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“Great airport hotel”
Review of Novotel Nadi

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Novotel Nadi
Ranked #9 of 26 Hotels in Nadi
Melbourne, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great airport hotel”
Reviewed 13 June 2014

Stayed one night due to cancelled flight. Great for a one or two night stay, clean and welcoming staff. Not much to do, a quiet hotel. Lovely restaurant and food was excellent. Supermarket nearby for supplies and a couple of shops at the hotel.

Room Tip: Rooms overlooking the golf course were lovely.
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiitlePenguin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Novotel Nadi, responded to this review, 24 June 2014
Dear LittlePenguin,
We sincerely thank you for taking the time to provide comment on your recent stay with us.
We strive to provide our guests with a superior stay experience and I'am sure your feedback will serve as an encouragement to all our staff.
Thank you again LittlePenguin, for sharing your experience, and we look forward to your return in the near future.
Vinaka & Warm Regards
Jack Work
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
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English first
Waterford, Ireland
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 12 June 2014 via mobile

My Fiance stayed here a number of times when we were living in Fiji because of its convenient close proximity to the airport when he was travelling to and from business trips. We stayed here as a family on two occasions. The first time was when we had to quickly move from the health hazard that is Raffles to the Novotel at 11pm at night. We called the hotel hoping that they would have a vacancy because we could NOT stay at Raffles. At 10:30pm they told us they would gladly accommodate us. We were so grateful. Check in was swift and we were grateful for a clean comfortable room. The first room had a bunkbed and two doubles. Just perfect for families. It's basic but does the job for a stop over hotel. We did not have breakfast so can not comment because both times we left the hotel much to early due to collecting my sister from one flight and the second time catching an early flight ourselves. The first room was in the block furthest away from the reception. It would have been a real pain if we did not have a car because its a loooonngg walk from reception.
The second time we had a room just behind the pool and close to reception. This room was in slightly better condition than the first but both were clean and basic but comfortable. We did not use the pool but it looked clean and was suitable for a quick dip.
Again we did not eat in the restaraunt here so we can not comment. After we returned from dinner in Danerau we put our son to bed and decided to have a night cap on the balcony. It was 30 mins later after we finished our drinks that we realised the door had locked itself behind us. We banged on the door and called our sons name over and over but when he is exhausted he is such a deep sleeper and so after ten mins we Gave up cuz we could not wake him! Luckily my fiance had his phone with him outside and googled the hotel phone number. We explained the situation and asked for someone to come into the room to let us back in. We waited for twenty minutes and were confussed that no one had come to help when we heard the hotels room phone inside begin to ring. Laughing my fiance called the hotel again from his mobile and they asked had we been able to get in because someone went to our room but we were not outside. We explained again we were stuck on the balcony outside at the BACK of the room. They understood this time and someone came within five minutes to let us back in from the balcony. We found the whole episode so funny but then realised we were lucky in that we had brought a cell phone outside with us. If we hadn't then we would have been stuck outside all night! Don't make the same mistake do not pull the sliding doors close only the insect door and bring a cell phone!!! Hotel management really needs to address this as it could potentially have dire consequences! We know for a fact that this has happened to other guests too so ours was not an isolated incident.
Other than this minor complaint we would recommend staying here but only as a stop over NOT as a family holiday break away its just not that kind of hotel. Excellent for early/late flights. We did not need it but they also provide a very reliable shuttle to and from the airport.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bebhinn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Novotel Nadi, responded to this review, 24 June 2014
Dear Bebhinn3,
Thank you for taking the time to tell us about your experience at Novotel Nadi.
We strive to provide a superior guest stay experience for all our guests therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concerns and further improve the stay experiences of our guests.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Vinaka & Regards
Jack Work
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 5 June 2014

Had an amazing time at this resort Warm, helpful & friendly staff. Loved the menu, our room was spacious and clean and the grounds are very well kept. Will definitely return. Darshika, Luke, Amarita and the whole staff were wonderful. Thank you for everything you did in making our 27th wedding anniversary and my husband's surprise 50th birthday present as perfect as it could have been...thanks to you guys.

LauriAnne Hernandez
Albuquerque, New Mexico
United States

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LauriAnne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Novotel Nadi, responded to this review, 22 June 2014
Dear LauriAnne H,
Sunny greetings from Novotel Nadi!
I'am absolutely thrilled that you had such a memorable 27th wedding anniversary and the 50th birthday of your husband during your recent stay with us.
As you found out and have also commented upon, the best thing about staying with us, is the genuine Fijian hospitality showcased by our staff who take great pride in looking after all our guests.
LauriAnne H, once again thank you for your comments. All of my team looks forward to the day when you will return to Novotel Nadi, sometime in the not too distant future.
Vinaka & Warm Regards
Jack Work
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dee Why, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 June 2014

Over the past month, I have stayed at the Nadi Novotel 3 times, and each time has been an enjoyable experience. Located only a few minutes from the airport, it is conveniently located. The restaurant is good, and reasonably priced and the meeting facilities are suitable.
Some issues did arise though....Check in could be improved. I am not sure why I need to fill in forms when I have already done so online when I made my reservation. It is a waste of time and the lines are quite chaotic at reception when a flight has just come in.
The airport shuttle bus is a good service however last time on arrival in Nadi, I noticed that it did not pick passengers up from the normal car park area, but instead picked them up from outside the terminal. I was disappointed to see the bus drive past the normal pick up point and I had to get a taxi instead.
The wifi connection is pretty bad in the 700 and 800 room wings. I think a signal booster should be installed to increase wifi reception from the rooms.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Novotel Hotels

Helpful?
Thank TimMartin2099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Novotel Nadi, responded to this review, 22 June 2014
Dear TimMartin2099,
Thank you for taking the time to provide us with feedback on your recent stay with us. I'am sorry that some of your experience did not meet your expectations; please allow me to express my most sincere apologies.
I will share your comments with our team, I'am sure your feedback will serve as an encouragement to all our staff, as we strive to continuously improve the stay experiences of all our guests.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Vinaka & Regards
Jack Work
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2014

Stayed one night before returning home form week in Fiji.
Wanted to be close to airport. This hotel was perfect.
Shuttle service to airport included. Nice pool, bar and restaurant areas.
We were upgraded to larger room with balcony, which was a pleasant surprise.
Friendly staff.
We would stay again!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Novotel Nadi, responded to this review, 22 June 2014
Dear Julie J,
Thank you for taking the time to provide us with feedback on your recent stay with us. I will share your comments with our team, I'am sure your feedback will serve as an encouragement to all our staff, as we strive to continuously improve the stay experiences of all our guests.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Vinaka & Regards
Jack Work
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Nadi

Property: Novotel Nadi
Address: Namaka Hill | Votualevu, Nadi, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Luxury Hotel in Nadi
#5 Spa Hotel in Nadi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Nadi 4*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Novotel Nadi - Managed by Accor ! The exotic Fiji Islands, set in the emerald waters of the South Pacific, is home to the Novotel Nadi. A warm welcome and traditional Fijian hospitality greet tourists and business travellers alike at a hotel where paradise becomes a way of life. Set in 42 acres of tropical gardens in the Namaka Hills, the Novotel Nadi is just a short drive [say, 3 minutes] from Nadi International Airport, served by many major international airlines and 10 minutes from one of Fiji's thriving business districts. It is an ideal base for touring and discovering Fiji's white beaches and crystal seas or marvel at mystical rituals such as "meke", traditional Fijian dancing. Get back to nature and explore the soaring Sleeping Giant mountain or sip a cocktail by the sparkling pool. The Novotel Nadi is based on traditional Fijian architecture and has 127 spacious guestrooms with balcony. Other facilities include same day laundry and babysitting. As soon as you step into Novotel Nadi, leave your cares behind and enjoy warm hospitality and impeccable service. The Novotel Nadi has a wide range of leisure activities for your enjoyment. Take a plunge in the pool, play tennis under the stars on the floodlit court or enjoy a game of golf on the hotels private 9 hole golf course. Indoor games include table tennis and pool. With sweeping mountain views, our 127 spacious guestrooms either have a balcony or patio. Each room has a private bathroom, television, air conditioning, refrigerator,tea and coffee making facilities and connected to high speed broadband internet and in-room wireless. ... more   less 
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Also Known As:
Novotel Nadi Hotel Nadi
Accor Nadi
Nadi Novotel
Fiji Mocambo
Novotel Nadi Fiji

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