thought of to make a guests stay special. Wonderful food and interesting and varied menu. Wish I could have stayed longer to sample more of the food. Rooms well equipped and very comfortable. Would thoroughly recommend.

  • Liked — Very individual and different
  • Disliked — Nothing
  • Stayed October 2008, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank MarcusSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rutland
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed 5 October 2008

Fantastic location and a lovely place to stay, almost the best of the places we stayed in our 19 days in Peru. Two storey bungaglow with its little stained glass windows of the sun and the moon behind our bed, so beautiful. Very comfortable room overall and well appointed. We only had a very brief stay here, arriving late afternoon and leaving early next morning to catch the train to Machu Pichu. With hindsight we should have had two nights here to enjoy it more fully.
The only downside was the waiter in the dining room that evening. He seemed offended when we said that we did not want to drink alcohol and also that we did not want a large meal (we had a very large lunch on the way ) Both my husband and I only ordered one course. We found his attitude somewhat surly. When we left the dining room the waiter appeared to slam the door behind us. All the other staff were polite, friendly and helpful.

  • Liked — Location
  • Disliked — Surly waiter
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ourworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buffalo, NY
Level Contributor
78 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed 23 September 2008

I must also rave about the Sol Y Luna hotel in the sacred valley. The surrounding scenery are simply breath taking and the accomodations are just wonderful.
It was lovely to come out of the Jungle and into the mountains and this beautiful hotel. The room was spacious and well appointed and the bathroom was quite luxurious.
Most enjoyable of all was the facial and massage in their spa.
I would highly recommend a stay at this beautiful hotel.

  • Liked — outstanding views
  • Disliked — no tv
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank missmc123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cullman, Alabama
Level Contributor
68 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
5 of 5 bubbles Reviewed 28 August 2008

The Sol y Luna looks like it jumped off the front of a post card. The grounds are GORGEOUS. The surrounding mountains help give you a feeling that you are nestled in a special place. Flowers were in bloom all around the property even though it was the middle of winter.
We had a 2 story bungalow, #5. The room was immaculate. We went in August and even though it was the middle of winter, were plenty warm during our stay. We had a plug in heater and extra Alpaca blankets in the closet to keep us toasty. The staff was super accommodating and friendly. We turned in laundry and were told it would be ready in two hours; it was delivered on the dot.
The spa is very nice. The changing rooms leave a bit to be desired but overall the common area and rooms are just what you would expect at a good spa. My husband and I both had massages and they were amazing!
Dinner was excellent and the breakfast buffet had just about everything you can imagine. I had the best ceviche ever here. We ended up having room service for dinner as my husband was suffering from the altitude with a horrible headache (thank goodness I brought the prescription medicine Diamox-highly recommend taking with you just in case. He was back to normal again roughly an hour after taking)
In the end, our bill with 2-hour long massages, laundry service, dinner (2 entrees, appetizer, drinks and a few other drinks during our stay) was only $260. I didn’t think that was bad at all considering the quality of the services and food.
Hiking the Inca trail and visiting the Sacred Valley were the highlights of our vacation. I am so thankful our travel agent recommended staying at the Sol y Luna as it made our trip even more memorable.

Extra: Even if you don’t stay here, HIGHLY recommend a day excursion to the Sacred Valley. The drive from Cusco is breathtaking. On the way you can stop at the town of Chinchero to see the ruins, then on to the ruins of Moray, the Salt mines and fortress of Ollantaytambo. There is also hot air ballooning with Globos de los Andes that we were going to do but they were unable to fly due to some paperwork issues with the government.

  • Liked — The beauty of the property!
  • Disliked — Nothing!!!
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank lfisgd746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Channel Islands
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 11 August 2008

We were dreading staying at this hotel after a couple of bad experiences in the earlier part of the tour.

However on arrival our fears evaporated. The hotel grounds are beautiful and the cottages are well appointed with just enough facilities for an enjoyable stay. The restaurant was also excellent although the food was a little cold on arrival.

We viewed the spa which was not used due to lack of time, it looked clean and well equipped. There is also a ranch with a large selection of well cared for horses offering various activities.

Our only regret was that we were not staying longer.

  • Liked — The location and the cottages
  • Disliked — Cool food
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank worldtraveller078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sol y Luna - Relais & Chateaux

Property: Sol y Luna - Relais & Chateaux
Address: Fundo Huincho Lote A-5, Urubamba 069, Peru
Phone Number:
Region: Peru > Cusco Region > Sacred Valley > Urubamba
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Urubamba
#2 Business Hotel in Urubamba
#3 Romantic Hotel in Urubamba
#3 Spa Hotel in Urubamba
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sol y Luna - Relais & Chateaux 3.5*
Number of rooms: 43
Official Description (provided by the hotel):
Our unique property is an intimate 43-casitas hotel within 328,000 square feet of beautiful gardens surrounded by archaeological attractions, and many opportunities of outdoor activities.We have 15 high end luxury casitas like that one which have private terraces and plunge pools overlooking the gardens. They all have an entry porch, foyer, living room and are equipped with heating floor system and fireplace.All the decoration of the casitas is based on the art work of renowned Peruvian artists such as Jaime Leibane and the beautiful frescoed murals by acclaimed artist, Federico Bauer which makes them all really special and unique. ... more   less 
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Also Known As:
Sol And Luna Lodge & Spa
Sol & Luna Hotel Urubamba
Sol Luna Urubamba
Sol y Luna - Relais & Chateaux Sacred Valley, Peru - Urubamba

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