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“Very good” 5 of 5 bubbles
Review of Sofitel Montevideo Casino Carrasco & Spa

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Sofitel Montevideo Casino Carrasco & Spa
Ranked #6 of 86 Hotels in Montevideo
Certificate of Excellence
Sao Paulo, Brazil
Level Contributor
89 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very good”
5 of 5 bubbles Reviewed 22 December 2013 via mobile

It is a wonderful freshelly renovated hotel.The spa is really good and people very very polite.
The Bar is beyond beautiful.
Will come back for sure.
The best hotel in Montevideo. Uruguay.
It is a little far away from the downton area but you may easily take a cab or rent a car. I did the rental. Perfection!

Stayed December 2013, travelled as a couple
Helpful?
Thank Emilio01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 26 December 2013
Dear "Emili01",

We are happy to learn that you had a lovely time at the Sofitel Montevideo Casino Carrasco & Spa during your stay. Thank you for sharing your review with us and fellow travelers. Please do come back, we will be honored with your visit.

Wishing you a Magnifique 2014!

Kind Regards,

Camilla T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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862 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Columbus, Ohio
Level Contributor
109 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
3 of 5 bubbles Reviewed 15 December 2013

Staid here for two nights and thought the hotel itself was beautiful it is a very old building. It's right on the water and in a very nice part of town, back behind the hotel there are some restaurants and shops and it felt very safe and nice to walk around. The room was new and nice the bathroom seemed a little weird (huge shower small vanity area) but very pleasant. Unfortunately, they were doing construction on the floor above and below us so there was construction noise throughout the day. While this will obviously get fixed it was annoying. The staff was generally helpful except for at the restaurant where the service was a little subpar, breakfast is very nice though. Overall, a nice experience.

Room Tip: A room in the front of the hotel overlooking the water is very nice.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JaK_travels7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 24 December 2013
Dear "JamesK_Travel",

Thank you very much for taking the time to write a review about our hotel. We are happy to know that your overall experience was positive and we would like to apologize for the incovenience with the noise, please rest assured that the appropriate measures are already being taken in order to prevent future occurences.

I remain at your disposal and hope to welcome you back once again very soon!

Sincerely,

Camilla T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
133 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 21 November 2013

Excellent renovation, great taste in combining contemporary and beginning of the century architecture. Rooms with excellent equipment and up to date technology. Very pleasant staff who makes you feel really welcome. Very nice breakfast buffet, excellent dinner menus and wine list.
Probably the best hotel in Uruguay.

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jean Pierre F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 2 December 2013
Dear "JPF-CH",

Thank you very much for taking the time to share your memories about your visit with us on Trip Advisor. We were delighted to learn that you had a nice time with us, that your were able to enjoy our Food & Beverage facilites and we feel honoured to be rated as the best hotel in Uurguay.

We hope to receive you again soon and wish you a Magnifique afternoon!

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich
Level Contributor
128 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 30 September 2013

Stunning new Hotel in the historical Carrasco Casino Building.
The exquisitely designed rooms are modern and comfortable. The bathtub stands openly and the rain shower is great. The toilet has a separate door. Beds are extremely comfortable.
The Spa is wonderful, brand new and clean with great pool that goes from inside to outside. The water is cold, however is very refreshing after the Sauna. Changing rooms with a wide range of amenities. The service at the Spa is friendly and helpful.
The restaurant is glamorous but the bar has a bit of a cold atmosphere. The breakfast is delicious and features a wide range of specialties however the Team should go over a proper Eggs Benedict training. Also, some breakfast items have to be paid extra.
Staff is well trained but could be a tick more friendly and going the extra mile.
Overall an amazing property I would always revisit.

Room Tip: pay the extra for a Suite, its well worth it
See more room tips
  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sveenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 3 October 2013
Dear Sveenz,

Thank you very much for all of your comments, which will be shared with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to hear you have enjoyed our SoSpa and that our Sofitel MyBed has provided you with a good night sleep. Your feedback regarding the Eggs Benedict will be shared with our Executive Chef so that we can improve them.

We hope to welcome you back in the near future!

Best Regards,

Camilla T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buenos Aires, Argentina
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 28 September 2013

Great hotel, originally from the 1920's and recently completeley restored. Great work altought rooms have weird bathrooms. Not bad, but the design is akward, uselessly complicated. the toilet is separated and the toilet room per se is tiny and light is not enough. No bath-tub in the room I had, just shower. Besides that, great place to stay. Amazing bed, really like sleeping on a cloud! couldn't ask for a better one. Nice room, with lots of amenities, and excellent overall quality.
Room comfy enough to work, if taht's the purpose of your travel. I missed the iron and the ironing table...
Breakfast is super, with variety and fine french pastries and specialties, really tasteful. Great place to eat, also!

Room Tip: Get a room looking to the sea!
See more room tips
  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MotorwebArgentina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 3 October 2013
Dear MotorWebArgentina,

Thank you very much for your attentive feedback, we are glad to hear you had a lovely stay with us and that you enjoyed our Breakfast. Our Sofitel MyBed feels definelety like sleeping on a cloud, you could not have described it better!
All of our Suites have a bathtub, in case you would like to relax in your next stay with us. Our Guest Service will be more than happy to provide you an iron an its table.

I remain at your disposal and wish you a very nice Weekend!

Best,

Camilla T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 September 2013 via mobile

We stayed for the weekend in one of the ocean view suites (Monet). Gorgeous room with a living room, bedroom, closet, illy coffe maker, bathroom with a bathtub, separate shower and two toilet seats. The hotel itself is stunning, with great architectural design, extremely well decorated and located in and upscale neighborhood. The staff was really good and helpful. We even got them to return our rental car to Europcar since the battery went dead and we were late to catch our flight. However, there were two problems. Indoor pool was still not operational (as other reviewers had mentioned before) and even in our fancy room, the water from the shower would still try to flood the bathroom floor. Awkward for such an expensive room. But apart from that, our stay was amazing. I would definitely come back.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank fcblume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Camilla T, Assistant General Manager & Quality Coordinator at Sofitel Montevideo Casino Carrasco & Spa, responded to this review, 25 September 2013
Dear "fcblume"

Thank you very much for sharing your nice stay with us to the other fellow TripAdvisor visitors. We are very happy to hear that you have appreciated our Suite Monet, indeed it was a wonderful choice of yours!
We acknowledge that glass doors in some of our bathrooms are definitely an opportunity to improve our product and we are already working on it.

Hoping to receive you again soon, I wish you a wonderful day!

Kind Regards,

Camilla T.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Montevideo Casino Carrasco & Spa

Property: Sofitel Montevideo Casino Carrasco & Spa
Address: Rambla Republica de Mexico 6451 esq. Arocena, Montevideo 11500 , Uruguay
Region: Uruguay > Montevideo Department > Montevideo > Carrasco
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 86 Hotels in Montevideo
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Montevideo Casino Carrasco & Spa 5*
Number of rooms: 116
Official Description (provided by the hotel):
Enjoy the French art of hospitality while staying in the district of Carrasco, the best location in Montevideo. With 116 rooms and luxury suites offering a high level of comfort and privacy, a revitalizing spa, a tempting restaurant, a vibrant bar and the charming Tea Gallery, the renovated Sofitel Montevideo Casino Carrasco and Spa will take you back in time to the glamor and history of the early 20th century. Perfect for both leisure and business guests. ... more   less 
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