We called the booking number to see if we would be able to take a cruise while on the Island. The girl answering the phone was friendly and polite; I explained my mother was almost 80 and wasn't too mobile. The woman for the reservations said it would be fine for my mother to get on and off the boat. It was very windy and she told us to call back in an hour to make sure the boat would still be going out. We did as she suggested and called - she said they would be sailing and to meet the boat captain later that afternoon.
We arrived at the wharf early and met the captain. After seeing the set up for getting my mother on and off the boat, I was not too sure. She was to climb down 3-4 steps (like on a straight down ladder) then step from the ladder onto the back of the boat (small swim step) the had to walk around to the front part of the boat. There weren't any railings, but boat ropes to guide her. She was a trooper and climbed on - she was so excited to take the Sunset Cruise, she didn't want to miss it.
Because the boat was difficult to get on we asked our Captain, Alberto, if we could just sail. We weren't sure if snorkeling was in the plan because it was so windy. His reply was "I sail the boat out there, we tie it there and if you want to swim, swim .. if not, just look at the mountains." That should've been our first clue.
The trip started out okay, but got worse as it went on. The wind didn't die down, it was windy and rough the whole time. We arrived at the snorkel location and it was very windy, very choppy. My wife and I got in the water first. Then my father and mother got in. The snorkeling was terrible as the visibility was not good because of the wind and churn. My mother got in the water okay but didn't last long because of the cold. She boarded the boat and proceeded to get seasick while bobbing around waiting for the rest of us to get out of the water.
The snacks for after snorkeling were little sandwiches and some pound cake. My parents weren't interested in food since my mom was seasick. What was most annoying was that Alberto, our captain, figured he would help himself to the food ... regardless of whether I wanted any or my wife. The food is for the customers, not the staff.
Once the rest of us got on the boat, we started heading back (no sunset since it was ALL clouds), it was very rough and choppy with swells close to six or eight feet. We arrived back to the wharf (now dark) and Alberto was so concerned about his payment, he left my mother's safety exiting the boat to me and my 80 year old dad.
Sunsets aren't guaranteed, but the treatment (or lack of) we received was more than disappointing. It was too rough to take people out - especially two of whom are 80 years old. The booking company and captain were more worried about making money than making memories. This was a memory - a bad one that we won't ever make the mistake of doing again.
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