I have a list soooo long of things wrong with this hotel! And I never post reviews (this is my first ever) & I'm pretty easy to please after many nights in backpacker accommodation. But this is a special case, I only hope the owners care enough to read these.
We arrived at the hotel after a weird taxi ride down a gravel back road, not sure if the taxi was taking us to the hotel or kidnapping us. Google maps says it takes 8mins to get there from Nadi, but by 8 they actually mean 18 (not exaggerating in the slightest). The hotel is beautiful, very Chinese but beautiful, as long as you're not expecting anything Fijian. Absolutely everything is Chinese. This makes finding the right button on the air-con remote a little difficult, but you get there eventually. The lobby is so lovely it has you thinking you got a real bargain (along with the relief of not actually being kidnapped by the taxi driver, we were stoked).
So the hotel is in the middle of nowhere, surrounded by farms, which is really exciting for 10 minutes. This could be awesome if they provided some sort of entertainment or activities; trips to local villages/mountains/beaches, more tv channels, anything really. But you feel stuck there, not even wanting to go to Nadi because the taxi's cost $20 one way, or $30 to Denarau Island. This made me really annoyed, because the hotel calls a taxi for you, & it just so happens they're the taxi's without meters, the ones you should avoid. If you call a metered taxi yourself (we met a nice taxi driver in town & took his number), & they start the meter at $1.50 like they're supposed to, you can actually get to Denarau Island for $18, not $30. The hotel should really be helping guests out with this & not helping the taxis rip you off, and for this reason alone I will never go back there. I've never had this problem anywhere else in Fiji. Other hotels will call a good honest taxi for you (or have their own shuttle) & advise you about making sure you ask taxis to use the meters, that the meters should start at $1.50, & the approximate cost of getting places. Manhoa Hotel staff are either working with the taxis to rip off guests, or they just don't care. Absolutely appalling.
We got to our room which was really nice at first glance, but wow, it was SO dirty! They surely hadn't swept in there for months, there were dead bugs, dirt & dust all along the edges of the room. The shower was filthy. There was a half alive worm in our bathroom which they still didn't remove even after doing our housekeeping the next morning (the term "housekeeping" is used very loosely, but we got new towels & they made our bed at least). For a new hotel it was all pretty disgusting. The bed was like concrete. The chairs were dirty & stained. There were fingerprints on the walls & the roof. The smoke alarm was gone. There was no compendium, and when you're stuck in an odd hotel in the middle of nowhere with everything written in Chinese, a compendium would come in really handy. There's no wifi. You get only 2 tv channels. We asked if there was a DVD player we could borrow, but there wasn't one. No mini bar. No teaspoons to stir the coffee (I'm surprised we even had sachets of coffee in our room actually). Fridge was really warm.
We ordered cocktails when we first arrived, & these were really nice, & so was the local guy working at the bar. Then we wanted beer. There were 3 or 4 different beers on the menu, but they only had one type in stock. And by in stock, I mean they were sitting in the fridge but they were warm. Not sure if the fridge wasn't turned on or they just like warm fridges (like the one in our room), because they also only had warm water.
We went for a swim in the pool (which is really nice, I'll give them that) & went over to the pool bar... nobody came & served us, they just watched us from afar, & the fridge there was also empty. Wanting a cold beer on a hot day should not be that difficult. And I thought pool bars were for drinking at, but this one's just for decoration/somewhere to sit when swimming gets too tiring.
Oh & they also have pool towels so you don't have to use your shower towel, but you only get one if you go & ask for one. A compendium could have helped with this.
They serve only Chinese food. No dessert. No breakfast menu. Just Chinese food. There is a continental breakfast buffet which is a joke. You want toast? Ok but you can only have raspberry jam on it, no other options. You want cereal? Ok but only cornflakes. You want coffee? No sorry, only water or orange juice. Or warm beer. You can order Chinese off the menu for dinner, or they have a buffet. But first you wander around like an idiot wondering if you should just grab a plate & go for it, or if there is actually a menu with a few more options, because nobody actually explains that to you. Again, a compendium could have helped with this.
The Fijian staff are lovely (like all Fijians) but the Chinese owners are the most unfriendly hospitality staff I've ever ever come across. Can't even get a smile out of them. They just sit at the bar & watch you wait to be served, & then do nothing when you're not served. Well ok, thought you'd want an extra $50 out of us for a round of drinks but obviously not.
Apart from one other couple, we were the only people at the hotel (3 of us). It was really weird for such a big place. It's like the owners are literally just sitting there waiting for it to go out of business.
Honestly, I will never even consider going back here (I am an expat living in Fiji so it would have been very likely if the hotel wasn't so insanely weird & annoying, as I stay at hotels in Nadi or Denarau Island every month or 2). This hotel has so much potential! But the owners just have no clue, or no desire to make it great, & to make sure their guests are happy.
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- Also Known As:
- Manhao Hotel Fiji/Nadi