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Regency Golf Hotel
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Reviews (769)
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All reviewspunta carretas shopping mallgreat locationrio platawonderful stayrestaurants in the areawalking distancewonderful hotelroom servicehamhot waterfront desk staffblockconferencebidet
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Reviewed 9 June 2012

We have been travelling to Montevideo frequently for 3 1/2 years now and at first tried a number of hotels in the area. Regency Golf is by far the best in the area.

The reception staff and the general manager are there to provide the utmost in customer service from the time you arrive until departure.

On this particular visit, Ilana, the General Manager, offered to upgrade us to a suite as we would be staying there for over 2 weeks and purchasing a lot of household items for our new apartment. She saw us carrying some of the items in and inquired regarding our stay. She also was kind to offer to make a reservation for us that their Carrasco property if we decided to take a break over the weekend from all the shopping! What a nice jesture and very typical of the way we have been treated whenever we stay there.

As always, the room was very spacious, clean and well equipped. The new breakfast offerings were a wonderful start to the morning and as always the reservations staff was exceptional.

One of the best features of the hotel is its location. It is walking distance to most of the fine dining restaurants in the Punta Carretas dining district, a few minutes from Punta Carretas Shopping and the bus stop. You can easily walk down to the Rambla and walk for miles along the Rio Plata.

In Punta Caretas, the Regency Golf Hotel is the best and only place to stay when visiting Montevideo. It offer exceptional accomodations, service and value.

  • Stayed: May 2012, travelled as a couple
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1  Thank GoneTropo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Dear Mr.

Thank you very much for all your positive comments.
It is a pleasure for us that has been good in the Regency Golf.

See you soon.
Thank you!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

My wife and i stayed at the Regency and really enjoyed our time there. Here is a video of our room. http://www.youtube.com/watch?v=2msvSDv_l74

For fun, we walked only a few short blocks to a major shopping attraction Punta Cerretas. Here is the video from the short walk. http://www.youtube.com/watch?v=c9fA16UmBmU

We walked to the river and from there went in a number of directions for food and entertainment. One thing i did not like was the underground parking which I felt was a little tight but we made our way through it. I'd highly recommend it for location alone.

  • Stayed: November 2011, travelled as a couple
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Thank perrytexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romina P, Encargada de Reservas at Regency Golf Hotel, responded to this reviewResponded 24 May 2012

Dear Guest:

Many thanks for your comments.

Has been a pleasure to welcome you to our Hotel.
Still you have many places to visit in Uruguay, and we hope to see you soon again at Regency Golf - Hotel Urbano.

Kind regards,
Romina Pagliari

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Reviewed 10 March 2012

Very good place to stay, close to everything, good service, nice and cosy hotel. Defiantly recommended and will come back

  • Stayed: February 2012
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Thank Pdiazmenjivar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Romina P, Encargada de Reservas at Regency Golf Hotel, responded to this reviewResponded 24 May 2012

Dear Guest:

Thank you for your comments.

Has been a pleasure to see you at our hotel.
We hope to welcoming you again.

Kind regards,
Romina Pagliari

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2012

First of all, if they give you room 105...ask them to change to a different floor or room. Room 105 was on the first floor right by a stairwell that led to the lower level dining area. The acoustics was horrible as everything echoed straight up the stairwell and around to our room. We asked to be moved to a different room and were told they were booked for the 4 nights we were there. Upon check out I left my jacket with iPod in the closet. I immediately called them from the airport once I discovered this. The young lady that answered the phone told me she would check the room and they could Fed Ex to me in Buenos Aires and I could email the Buenos Aires hotel info with address to them once I arrived in Buenos Aires this was all on very early Friday morning. I emailed the hotel address and called later that afternoon, a young man confirmed they found my jacket and iPod and were awaiting a call from Fed Ex. I emailed later in the afternoon and asked regarding Fed Ex delivery. No reply. I emailed again Saturday three separate times, noreply. So I called again. They stated Fed Ex is closed on weekend and I would have to wait and call them again on Monday. I sent an email. No reply. So I contacted the site I used to book the hotel who sent the hotel an email asking them to reply to my emails. I then immediately received an email from the hotel stating responses to all of my emails all bounced back. ????? included in their reply was a comment stating they were looking for my items...??? I was already told they were found....very confusing. To make a long story short, by Monday afternoon it was already too late to send my jacket and iPod via Fed Ex as we were already leaving back to California.

The hotel told me that in order to send me my belongings, I would have to open my own Fed Ex account....but the very first person I spoke with told me they could send Fed Ex without a problem. asked them to please send to me and bill my credit card on file. I was informed the hotel did not have a Fed Ex account, this is, after-all, a good sized hotel...I find it difficult to believe they do not use Fed Ex for any business purposes. I asked how they usually return forgotten items to their customers and did not receive a reply.

I felt this was all very poor customer service. I also realize it was my fault for forgetting my jacket, but these things do happen, and I am sure I'm not the first nor will I be the last to forget something. Because of this needless merry go round I was on with the employees and the location of our room, I would not recommend anyone stay at this hotel.

On arrival in California, I contacted Fed Ex, created an account and another 4 emails later finally received a confirmation from the hotel that my items were on their way.

Room Tip: don't stay in room 105 or forget personal items
  • Stayed: February 2012, travelled as a couple
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2  Thank vmcern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Madam,
Thanks a lot for your comments. The hotel has 9 floors and 65 rooms and it´s really important for us to know your preference to accommodate you on your visit, even though it´s a preference we will do our best to please all. We are glad your belongings included your high value iPod was found and sent home.
Hope to see you soon at the Regency Hotels.
Regards, Ilana & Staff

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Reviewed 24 February 2012

Location was ok: 2min walk to the Punta Carretas Mall. Lots of coffee shops and restaurants around but you do need to walk around to spot them. Taxi cost us$100 UR pesos to Ciudad Vieja (which is $5 US), but many bus stops down the street from the hotel. Beach was a ways away.

Overall our room was clean, well decorated and comfortable. But our room (608) had a terrible sewage smell.

Breakfast was ok, nothing special.

Staff was unfriendly and not helpful.

Would not stay at this hotel again.

  • Stayed: February 2012
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2  Thank Vancitygurl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear guest,
Thanks a lot for your honest comments, we need from them to improve every day and became the best in town. We will be very glad to host you again so you can enjoy your visit at Montevideo.
Please do not hesitate to contact us. Hope to host you soon!
Regards, Ilana Gateño General Mgr.

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