Yes, sometimes you need to recheck the details. We were on transit back home and it was the time when flooding was on the increase in January. We expecte to be booked in at the Tanoa International, only to find out it was the Tanoa Skylodge. This could have been an oversight with better results, however when we got there, we were put in Standard rooms when we had booked and paid for Premium rooms which are significantly better, larger and from the Tanoa Web site, clearly shows the difference. Our rooms were like a dorm (This place caters for backpackers rooms) which in itself is not a problem if that is what you are expecting.
We made an official complaint to out travel agents (twice) and in both cases, Tanoa Skylodge stated that these Standard rooms had been upgraded and were now Premium rooms. Not good enough and clearly Tanoa did not want to admit they effectively downgraded us. Our travel agent gave a refund for some of the money. I don't know if they recovered from Tanoa Skylodge.
Rooms were small, outside door did not open properly, outside chairs were broken are a few of the items we came across. The other room had sheets that were stained and the kids said there were feas.
Because the rooms are dorm like, we were treated with party noise until 2.30am when I rang reception to tell then to sort it out. In the end we were only in our rooms for the minimum time, opting to get up early and wait for the transport to the airport.
So in summary, 5 of us stayed there. We never want to go back. In addition, this is still some distance from the airport. There are better places to go to and much closer to the terminals.
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- Also Known As:
- Nomads Skylodge Hotel
- Tanoa Skylodge Hotel Fiji/Nadi