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“Good Experience” 4 of 5 bubbles
Review of Sheraton Montevideo Hotel

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Sheraton Montevideo Hotel
Ranked #21 of 86 Hotels in Montevideo
Certificate of Excellence
Charlotte, North Carolina
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good Experience”
4 of 5 bubbles Reviewed 20 July 2014

Stayed here for 2 nights for pleasure while working in South America. Hotel is clean and nicely located near dining and shopping. Connected to a large mall with big chain brands which is convenient if you're looking for that sort of thing. Staff was friendly and most spoke english well. Hotel arraigned transfer to/from hotel. Close to the shore and running/walking path. Wifi was mediocre at best. Location felt very safe.

  • Stayed July 2014, travelled solo
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, General Manager’s Assistant at Sheraton Montevideo Hotel, responded to this review, 21 July 2014
Thank you for visiting our hotel and taking the time to share your experience. We work very hard to sustain our standards all over Uruguay and over the world. We try to keep the promise we make to our guests and we are happy that it did satisfy you. We hope to see you bak in Montevideo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,021 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 18 July 2014 via mobile

The hotel is conveniently located in the Punta Carretas business and residential area. Nice views from the rooms facing the river.
The facility is somewhat dated and feels like being in the 80's.
The lounge is very small and gets crowdy very quickly. Food quality and service there is below average.
The staff in general is rather indiferent. One interesting thing: this is the only SPG facility were I never got a Platinum upgrade (although I visited several times, I have always been told that no suite was available although they would show available on the website).

Stayed April 2014, travelled on business
Helpful?
2 Thank Aurelien N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BsAs
Level Contributor
174 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

This hotel is well located and it is a comfortable type with good amenities such as the spa, gym , jacuzzi and swimming pool. The rooms are big enough and the ones facing the coast are better than the ones facing the shopping mall. The breakfast is good but rather limited the offer. There is a tiny toaster for example so there is a line in the morning and the scrambled eggs are put in a tiny bowl that can only cater for two people so unless you get up early there is no way you can even taste. One can go from the hotel to the shopping mall without leaving the hotel so it is an easy option as there is a food court, banks and several shops. Check your bill as they added extras that I had not consumed!

Room Tip: Facing the coast so as to enjoy the view!
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patricia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, General Manager’s Assistant at Sheraton Montevideo Hotel, responded to this review, 14 July 2014
Thank you very much for your comments. Our main objective is to accomplish and exceed the expectations of our guests, and we are glad that your stay with us was a pleasant one.
The connection to the mall is something that we have as a plus to our guests, so they can go easily to the mall.
Hope to see you on your next stay in Montevideo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level Contributor
127 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 26 June 2014

After several visits in Montevideo, i decided this time to try the Sheraton.
One of the better decisions take. Great Hotel, very good service, As most of the Uruguayan people, very pleasant staff, always with the willing to help.
Rooms very nice, well maintained. Breakfast was nice, and of course the location is great.

For sure i will be back on my next trip. Recommended.

Room Tip: Try to get the view to the sea/beach, and as higher floor as possible.
See more room tips
  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WillyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, General Manager’s Assistant at Sheraton Montevideo Hotel, responded to this review, 14 July 2014
Thank you very much for your review. We work very hard to sustain our standards all over Uruguay and over the world. We try to keep the promise we make to our guests and we are happy that it did satisfy you. We hope to see you bak in Montevideo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Whole World.
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Nice Montevideo Stay.
June 23, 2014
This is a great hotel to start off your stay in Uruguay.
The rooms are comfortable and beds are what you expect from Sheraton .
The culb lounge is my favorite stop in the mornings of evening to sit back and think about me next projects.

There is no need to rent a car at the airport as the hotel has 3 rent a car location right in the area with great rates. The hotel is also hooked into a Great Mall "Punta Carretas Shopping" that has everything from a large and very nice grocery store to movies , shopping and restaurant's .

This is my second stay at this hotel and i really want to thank Susan Beaz in the club lounge for her excellent service in the morning's. She is always very professional and provides excellent customer service. I will be be coming back to this hotel for vacations and on business.

I also recommend this hotel because of the recognition they give to your level of the "SPG" Program.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sammy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, General Manager’s Assistant at Sheraton Montevideo Hotel, responded to this review, 3 July 2014
Thank you very much for your comments. We will share them with our associates, especially Susan. We work very hard to sustain our standards all over Uruguay and over the world.
We try to keep the promise we make to our guests and we are happy that it did satisfy you. We hope to see you back in Montevideo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 7 June 2014

Great hotel. Hotel is clean and well maintained. Connected to a nice shopping mall and grocery store, which is so nice when the weather can turn bad and rainy in the winter months. Rooms are nice and spacious with a nice workout room.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, General Manager’s Assistant at Sheraton Montevideo Hotel, responded to this review, 11 June 2014
Thank you very much for your review. We work very hard to sustain our standards all over Uruguay and over the world. We try to keep the promise we make to our guests and we are happy that it did satisfy you. We hope to see you bak in Montevideo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curacao
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 May 2014 via mobile

Usually we do not stay at the Sheraton-hotels. This time was an exception, due to unavailability of others. Our stay was very pleasant and far above our expectations, the people were very friendly, the location is nice and near the 'mallecon' and the breakfast buffet is very good. They definitely changed our perception of the Sheraton brand.

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travel-queen1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentina S, Gerente at Sheraton Montevideo Hotel, responded to this review, 19 May 2014
Thank you very much for your review. We really appreciate that you took your time to comment about us. We try to keep the standards of service highly and are happy that it did satisfy you. We hope to see you in your next time in Montevideo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Montevideo Hotel

Property: Sheraton Montevideo Hotel
Address: Victor Solino 349, Montevideo 11301, Uruguay
Phone Number:
Region: Uruguay > Montevideo Department > Montevideo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Montevideo
#4 Spa Hotel in Montevideo
#7 Romantic Hotel in Montevideo
#8 Luxury Hotel in Montevideo
#11 Business Hotel in Montevideo
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Sheraton Montevideo Hotel 4.5*
Number of rooms: 207
Official Description (provided by the hotel):
Located in the fashionable residential area of Punta Carretas and overlooking the serene Rio de la Plata, our hotel is a great choice for business and leisure travelers. Adjoined to the Punta Carretas Shopping Center, and only 200 meters from the Golf Club and the promenade, you are surrounded by the comfort of one of Montevideo's most important residential neighborhoods. Montevideo, the capital of Uruguay, is a very cosmopolitan city - the result of successive European migrations. With 1.5 Million inhabitants, the city lies along a beautiful beachfront. Landmarks include the Cerro (hill) for which Montevideo (from the Portuguese Monte vide eu, which means "I see a hill") is named. ... more   less 
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Also Known As:
Sheraton Montevideo
Montevideo Sheraton

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