I previously stated that i would never return to Capricorn but i had no choice this time as the company i work for made me stay here.......got to the room and upon looking of the ac remote, i opened the bedside drawer to find 3 used CONDOMS, you can imagine my disgust as i began to imagine what happened in the room before i arrived, i wonder if they even changed the sheets!!!.....i was so shocked and called reception to send a housekeeper up....when i showed it to her her reaction was "Oh My God", picked it up, threw it in the rubbish and rushed out the door with no apology!!!!!
I complained to front office and demanded to see the manager on duty, it never happned, they still charged full rate of-course and instead sent this poor young fijian girl (no idea who she was) to apologise on the company's behalf, they didnt even offer to change my room to a new one.
The management seriously need to rethink their customer service skills and employ some well trained staff. OR maybe get rid of the management there right now as nothing has changed since the last time i went there!
I WILL NEVER COME HERE AGAIN EVEN IF THEY PAID ME
GO ELSEWHERE, you have been warnedMore
- Free Parking