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“Great for an overnight stay”
Review of Novotel Nadi

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Novotel Nadi
Ranked #9 of 25 Hotels in Nadi
Reviewed 17 September 2009

We stayed at the Novotel for one night before going to the islands and a second night before flying back to Australia. I found everything to be great for a short stay. The staff were friendly and professional. The room on our first night was a per a previous post, alternating from sauna to freezer but with a different room on the 2nd night it was perfect. Luck of the draw I guess. The rooms were well appointed and the beds were comfortable and fortunately we had no issues with hot water.

I agree with some previous posts that the scrambled eggs at breakfast were a little less than desirable but on our 2nd breakfast before flying home, we loved the fact that the restaurant had a cook set up on the verandah for sunny side up, over easy or well done. Brought to the table when ready. Oh and if you do stay, please try the fish Linguini. It was absolutely delicious. One of the best meals we had in Fiji.

My only issue with the Novotel is that when we arrived in Nadi and waited 45 minutes for the shuttle to show up we were told that we would have to wait for it to come back again as they would only take the Pacific Blue air crew on the first trip despite being almost empty. No other passengers allowed because of the terms of the contract. It was only an additional 20 minute wait but made us feel undesidered as guests.

Overall the standard of the hotel was good and you can get some really good rates to stay here. Overnight was just fine. But location wise I would be a little bored after a couple of days as there really isn't much nearby.

  • Stayed: September 2009, travelled as a couple
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Thank Solhip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jyotisharma, Jyoti Sharma ,Guest Relations at Novotel Nadi, responded to this reviewResponded 22 September 2009

Bula & Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

You have highlighted our bus transfer as an area where improvement is required. We currently do have a number of commitments but only on a rare occasion the bus does not return to airport prior to guest clearing the airport customs. My sincere apologies for the inconvenience caused.

We appreciate your feedback as is invaluable for the hotel ensuring we meet all guest standards and promoting an improved service culture

We look forward to welcoming you back to the hotel in the future

Jyoti Sharma
Guest Relations

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Reviewed 14 September 2009

I've written a lot of reviews, traveled Planet Earth, and really was impressed with Novotel Nadi.

First off, a BIG THANK YOU to Va Vuki for her wonderful kindness. Never met an astute clerk who knew so much about Fiji. Always found the time to greet me and knew my name.

Anyway, the property is fantastic, although the golf course needs improvement. Also the food here is not terrific. Long wait. Finally went to Port Denaru for meals.

The rooms were clean and quiet although there was one party on a Saturday night that was too loud and lasted till midnight.

Love the fact that this is near the airport. Shuttles were on time and well-equipped.

Will stay here again only because of Va and the location.

  • Stayed: August 2009, travelled on business
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1  Thank NoDumbPeople
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jyotisharma, Jyoti Sharma, Guest Relations at Novotel Nadi, responded to this reviewResponded 22 September 2009

Bula & Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

Your wonderful comments regarding Va Vuki are very much appreciated, Va sends you a big Bula Vinaka and looks forward to seeing you again in the future.

At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address areas where improvement is required
.
We look forward to welcoming you back to the hotel in the future

Vinaka Vakalevu

Jyoti Sharma
Guest Relations

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Reviewed 7 September 2009

We paid a bit extra for a deluxe room and stayed two nights, on our way in and out of Fiji.
Pros: Nicely appointed room, very comfortable bed, nice bathroom, nice veranda.
Cons: No hot water in the morning, air con not on a thermostat - room was either a fridge or a sauna, rooms very dark - not enough natural lighting, food in the restaurant and from room service was pretty average.
I'd rather travel 20 minutes from the airport and stay on Denarau.

  • Stayed: September 2009, travelled as a couple
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Thank sydneymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jyotisharma, Jyoti Sharma , Guest Relations at Novotel Nadi, responded to this reviewResponded 21 September 2009

Bula & Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

You have highlighted a number of areas where an improvement is required. I have discussed your comments with both Maintenance Engineer & Head Chef to ensure both the rooms & F&B offerings are presented to the highest quality. We have undertaken a full health check of room to ensure that it is fully functional for future guests.

We appreciate your feedback as is invaluable for the hotel ensuring we meet all guest standards and promoting an improved service culture

We look forward to welcoming you back to the hotel in the future

Vinaka Vakalevu

Jyoti Sharma
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2009

We stayed here because we found a fantastic rate on hotels.co.nz (about $83 NZ including breakfast), and we were looking for a hotel that was close to the airport and had an airport shuttle, as we arrived into Nadi on AirPacific at around 11pm.

INITIAL DISAPPOINTMENT
Prior to coming, I emailed to check that an airport shuttle could be there to pick us up, and also enquired regarding the schedule for buses departing for Pacific Harbour the next day. To my disappointment, I found out that they do not normally operate the shuttle for flights after 10pm, and I was also asked to contact the bus company directly regarding schedules. At this point in time, I was not expecting much with regards to customer service, however, my experience once I got to Fiji and talked to staff in person was quite different.

PLEASANT SURPRISES
Our flight into Nadi ended up arriving at midnight, an hour late. A positive aspect to this was that Timothy (or Timocei - I couldn't quite read his name tag) from Novotel waited at the airport for us due to the late arrival and drove us to the Novotel, thus saving us the hassle of trying to get a taxi (apparantly some Nadi taxi drivers in the past have had a dodgy reputation of overcharging, so ask for a quote first, and check that the meter's running. However, we didn't have any negative experience when we took a taxi from Nadi airport on another occassion).

Upon arrival at the Novotel, I was surprised by the open air lobby, I guess due to the temperatures in Fiji, not many of the hotels or resorts we visited had doors at the entrance, which gave a different "vibe" to most hotels I've been to. We booked in with little hassle, and were pleasantly surprised by a free upgrade to a deluxe room overlooking the golf course. When we enquired about buses for the following day, we were told the times (7.30am and 1pm) of the Coral Sun express bus (which stops by at the resort to pick you up) and whom to contact regarding this the next morning.

Timothy then kindly took our bags to our room, and joked with us about how "cold" it was for them during this time of year, while we were hoping to get to an air conditioned room to cool it down a couple of degrees. It was nice to meet a purser who seemed so sincere, and made us feel a bit more at home by using our names rather than just a title like sir or madam.

THE ROOM
The deluxe rooms feel big due to the high ceilings, however, the floor area probably wasn't that big. The rooms looked like they had been done up recently with a modern layout making good use of space which gave an outdoor feel indoors with the use of some wooden blinds where there would normally be a wall, which allowed light through the whole room. The superking size bed was also nice and spacious, and the decor was pleasant.

BREAKFAST
The following morning we booked our bus and then went to have breakfast. We had a bit of a late breakfast, which may have affected what was on offer. Some of the dishes had lost their appeal (particularly the scrambled egg) as it looked like they had been in the warmers for a while, and some of the more popular dishes were running relatively low. However, there were still a few other items which I had a second round of.

KILLING TIME
After breakfast we walked around a little bit for about ten minutes, walking by the activities bure with tennis rackets, table tennis bats and some other gear for a couple of other activities, then walked along the perimeter of some of the golf course, coming back towards the pool (which I believe was open 24 hours). On the one hand, the pool is partially shaded by a big tree, making it nice for those wanting to escape the heat a little, however, at this time of year, some of the leaves were falling into the pool.

We didn't have much else to do at the Novotel before our 1pm bus, so we checked out and stored our luggage and took a tour to the garden of the sleeping giant (which we thought was ok, but as we are from NZ we were hoping for a little more, plus because we used a taxi, it cost more for the taxi than it did for the tickets to get into the garden) before returning before 1pm to be picked up by the bus.

CONCLUSION
Overall, it was an experience that exceeded expectations, partially as expectations were lowered slightly at the start, and we got great value for money due to the cheap deal through hotels.co.nz, the weakened Fiji dollar, as well as the free-upgrade.

If we returned to Fiji and needed a place to stay overnight, we would strongly consider staying at Novotel Nadi again as a comfortable place to either begin or end our time in Fiji.

  • Stayed: August 2009, travelled as a couple
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Thank eandjWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jyotisharma, Jyoti Sharma , Guest Relations at Novotel Nadi, responded to this reviewResponded 21 September 2009

Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

Your comments of your experience have been passed on to all the team. We appreciate your positive feedback as is invaluable for the hotel in promoting a better service culture

We look forward to welcoming you back to the hotel in the future

Vinaka Vakalevu

Jyoti Sharma
Guest Services

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2009

I spent two nights at the Novotel Nadi. Room and staff were fine. I regularly travel abroad and one of the few pleasures I take from this is the Hotel buffet breakfast. Firstly it was not included in the $179 a night room fee. Once paying the $27.50 I was disappointed to find uncooked bacon (it needs moe than about 10 seconds in a frypan), uncooked sausages (still pink inside), cold / soggy hash browns. When I refused to eat any of it and asked for my money back I was told a polite 'no' and informed there were cold food options. Luckily for me I went past the Mcdonalds at Nadi on the way to my meeting. The foord there was cooked. Unfortunately for this Hotel I need to submit a report after each overseas trip that includes a reccomendation to the travel company about continued use of the Hotel. I cannot reccomend we use this Hotel again. Sorry.

  • Stayed: August 2009, travelled on business
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1  Thank SP156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNadi, Novotel Nadi, Executive Assistant Manager at Novotel Nadi, responded to this reviewResponded 10 August 2009

Bula & Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

You have highlighted our breakfast where improvement is required. I have discussed your comments with both Head Chef and our F&B Manager to ensure the items a presented to the highest quality. They have also now included a designated buffet person in the shift management to assist this process.

We appreciate your feedback as is invaluable for the hotel ensuring we meet all guest standards and promoting an improved service culture

We look forward to welcoming you back to the hotel in the future

Vinaka Vakalevu

Jeremy Pearson
Executive Assistant Manager

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Reviewed 4 August 2009

close to airport, had a room with views of thehills and out to sea. friendly staff good service. we had a car, so it was easy to get around. breakfast was "standard" 4 star fare, but well done all the same. Nice small pool area and again friendly staff.

  • Stayed: July 2009, travelled as a couple
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Thank ZacGlenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNadi, Novotel Nadi, Executive Assistant Manager at Novotel Nadi, responded to this reviewResponded 10 August 2009

Bula & Greetings from Novotel Nadi

From all the team here we thank you for your positive comments regarding your recent stay at Novotel Nadi.

And thank you for the time taken to write your Trip Advisor review

We look forward to welcoming you back to the hotel in the near future

Vinaka Vakalevu

Jeremy Pearson
Executive Assistant Manager

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Reviewed 19 July 2009

Service lacked a bit - as most Accor hotels suffer from. Restaurant/bar good and rooms very good

  • Stayed: July 2009, travelled on business
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Thank Brettpd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelNadi, Novotel Nadi , Executive Assistant Manager at Novotel Nadi, responded to this reviewResponded 10 August 2009

Bula Brett

Greetings from Novotel Nadi

Thank you for taking the time to post your comments on Trip Advisor regarding your recent stay at Novotel Nadi.

Your positive comments assist the hotel in ensuring that we met guest expectations.

We look forward to welcoming you back to the hotel in the future

Vinaka Vakalevu

Jeremy Pearson
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Nadi

Address: Namaka Hill | Votualevu, Nadi, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Nadi
Price Range: £60 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Nadi 4*
Number of rooms: 127
Official Description (provided by the hotel):
Welcome to the Novotel Nadi - Managed by Accor ! The exotic Fiji Islands, set in the emerald waters of the South Pacific, is home to the Novotel Nadi. A warm welcome and traditional Fijian hospitality greet tourists and business travellers alike at a hotel where paradise becomes a way of life. Set in 42 acres of tropical gardens in the Namaka Hills, the Novotel Nadi is just a short drive [say, 3 minutes] from Nadi International Airport, served by many major international airlines and 10 minutes from one of Fiji's thriving business districts. It is an ideal base for touring and discovering Fiji's white beaches and crystal seas or marvel at mystical rituals such as "meke", traditional Fijian dancing. Get back to nature and explore the soaring Sleeping Giant mountain or sip a cocktail by the sparkling pool. The Novotel Nadi is based on traditional Fijian architecture and has 127 spacious guestrooms with balcony. Other facilities include same day laundry and babysitting. As soon as you step into Novotel Nadi, leave your cares behind and enjoy warm hospitality and impeccable service. The Novotel Nadi has a wide range of leisure activities for your enjoyment. Take a plunge in the pool, play tennis under the stars on the floodlit court or enjoy a game of golf on the hotels private 9 hole golf course. Indoor games include table tennis and pool. With sweeping mountain views, our 127 spacious guestrooms either have a balcony or patio. Each room has a private bathroom, television, air conditioning, refrigerator,tea and coffee making facilities and connected to high speed broadband internet and in-room wireless. ... more   less 
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Also Known As:
Novotel Nadi Hotel Nadi
Accor Nadi
Nadi Novotel
Fiji Mocambo
Novotel Nadi Fiji

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