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“Pay a little extra and go elsewhere!”
Review of Mercure Nadi

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Mercure Nadi
Ranked #13 of 25 Hotels in Nadi
Reviewed 22 January 2012

Our stay was for only 1 night early Feb 2011, We stayed in the most basic room the night before we had to fly out to Sydney. We thought just for one night we will stay here. It was so depressing to stay here after coming from an island stay. Our room was something out of the 70's. There was bugs crawling everywhere, no idea what they are but look like little cockroaches. TV remote did not work, reception got another still not working and could only watch 1 channel with very bad reception, I was looking forward to watching some TV and had heard at this hotel that a cyclone was going to hit QLD, heard nothing till we got home. I love air con, but this thing was blasting right on your bed all night, we rang reception but it's controlled centrally we asked for a blanket (can you believe it) none. so we even covered our heads with just the sheet, we didn't sleep all night.

We had a free transfer to the airport provided by the hotel, meet at reception at 5:30AM - WOW for a 9am flight that is a 10min drive away, we were there way to early we had to wait until check in was open.

We are going back to Fiji this end of Jan and have booked at the Sofitel Resort for the night before we fly out.

Room Tip: Maybe an upgraded room is better
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  • Stayed: February 2011, travelled as a couple
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Thank SydneyKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

Thankyou for taking the time to tell us about your experience at Mercure Nadi. I'am sorry that your experience did not meet your expectations in a few areas; please allow me to express my sincerest apologies.
At Mercure Nadi, we strive to provide a superior service experience for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues highlighted.
Thankyou again for sharing your experience, and we hope your next visit will give us the opportunity to better serve you in the future.
Yours sincerely
Jack Work

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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543 - 549 of 833 reviews

Reviewed 17 January 2012

  • Stayed: January 2012, travelled as a couple
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Thank Pie235
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 January 2012

Would definitely recommend staying at the mercure, but just for 1 or 2 nights. If you are travelling to fiji to see beauty then the location of the mercure isn't great, as its in more of a local/town area rather than touristy or beaches. Although the location itself lets it down, the staff are great and so is the restaurant and the pool. The porter is particularly helpful with luggage and arranging taxis. Wouldn't stay here for a long time mainly just because of location - if you're looking for luxury for a week or so then go to Denerau Island, but if you are looking for a nice place to spend a day or 2 thats close to the airport then mercure is great.

  • Stayed: December 2011, travelled as a couple
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Thank EnglandLan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

We very much appreciate your comments regarding your stay at Mercure Nadi. It is always a pleasure to receive positive feedback.
I will share your comments with our team. Iam sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thankyou again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely
Jack Work

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2012

I've stayed at the Mercure many times in the last few years, and always found the place clean and well presented.Beds are excellent way above what you expect for this level hotel The staff are fabulous, the service is typical of Fiji .The food is always good especially the pizzas. Location is great just down the road is Jetpoint a large shopping centre where you can pick up anything . Just up the road is the Bounty a good spot for a some live entertainment and a few drinks. Maybe if your lucky you will run into the President of Fiji as he likes to stay here as well ( can't be that bad if he stays )
Prices are very good overall.
Book and enjoy

  • Stayed: December 2011, travelled as a couple
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1  Thank Ranald606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

We very much appreciate your comments regarding your stay at Mercure Nadi. It is always a pleasure to receive positive feedback.
I will share your comments with our team. Iam sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thankyou again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Yours sincerely
Jack Work

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2012

Stay in this hotel for two days when coming back from Fiji. Excellent location and convinience. Checked into a room at the ground level with the glass door & locked broken. Did not know why they put me in there in the first place and are they are checking the rooms. After a complain, a room on the top level was given and thanks to the understanding staff at the reception. Other wise overall the staffs and food & service are EXCELLENT.

  • Stayed: January 2012, travelled on business
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Thank Blackbeast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

Thankyou for taking the time to tell us about your experience at Mercure Nadi. I'am really sorry for the inconvenience caused during the start of your stay. We however appreciate your comments regarding your overall stay, as it is always a pleasure to receive positive feedback.
I will share your comments with our team. Iam sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thankyou again for sharing your experience, and we hope your next visit will give us the opportunity to better serve you in the future.
Yours sincerely
Jack Work

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2011

Unfortunately our flight to Savusavu was cancelled due to a cyclone so we missed out on a night at our honeymoon resort, instead staying a night at the Mecure which we had seen when driving past.

We got a deluxe room which was $170 and definitely not deluxe. I would hate to see a standard room. The bathroom had been renovated but that is about it. The rest of the hotel is old also.

Do not order room service. We ordered a Hawaiian pizza and grilled chicken burger. The burger was edible but the pizza was downright disgusting. My husband who eats anything would not touch it.

The meal in the restaurant was better though. Not great, but okay.

As we only had to stay there one night, it was not a disaster but perhaps should have gone to denerau instead.

  • Stayed: November 2011, travelled as a couple
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Thank Maryanne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jack W, General Manager at Mercure Nadi, responded to this reviewResponded 16 March 2012

Bula Maryanne,
Thankyou for taking the time to tell us about your experience at Mercure Nadi. I'am sorry that your experience did not meet your expectations in a few areas; please allow me to express my sincerest apologies.
At Mercure Nadi, we strive to provide a superior service experience for every guest, in all facets of their stay, therefore your feedback is very important to us. I'am sorry that during your stay you didn't really experience the true Fiji and Mercure hospitality - " let good things happen". Please rest assured that we are taking the appropriate measures to address your concerns.
Thankyou again for sharing your experience, and we hope your next visit will give us the opportunity to better serve you in the future.
Yours sincerely
Jack Work

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2011

I stayed at the Mercure twice whilst in Nadi and I found it to be simple and comfortable. It's not a five star but it's ideal if you're overnighting in Nadi before heading out to the Coral Coast or the outer islands. The rooms are clean which was important to me and the staff are helpful when you ask for assistance. I'll stay at this hotel again when I have another stopover in Nadi, the location is convenient, close to restaurants, supermarkets and bars.

Room Tip: Ask for a room away from the restaurant area, more peaceful.
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  • Stayed: November 2011, travelled solo
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1  Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mercure Nadi

Address: Queens Road, Nadi Airport, Nadi, Viti Levu, Fiji
Phone Number:
Region: Fiji > Viti Levu > Nadi
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#8 Spa Hotel in Nadi
Price Range: £47 - £76 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Nadi 3*
Number of rooms: 85
Official Description (provided by the hotel):
Mercure Hotel Nadi is only 3 minutes from the airport and 5 minutes from the town centre. The hotel features 84 rooms in two accommodation wings that overlook the resort style swimming pool, beautiful tropical gardens, a restaurant with alfresco dining on the poolside deck as well as a relaxing and welcoming bar. It is the perfect base for exploring Nadi and the Fijian islands, with easy access to many restaurants, bars and nightclubs. ... more   less 
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Also Known As:
Mercure Nadi Hotel Nadi
Accor Nadi
Mercure Nadi Fiji

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