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“Handy for 1 night stopover”

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Tanoa International Hotel
Ranked #5 of 25 Hotels in Nadi
Reviewed 30 April 2014

Only stayed one night. Very near airport - its where most of the airline crew stay. Room was average but was booked last minute and only needed a room for a few hours. HOtel looked jaded. Staff were lovely!

  • Stayed: April 2014, travelled on business
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Thank JaniceL579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 8 June 2014

Bula Janice L

Thank you for taking the time to write your review.

I am glad the hotel served your purposes, and that you found the staff lovely.

As a company we are looking at some quite major changes to the rooms later this year.

I do hope we can welcome you back to Fiji in the future.

Vinaka and Regards

Matthew Gillespie

General Manager'
Tanoa International Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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264 - 270 of 539 reviews

Reviewed 20 April 2014

Stayed here for six nights in an executive room. Safe locker not working. Toilet flush not working for the whole time. Problems with internet usage charges. Reported to smiling and friendly front office staff who virtually did not follow up on the issues. Wife made an appointment for a massage scheduled for two hrs before check out. Masseur late by almost an hr...have stayed here a few times before and the place is generally on a declne.

  • Stayed: April 2014
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1  Thank Knights24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 21 April 2014

Bula Knights24

Thank you fr taking the time to write your review.

Firstly I do apologise for your experience at the Hotel.

I would like the opportunity to discuss this further with you, to gain more information. Could you please make contact with me via gm.tih@tanoahotels.com

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2014

This is my second review of the Tanoa in a year. My last review was a bit negative. I stayed at the Tanoa recently for a week for a conference, and confess I was not looking forward to it - but found things to be much improved. So in fairness, I am updating my review.

I had a week of meals and meetings at the Tanoa. I found the service to be outstanding, the food to be really good and moderately priced, especially the pizzas and the Japanese restaurant, the room to be comfortable, and the pool to be clean and relaxing. The conference logistics were handled efficiently and staff were always on hand to help iron out difficulties.

There are things that could be done to improve the Tanoa even further. The most important thing is disability access - there are not enough accessible rooms which is an issue. More trivial things include the spa - more flexible opening hours would be great. It closes at 5 and if you are in nadi for work, you miss out.

But I all, I had a great week at the Tanoa, and recommend it for conferences, transit and short breaks.

  • Stayed: April 2014, travelled on business
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Thank malolava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 21 April 2014

Bula malolava

Thank you for taking the time to write your review.

It is very pleasing to read that overall that you are seeing improvements at the hotel, and that your meetings went well.

I will pass your feedback re the Spa to the operator. Accessible rooms are currently under review,

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

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Reviewed 12 April 2014

Stayed there for 8 nights mid-March, in one of the rooms with two double beds. It's a large complex, with a swimming pool, a spa, a restaurant and a little cafe with take away coffee and milkshakes.

Room is good size, bathroom with bath tub (no separate shower), tea/coffee, kettle, mini fridge, flat screen TV, exit to the garden, with 2 chairs and a little table so you can enjoy breakfast outside. Very good aircon and a ceiling fan, we mostly used the fan when inside. WiFi is FJD8 per hour, FJD40 for 24 hrs total (can be used within 48 hrs max).

There's airport shuttle to take you from and to the airport. Free on-site parking is available as well.

Buffet breakfast looks nice, but I didn't have it. Had dinner at the restaurant once. My husband's seafood dish was very nice, but with mine, lamb shank cannelloni, there was some 'misunderstanding', so I ended up waiting for an hour. When the dish was brought, the pasta shells were undercooked, but meat was absolutely perfect. I have received about 20 apologies, brought complimentary salad, mocktail, and we weren't charged for dessert. Although, I couldn't enjoy my dinner to the fullest, but they did everything possible not to have an unhappy customer.

Now, cleanliness. In general, not too bad, but dusty where you have to stretch or bend down to clean, balcony door glass cracked a long time ago and not changed or even taped, curtains are very dirty.

If you are lucky enough to have very happy neighbors, sleep quality isn't that great, ours had party twice until dawn and hotel staff didn't do anything to quieten them down. Note, I didn't ask them to...

Overall, quite acceptable, given you're not a clean freak, and if you get a room booked at a good rate. Don't mind staying there if visit again.

  • Stayed: March 2014, travelled as a couple
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Thank renatasydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 15 April 2014

Bula renatasydney

Thank you for taking the time to write your detailed review.

While it seems that in general we satisfied your needs during your stay with us it is disappointing to read of your experience in the restaurant and of some defects in your room.

While the team in the restaurant tried their best to make up for the delay in your meal arriving, it should not have happened in the first place. I do apologise for this.

I have discussed your feedback regarding your room with the housekeeping department and we are working to improve in this area.

I do hope we can welcome you back to Fiji in the future.

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014 via mobile

Not the best of the best , however a good spot. Although I believe that their food and beverage outlets needs to get more inviting. They probably need a re-vamp. Also the rooms are pretty basic they need an upbeat change over. The competition is getting intense so you guys need to get on the trend.

Stayed: November 2013, travelled with friends
1  Thank ChrisTall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 15 April 2014

Bula ChrisTall M

Thank you for taking the time to write your review.

Feedback, both positive and constructive, is important to us.

I have passed many of your comments on, and you will be pleased to hear that we as a company are working towards some major work around the look and feel of the property.

I do hope you choose Tanoa again when you are in Nadi.

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Spent a week here at a conference. Staff is very friendly and food was very good and reasonably priced. Lots of options for breakfast.

The room was spacious but quite basic. Internet was expensive and very slow. The gym was also less than adequate.

Stayed: March 2014, travelled on business
2  Thank OReilly39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 15 April 2014

Bula OReilly39

Thank you for taking the time to write your review.

It is pleasing to read that you found the team at the hotel to be friendly and that you enjoyed your meals during your week at the hotel for conference.

We are as a company currently working towards starting major work in the many of the guest rooms.

I do hope we will have the chance to welcome you back to Fiji in the future.

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

The hotel is located close to Nadi International airport and provides free shuttle bus to/from the airport. Go to the international Arrivals area exit and call for pickup from there. This hotel is used by airline crews and you will be probably picked up by the same bus.

While airline teams usually get the new wing of the building, others may get an old one and it is bad.. Noisy and smelly aircon, uncomfortable bed, insects, lack of maintenance, etc.
Internet is overpriced... Taxi driver will charge you F$30 for just a short ride to the beach.

There are two small restaurants, a bar and a pizza stand in the hotel. The pizza was actually good. There is also a coffee shop in the lobby (open from 7am) so I was tempted by the promise of cappuccino... This was a mistake :-).

The staff were friendly and tried to do their best ...

I'd still recommend this hotel for an overnight transit stay as security and reliable transport are more important in those parts of the world.

  • Stayed: March 2014, travelled on business
    • Value
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2  Thank Aisle_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanoahoteltih, General Manager at Tanoa International Hotel, responded to this reviewResponded 15 April 2014

Bula Aisle_Walker

Thank you for taking the time to write your review.

Thank you for your candid feedback. I have to apologise for your experience. I have discussed your feedback with Maintenance and Housekeeping, and we are working to improve in these areas.

If you are returning to Fiji in the future, and need transit accommodation in Nadi, please do contract me directly via gm.tih@tanoahotels.com and we will do our best to make amends for your previous stay.

Vinaka and Regards

Matthew Gillespie

General Manager
Tanoa International Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tanoa International Hotel

Address: Votualevu Rd, Nadi, Viti Levu 9203, Fiji
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 25 Hotels in Nadi
Price Range: £63 - £117 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Tanoa International Hotel 4*
Number of rooms: 148
Official Description (provided by the hotel):
Tanoa International Hotel offers airport accommodation set amidst lush tropical gardens, with sensational facilities for leisure, conference, corporate and wedding guests. Located just three minutes from Nadi International Airport, with 148 rooms in a peaceful tropical setting, Tanoa International Hotel can be used as your hub to get around the island. With extensive conference facilities, a range of dining options, and free high-speed internet in every room, this is the place to be. ... more   less 
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Also Known As:
Tanoa International Nadi
Hotel Tanoa International
Tanoa International Hotel Fiji/Nadi

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